Deck 1: Microsoft Certified Desktop Support Technician (MCDST)

Question 1

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?

A)Create a new location value in modem properties.
B)Tell him that it is not possible.
C)Create another dial-up connection with the same name, but different phone numbers.
D)Create another dial-up connection with a different name and different phone numbers.

Answer 1

Create a new location value in modem properties.

Question 2

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?

A)CTRL-ALT-DEL
B)ALT-F4
C)CTRL-F5
D)CTRL-F3

Answer 2

CTRL-ALT-DEL

Question 3

Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?

A)Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B)Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C)Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D)Modify the permissions on Shared Documents so that the Users group has Full Control permission.

Answer 3

Modify the permissions on Shared Documents so that the Users group has Full Control permission.

Question 4

You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing <http://www.mybank.com>, but is not able to get the login page. Which of the following should you do to help her log in to her bank account?

A)Ask her to type https://www.mybank.com in the Address bar.
B)Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C)Ask her to clear her cookies in Internet Explorer.
D)Lower the security level for the Internet zone.

Question 5

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?

A)Install a signed printer driver from the manufacturer.
B)Reseat the printer cable to the computer.
C)Configure the Driver Signing Options to ignore unsigned driver software.
D)Run Verify Off command a the computer.

Question 6

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?

A)Ask him to use a different cable to connect the USB hard drive to the laptop.
B)Assign a different IRQ to the USB hub in the device manager.
C)Ask him to replace the laptop motherboard; it is faulty.
D)Ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.

Question 7

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

A)My Documents folder
B)C drive
C)My Pictures folder
D)Desktop

Question 8

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

A)System File Checker command
B)Driver signing wizard
C)Add/Remove Hardware wizard
D)Chkdsk command

Question 9

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?

A)Update the computer's physical memory.
B)Disable APM in Windows XP Professional.
C)Optimize the time-out settings in your BIOS Setup program.
D)Disable Standby mode in Power Options.

Question 10

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?

A)Group Sharing
B)Multiple accounts
C)Identities
D)Virtual account

Question 11

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?

A)bus
B)vcf
C)bcd
D)vac

Question 12

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?

A)Create a new user profile.
B)Adjust the Screen resolution to a lower value.
C)Adjust the hardware accelerator of the video adapter to a lower setting.
D)Adjust the mouse pointer acceleration to lower settings.

Question 13

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?

A)It requires more disk space.
B)It requires less disk space.
C)It needs multiple processors.
D)It tends to lose data if there is a power outage.

Question 14

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?

A)Download the Microsoft Outlook version for the foreign language the customer wants to use.
B)Install the Windows XP language pack for the foreign language she wants to use.
C)In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D)In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.

Question 15

Which of the following specifies the default time interval for Outlook Express to check e-mail?

A)1 minute
B)15 minutes
C)30 minutes
D)40 seconds

Question 16

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

A)Ctrl+F
B)Ctrl+I
C)Ctrl+A
D)Ctrl+B

Question 17

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?

A)Simple volume
B)Mirrored volume
C)Striped volume
D)Spanned volume

Question 18

You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?

A)Configure the printer to print directly to the print device. Instruct the other users to make the same configuration.
B)Run the Add Printer Driver Wizard to install the correct printer driver on your computer.
C)Configure the printer to use the WinPrint print processor and to use RAW as the default data type.
D)Configure the printer to hold mismatched documents. Disable the advanced printing features.

Question 19

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder. Which of the following should you ask her to do?

A)Help her configure the History option in IE.
B)Help her configure Web sites as bookmarks using the Add to Favorites link.
C)Help her save Web sites from the File>Save option.
D)Help her add Web sites through the Trusted websites link on IE.

Question 20

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?

A)Answer.txt
B)Unattend.txt
C)Winnt.sif
D)Winnt32.sif

Question 21

Which of the following remote access authentication protocols does not support sending encrypted password information?

A)PAP
B)CHAP
C)MS-CHAP
D)MS-CHAP v2

Question 22

You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?

A)Move the Ethernet card to the first ISA slot
B)Replace the Ethernet card with one that is PXE compliant.
C)Create a network bootable floppy disk.
D)Insert the floppy disk and install Windows XP Professional from a shared location.

Question 23

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?

A)Download Microsoft Windows updates from the Microsoft web site.
B)Install a new copy of Windows XP on her computer every week.
C)Configure Automatic Updates to automatically download updates and install them.
D)A. Install Service Pack 2 or above for your Windows XP installation.

Question 24

You want to view the IP address to NETBIOS name-mapping on your Windows XP computer. Which of the following files should you access?

A)HOSTS
B)Boot.ini
C)Config.sy
D)LMHOSTS

Question 25

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?

A)Restart her computer using the last known good configuration.
B)Restart her computer by using the Recovery console and disable the new set of drivers.
C)Select the Roll Back Driver option in the device's properties in the Device Manager.
D)Reseat the devices.

Question 26

You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message.Which of the following log files allows you to read the details of the error?

A)Comsetup.log
B)IIS6.log
C)Tsoc.log
D)Setuperr.log

Question 27

Which of the following keys should you press during the Windows XP setup to perform HAL selection?

A)F5
B)F6
C)F2
D)F10

Question 28

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?

A)ICF
B)ICS
C)Share Connection
D)ActiveX

Question 29

Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?

A)Quotas
B)Encryption
C)Compression
D)Reparse points

Question 30

Your computer has two IDE hard disks that are connected to a two-channel IDE RAID controller on different channels. When you run Windows XP Professional Setup on the new computer, you receive an error message that states, "Setup did not find any hard disk drives installed in your computer." You have checked the physical connections. Which of the following should you do to resolve this issue?

A)Configure the BIOS of the computer to enable Plug and Play support.
B)Configure the hard disk to use separate channels on the IDE RAID controller.
C)Configure the boot sequence in the BIOS setup to start from the first hard disk.
D)Insert a floppy disk that contains the driver for the IDE RAID controller, load it, and reboot the system.

Question 31

You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer and select the new profile. You want to indicate the components that should be disabled for the new hardware profile. Which of the following should you do to disable the devices?

A)Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile.
B)Go to System Information-Software Environment and disable the hardware devices for the hardware profile.
C)Go to Storage and disable storage devices for hardware profile.
D)Go to the Device Manager to disable the hardware devices for the hardware profile.

Question 32

Which Windows XP Professional built-in user groups have permissions to create shared folders?

A)Administrators & Power Users
B)Administrators & Users
C)Backup Operators & Power Users
D)Power Users & Users

Question 33

You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?

A)Reinstall the operating system.
B)Disable onboard audio in the CMOS setup.
C)Reinstall the Sound Card.
D)Install another Sound Card.

Question 34

Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1)?

A)VGA port
B)Serial port
C)Parallel port
D)USB port