Question 1

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?
A)Create a new location value in modem properties.
B)Tell him that it is not possible.
C)Create another dial-up connection with the same name, but different phone numbers.
D)Create another dial-up connection with a different name and different phone numbers.

Accepted Answer

You should create a new location value in modem properties.
Key Takeaway: To create a new location value in modem properties, open modem properties and click dialing properties. In the I am dialing from field, click New and add the new location. This way, two locations will be able to connect to two different locations without changing dial-in properties.

Question 2

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?
A)CTRL-ALT-DEL
B)ALT-F4
C)CTRL-F5
D)CTRL-F3

Accepted Answer

You should press the CTRL-ALT-DEL combination on the computer.
Key Takeaway: Quickly transferring a laptop means closing all your applications and handing over the laptop. The easiest combination to follow is to press CTRL-ALT-DEL and shutdown or log off the computer.

Question 3

Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?
A)Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B)Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C)Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D)Modify the permissions on Shared Documents so that the Users group has Full Control permission.

Accepted Answer

You should modify the permissions on Shared Documents so that the Users group has Full Control permission.
Key Takeaway: Shared folder permissions are used to restrict access to a folder or file that is shared over the network. Folder sharing is normally used to grant remote users access to files and folders over the network. If you have to grant a user all rights (read, write, edit, delete), the user needs to have full permissions.
Shared folder permissions do not have as many permission options as NTFS permissions. The only shared folder permissions that can be assigned to users/groups are Read, Change, or Full Control.

Question 4

You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing <http://www.mybank.com>, but is not able to get the login page. Which of the following should you do to help her log in to her bank account?
A)Ask her to type https://www.mybank.com in the Address bar.
B)Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C)Ask her to clear her cookies in Internet Explorer.
D)Lower the security level for the Internet zone.

Accepted Answer

You should ask her to type <https://www.mybank.com> in the address bar.
Key Takeaway: Websites that perform secure, confidential financial transactions or exchange of data are equipped with SSL. SSL encrypts the communication between the server and the client. When using a website that is SSL enabled, you must always type https instead of http, where 's' stands for secure.

Question 5

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?
A)Install a signed printer driver from the manufacturer.
B)Reseat the printer cable to the computer.
C)Configure the Driver Signing Options to ignore unsigned driver software.
D)Run Verify Off command a the computer.

Accepted Answer

To be able to print in color, install a signed printer driver from the manufacturer.
Key Takeaway: A signed driver is a device driver that includes a digital signature. A digital signature is an electronic security mark that can indicate the publisher of the software. If a driver has been signed by a publisher that has verified its identity with a certification authority, you can be confident that the driver actually comes from that publisher and hasn't been altered.

Question 6

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?
A)Ask him to use a different cable to connect the USB hard drive to the laptop.
B)Assign a different IRQ to the USB hub in the device manager.
C)Ask him to replace the laptop motherboard; it is faulty.
D)Ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.

Accepted Answer

You should ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.
Key Takeaway: You should ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub. In this case, the USB hub is not able to supply enough power to the hard drive. So you have to provide a self-powered USB hub or a power supply for the external hard disk to fix this problem.

Question 7

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?
A)My Documents folder
B)C drive
C)My Pictures folder
D)Desktop

Accepted Answer

You should save the pictures in the My Pictures folder to be able to use them as a screensaver.
Key Takeaway: Windows XP allows you to create a screen saver from your digital pictures. To create a screensaver, right click on the empty space on your desktop and click the Screensaver tab. Click the Settings tab and choose the image you intend to display as a screensaver. The Screensaver feature will pick the images only from the My Pictures folder.

Question 8

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?
A)System File Checker command
B)Driver signing wizard
C)Add/Remove Hardware wizard
D)Chkdsk command

Accepted Answer

You should use the System File Checker command to scan all of the protected files on your Windows XP computer and verify the versions.
Key Takeaway: The System File Checker command scans all of the protected files to verify their versions. It also checks and repopulates the %SystemRoot%System32Dllcache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. To run this command, open the command prompt and type /scannow.

Question 9

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?
A)Update the computer's physical memory.
B)Disable APM in Windows XP Professional.
C)Optimize the time-out settings in your BIOS Setup program.
D)Disable Standby mode in Power Options.

Accepted Answer

To get this problem fixed, you should optimize the time-out settings in your BIOS Setup program.
Key Takeaway: If you have configured your computer to use APM for power management and it fails to come out of standby, you should check the time-out settings in your BIOS Setup program. There are some thresholds set for these time-out settings. If these thresholds are lower than the ones set in the Power Options Wizard, the computer may not come back from the Standby mode.

Question 10

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?
A)Group Sharing
B)Multiple accounts
C)Identities
D)Virtual account

Accepted Answer

The Identities feature allows multiple users to send and receive mail using separate accounts.
Key Takeaway: If you have more than one person who uses the same computer for e-mail, each person can have a separate message store in Outlook Express. Each person can have separate messages, contacts, and personal settings. This can be done by creating multiple identities and switching between those identities without shutting down your computer or losing your Internet connection. For people to keep their e-mail completely separate, you need to configure each identity with a separate e-mail account. If you create a new identity for a new person, but you do not configure this new identity with any e-mail accounts, the identity does not receive any e-mail messages.

Question 11

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?
A)bus
B)vcf
C)bcd
D)vac

Accepted Answer

The vcf extension is used to exchange the business cards via e-mail.
Key Takeaway: The vcf file extension is used to exchange electronic business cards that are exchanged via e-mail. To send the business card, select your record in Address Book, and choose File, Export, and Business Card.

Question 12

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?
A)Create a new user profile.
B)Adjust the Screen resolution to a lower value.
C)Adjust the hardware accelerator of the video adapter to a lower setting.
D)Adjust the mouse pointer acceleration to lower settings.

Accepted Answer

You should adjust the hardware accelerator of the video adapter to a lower setting.
Key Takeaway: The Hardware Acceleration tab allows you to specify the performance of the graphics hardware present on your PC. To turn off hardware acceleration completely or turn it down, you should Click on Start > Control Panel. In the classic view, double click on the Display icon. Select the Settings tab and click on the Advanced button. Click on the Troubleshoot tab. You can disable the hardware acceleration completely by dragging the slider to the extreme left of the scale. You can also choose to turn down the hardware acceleration by selecting an intermediate value.

Question 13

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?
A)It requires more disk space.
B)It requires less disk space.
C)It needs multiple processors.
D)It tends to lose data if there is a power outage.

Accepted Answer

Standby feature is less preferred than the hibernation feature, because the Standby mode tends to lose data during a power outage.
Key Takeaway: Standby turns off power consuming components, like the hard disks and monitor, and switches the computer to a low power state. Any contents of memory and unsaved desktop settings are lost. Hibernation saves state information by writing a hibernation file, which contains the contents of the memory and is thus the same size as the total RAM. Since Standby mode saves data on the memory that is volatile, if there is a power outage, all data will be lost.

Question 14

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?
A)Download the Microsoft Outlook version for the foreign language the customer wants to use.
B)Install the Windows XP language pack for the foreign language she wants to use.
C)In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D)In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.

Accepted Answer

To type an e-mail in the foreign language character set, you should ask the customer to install the Windows XP language pack for the foreign language she wants to use.
Key Takeaway: To install a foreign language pack, open the Control Panel. Double click on the Regional and Language Options icon. Choose the Advanced tab, and change the language for non-unicode programs to "the language of your choice." Click OK to accept the changes. Reboot the computer.

Question 15

Which of the following specifies the default time interval for Outlook Express to check e-mail?
A)1 minute
B)15 minutes
C)30 minutes
D)40 seconds

Accepted Answer

By default, Outlook Express checks for mail every 30 minutes.
Key Takeaway: You can have Outlook Express automatically check for new mail at different time intervals. To do this, you should open the Tools menu. Click Options and then click the General tab. Under General Settings, put a check mark in the Check for new messages every box, and select a time interval. Click OK to save your settings.

Question 16

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?
A)Ctrl+F
B)Ctrl+I
C)Ctrl+A
D)Ctrl+B

Accepted Answer

You should use the CTRL+I shortcut to display the IE Favorites Explorer bar.
Key Takeaway: To display the Favorites Explorer bar, you can do one of the following: Choose View, Explorer Bar, Favorites, Press Ctrl+I, or Click the Favorites button on the Standard Buttons toolbar.

Question 17

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?
A)Simple volume
B)Mirrored volume
C)Striped volume
D)Spanned volume

Accepted Answer

To be able to combine disks for maximum disk space, you should deploy spanned volumes.
Key Takeaway: A spanned volume is a formatted partition in which data is stored on more than one hard disk, yet appears as one volume. Spanned volumes are non-RAID drive architecture, and may be implemented in hardware or software. It can link to a maximum of 32 disks.

Question 18

You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?
A)Configure the printer to print directly to the print device. Instruct the other users to make the same configuration.
B)Run the Add Printer Driver Wizard to install the correct printer driver on your computer.
C)Configure the printer to use the WinPrint print processor and to use RAW as the default data type.
D)Configure the printer to hold mismatched documents. Disable the advanced printing features.

Accepted Answer

To fix this problem, you must install appropriate drivers for your printer. A problem with garbled or unreadable characters occurs when the correct version of the printer driver is not installed.
Key Takeaway: - The printer may respond to your print commands even though the appropriate version of the driver is not installed. However, it prints garbled characters. To fix this problem, you must uninstall the current version of the printer drivers and install an updated/more appropriate version of drivers. Printer drivers cannot be rolled back.

Question 19

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder. Which of the following should you ask her to do?
A)Help her configure the History option in IE.
B)Help her configure Web sites as bookmarks using the Add to Favorites link.
C)Help her save Web sites from the File>Save option.
D)Help her add Web sites through the Trusted websites link on IE.

Accepted Answer

You should help her configure Web sites as bookmarks using the Add to Favorites link.
Key Takeaway: Internet Explorer uses a feature called Favorites to store the names of Web sites you visit often. To add Web pages to the Favorites menu, go to the Web page that you want to add to your Favorites. On the Favorites menu in IE, click Add to Favorites. In the Add Favorite box, type a new name for the page if you want, and click OK.

Question 20

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?
A)Answer.txt
B)Unattend.txt
C)Winnt.sif
D)Winnt32.sif

Accepted Answer

Winnt.sif has the same sections as the Unattend.txt file, and is to be used when performing unattended installations on computers that do not currently have an operating system.
Key Takeaway: Although Unattend.txt is the same as Winnt.sif, it is used for unattended installations where the computer currently has an operating system. During an unattended installation (either using Unattend.txt or Winnt.sif) , you would place this file on a floppy disk and insert the floppy disk into the computer immediately after the computer begins to boot from the CD-ROM.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?

Which of the following specifies the default time interval for Outlook Express to check e-mail?

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?