Deck 12: Building and Managing a Winning Team

Question 1

As described in the Chapter 12 opening case, what is the key to Charlene Webb's success?

A) transformational leadership style
B) part-time employment strategy
C) customer-driven organizational strategy
D) network organization

Answer 1

part-time employment strategy

Question 2

In which structure can jobs or functions, such as human resources and advertising, be contracted out to small businesses on an as-needed basis?

A) contract
B) functional
C) virtual
D) advisory

Answer 2

virtual

Question 3

What type of people do you need to establish a winning team?

A) people with similar personalities
B) people with similar skills
C) people who can complement your skills
D) people with different personalities

Answer 3

people who can complement your skills

Question 4

Which personality type is represented by a person who is efficient, decisive, pragmatic, and independent?

A) driver
B) entrepreneurial
C) analytical
D) expressive

Question 5

When is the best time to get your new team together?

A) after you have clarified your organizational structure
B) before you start the business
C) after you have identified people who have exactly the same needs as you
D) after you have located enough people with driver and expressive personalities

Question 6

Which of the following questions must you avoid asking when interviewing prospective new employees?

A) What is your date of birth?
B) Why do you want to work for us?
C) What would your references say about you?
D) What do you expect from a boss?

Question 7

As described in the Chapter 12 case study, what does the author suggest was a major reason for the success of MSM Transportation?

A) proper financial planning and controls
B) a strong mechanistic structure
C) teamwork
D) a functional organizational structure

Question 8

In which of the following arrangements are individuals hired on a contract basis to perform a specific function?

A) associate
B) just-in-time
C) joint-contract
D) organic

Question 9

According to the text, what should be your first Action Step in setting up a team?

A) recruitment
B) analyze yourself
C) selection
D) plan your organizational structure

Question 10

Which of the following characterizes an organic structure?

A) uniform operating styles
B) emphasis on getting things done
C) structured channels of communication
D) reliance on tried-and-true management principles

Question 11

According to the textbook, which of the following organizational structures is the most widely used?

A) functional
B) geographical
C) customer driven
D) virtual

Question 12

Which of the following organizational structures inhibits risk-taking and the flow of information?

A) virtual
B) organic
C) bureaucratic
D) network

Question 13

Which of the following is a mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the infant or start-up phase of a venture?

A) mentoring
B) joint partnering
C) networking
D) coaching

Question 14

What is the term for a partnership formed for a specific undertaking that usually results in the formation of a new legal entity?

A) strategic business alliance
B) joint venture
C) strategic association
D) network organization

Question 15

Which of the following questions should be avoided when interviewing a job applicant?

A) For our records, what are the ages of your children?
B) How did you prepare for this meeting?
C) What do you expect from a boss?
D) What kinds of things disturb you on the job?

Question 16

Which of the following is responsible for small business employment issues related to human rights and employment standards?

A) federal government
B) provincial government
C) municipal government
D) the small business owner because it is common sense

Question 17

Which of the following actions by the "printer's broker" was responsible for the success of her business?

A) she hired the right team of full-time employees
B) she used the mechanistic model to structure her business
C) she built her business using part-time employees/subcontractors
D) she used the functional model to structure her business

Question 18

According to the text, an employee could end up costing you what percentage above their salary?

A) 10
B) 25
C) 40
D) 60

Question 19

In which type of organization structure are channels of communication highly structured, with a restricted flow of information?

A) mechanistic
B) organic
C) autonomous
D) fractured

Question 20

Which of the following involves creating a work climate that motivates people who believe in you and share your vision?

A) mission planning
B) leading
C) visioning
D) organizing

Question 21

According to the text, which of the following approaches to an organizational structure is one of the most widely used forms in small business?

A) transformational
B) management
C) functional
D) transitional

Question 22

Which organizational structure facilitates competition with larger firms by an independent business owner?

A) mechanistic
B) virtual
C) bureaucratic
D) participatory

Question 23

A general contractor pulls together a team of subcontractors who can be trusted to build a quality building. What type of team is this is an example of?

A) mechanistic
B) just-in-time
C) variable
D) floating

Question 24

Under which of the following conditions would you most likely be able to use the services of a contract employee or independent worker?

A) you pay by the hour
B) the work is task- or project-driven
C) you tell the worker when to start and stop
D) you supply the tools and equipment

Question 25

What is the first step when you decide to hire employees?

A) write a list of the qualifications these people will require
B) do a job analysis
C) determine who will do the required jobs
D) conduct an employee selection process

Question 26

According to a survey described in the text, how did some small businesses in Canada meet their business objectives while providing a good work environment?

A) employee assistance plan
B) higher wages
C) longer vacation time
D) offering commission

Question 27

Which of the following is included in the job analysis?

A) determine the methods of recruitment
B) determine the selection process
C) determine the compensation level
D) determine the jobs or functions

Question 28

What is Action Step 55?

A) conduct a personal assessment
B) find a mentor
C) consider who could be a part of your "as needed" team
D) determine who is in charge

Question 29

Which of the following is an independent team or small business that supports the functional needs of the main organization?

A) strategic business unit
B) strategic functional unit
C) strategic support unit
D) strategic independent unit

Question 30

What is Action Step 54?

A) understand your personal strengths and weaknesses
B) find a mentor
C) consider just-in-time teams
D) determine who is in charge of what

Question 31

Which of the following was the number-one recruitment method as revealed in a study involving more than 100 Canadian small businesses?

A) friends and relatives
B) walk-in
C) referrals
D) private agencies

Question 32

According to the textbook, leadership is about creating a work climate that motivates people to do what is expected of them.

Question 33

Strategic business units are independent teams or small businesses that support the functional needs of the main organization.

Question 34

Leading is about assigning responsibility for tasks that need to be accomplished and identifying who is to do these tasks.

Question 35

Charlene Webb (Chapter 12 case study) had a successful woman's specialty store because she hired and trained committed full-time employees.

Question 36

According to the textbook, a major reason for the success of MSM Transportation (Chapter 12 case study) was that the owners had different but complementary personalities.

Question 37

The personality grid in the textbook contains four kinds of personality traits: leadership, expressive, passive, and amiable.

Question 38

According to the textbook, studies show that the "transformational style" of leadership inspires higher performance.

Question 39

If you decide that you need to hire employees, your first step will be to write a list of the qualifications each new employee will require.

Question 40

Staffing decisions include recruitment and compensation considerations.

Question 41

In a job interview, it is advisable to confirm age and birth date.

Question 42

According to the textbook, hiring based on interviews has historically been a successful method of selection.

Question 43

If you hire a full-time employee, you will be required to provide vacation pay and make Employment Insurance (EI) contributions.

Question 44

Organizing is the management function concerned with such questions as "Who reports to whom?" and "How are the tasks to be grouped?"

Question 45

In an organic organizational structure, supervisors make decisions with minimum consultation and involvement of subordinates.

Question 46

The Shamrock model is a type of functional organization.

Question 47

According to the textbook, recent studies revealed that independent contractors will cost you about the same as full-time employees.

Question 48

According to the textbook, in an organic organizational structure, participation and group consensus are used frequently.

Question 49

Employee leasing can reduce administrative costs.

Question 50

According to the textbook, traditionally, most small businesses have been organized on the basis of function, geography, or type of customer.

Question 51

The virtual or network organization is a structure in which the major functions are broken up into strategic business units.

Question 52

A joint venture would have its own management and employees.

Question 53

According to the textbook, a strategic alliance usually involves the establishment of a separate new organization.

Question 54

An organic organizational structure would benefit from a transformational leadership style by the owner.

Question 55

The text recommends that your advisory team should have a formal structure.

Question 56

According to the textbook, because of the added expense, most small businesses do not provide their employees with flexible work arrangements or time off to care for family members.

Question 57

To ensure compatibility, a balanced team is composed of team members with similar personality types.

Question 58

According to the textbook, forward-thinking entrepreneurs like Charlene Webb (Chapter 12 case study) create an advisory team to help guide and direct the company.

Question 59

A strategic alliance is a mutually beneficial partnership between an experienced businessperson and an entrepreneur who is in the infant or start-up phase of a venture.

Question 60

According to the textbook, mentoring relationships don't always work. A frequent problem is breach of confidentiality.

Question 61

The just-in-time team is a group of individuals who are hired on a contract basis to perform a specific function.

Question 62

A team or group of individuals who are hired on a contract basis to perform a specific function is known as a _________________________________________.

Question 63

Creating a work climate that motivates people to do what is expected of them because they believe in what you are doing and share your vision is the definition of ________________.

Question 64

A structure in which the major functions are broken up into strategic business units is called a ________________ __________________.

Question 65

A mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the infant or start-up phase of a venture is called __________________.

Question 66

Employee benefits and services that are provided entirely or partly at the expense of the company are called ______________ ___________________.

Question 67

The first Action Step to creating a winning team is to ______ ________.

Question 68

A mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the infant, or start-up, phase of a venture is known as ___________________.

Question 69

List five characteristics of the virtual or network organization.

Question 70

Name and briefly describe three characteristics of the "transformational" style of leadership.

Question 71

List and briefly describe five benefits of the just-in-time team.

Question 72

Why is it important to do a self-analysis before hiring employees?

Question 73

What are five requirements to be an effective small-business mentor?

Question 74

In Chapter 12, we encouraged you to consider the "just-in-time" team. Briefly describe three just-in-time alternatives to hiring full-time staff.

Question 75

Briefly explain the differences between direct, indirect, and nonfinancial compensation. Give two examples of each kind of compensation.