Question 1

As described in the Chapter 12 opening case, what is the key to Charlene Webb's success?
A) transformational leadership style
B) part-time employment strategy
C) customer-driven organizational strategy
D) network organization

Accepted Answer

B

Question 2

In which structure can jobs or functions, such as human resources and advertising, be contracted out to small businesses on an as-needed basis?
A) contract
B) functional
C) virtual
D) advisory

Accepted Answer

A virtual structure allows organizations to outsource functions to external companies or individuals, enabling flexibility and scalability.

Question 3

What type of people do you need to establish a winning team?
A) people with similar personalities
B) people with similar skills
C) people who can complement your skills
D) people with different personalities

Accepted Answer

A winning team requires people who can complement each other's skills, bringing diverse strengths and expertise to achieve common goals effectively.

Question 4

Which personality type is represented by a person who is efficient, decisive, pragmatic, and independent?
A) driver
B) entrepreneurial
C) analytical
D) expressive

Accepted Answer

The "driver" personality type is characterized by being efficient, decisive, pragmatic, and independent.

Question 5

When is the best time to get your new team together?
A) after you have clarified your organizational structure
B) before you start the business
C) after you have identified people who have exactly the same needs as you
D) after you have located enough people with driver and expressive personalities

Accepted Answer

The answer of When is the best time to get...

Question 6

Which of the following questions must you avoid asking when interviewing prospective new employees?
A) What is your date of birth?
B) Why do you want to work for us?
C) What would your references say about you?
D) What do you expect from a boss?

Accepted Answer

Asking about a candidate's date of birth can lead to age discrimination, which is illegal in many jurisdictions.

Question 7

As described in the Chapter 12 case study, what does the author suggest was a major reason for the success of MSM Transportation?
A) proper financial planning and controls
B) a strong mechanistic structure
C) teamwork
D) a functional organizational structure

Accepted Answer

The author suggests that teamwork was a major reason for the success of MSM Transportation, emphasizing collaboration and collective effort.

Question 8

In which of the following arrangements are individuals hired on a contract basis to perform a specific function?
A) associate
B) just-in-time
C) joint-contract
D) organic

Accepted Answer

The answer of In which of the following arrangements are...

Question 9

According to the text, what should be your first Action Step in setting up a team?
A) recruitment
B) analyze yourself
C) selection
D) plan your organizational structure

Accepted Answer

Analyzing yourself is the first step to understand your strengths, weaknesses, and leadership style, which is crucial before forming a team.

Question 10

Which of the following characterizes an organic structure?
A) uniform operating styles
B) emphasis on getting things done
C) structured channels of communication
D) reliance on tried-and-true management principles

Accepted Answer

An organic structure is characterized by flexibility, adaptability, and a focus on achieving results rather than adhering to rigid procedures or traditional management principles.

Question 11

According to the textbook, which of the following organizational structures is the most widely used?
A) functional
B) geographical
C) customer driven
D) virtual

Accepted Answer

The functional organizational structure is the most widely used because it groups employees based on their specialized roles or functions, which allows for efficient resource use and clear lines of authority.

Question 12

Which of the following organizational structures inhibits risk-taking and the flow of information?
A) virtual
B) organic
C) bureaucratic
D) network

Accepted Answer

A bureaucratic organizational structure is characterized by strict rules, formalized procedures, and a clear hierarchy, which can inhibit risk-taking and restrict the free flow of information.

Question 13

Which of the following is a mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the infant or start-up phase of a venture?
A) mentoring
B) joint partnering
C) networking
D) coaching

Accepted Answer

Mentoring is a relationship where a more experienced individual provides guidance and support to a less experienced entrepreneur, often in the start-up phase, to help them grow and succeed.

Question 14

What is the term for a partnership formed for a specific undertaking that usually results in the formation of a new legal entity?
A) strategic business alliance
B) joint venture
C) strategic association
D) network organization

Accepted Answer

A joint venture is a partnership formed for a specific undertaking that usually results in the formation of a new legal entity.

Question 15

Which of the following questions should be avoided when interviewing a job applicant?
A) For our records, what are the ages of your children?
B) How did you prepare for this meeting?
C) What do you expect from a boss?
D) What kinds of things disturb you on the job?

Accepted Answer

Asking about the ages of an applicant's children is inappropriate and can be considered discriminatory, as it relates to personal information that is not relevant to job performance.

Question 16

Which of the following is responsible for small business employment issues related to human rights and employment standards?
A) federal government
B) provincial government
C) municipal government
D) the small business owner because it is common sense

Accepted Answer

The provincial government is responsible for employment standards and human rights issues in small businesses in Canada.

Question 17

Which of the following actions by the "printer's broker" was responsible for the success of her business?
A) she hired the right team of full-time employees
B) she used the mechanistic model to structure her business
C) she built her business using part-time employees/subcontractors
D) she used the functional model to structure her business

Accepted Answer

The printer's broker's success was attributed to her innovative use of part-time employees and subcontractors, which allowed for flexibility and cost-effectiveness in her business operations.

Question 18

According to the text, an employee could end up costing you what percentage above their salary?
A) 10
B) 25
C) 40
D) 60

Accepted Answer

The text states that "an employee could end up costing you as much as 60% above their salary."

Question 19

In which type of organization structure are channels of communication highly structured, with a restricted flow of information?
A) mechanistic
B) organic
C) autonomous
D) fractured

Accepted Answer

Mechanistic structures are characterized by a high degree of formalization and centralization, leading to highly structured communication channels and restricted information flow.

Question 20

Which of the following involves creating a work climate that motivates people who believe in you and share your vision?
A) mission planning
B) leading
C) visioning
D) organizing

Accepted Answer

Leading involves creating a work climate that motivates people who believe in you and share your vision.

Quiz 12: Building and Managing a Winning Team

As described in the Chapter 12 opening case, what is the key to Charlene Webb's success?

In which structure can jobs or functions, such as human resources and advertising, be contracted out to small businesses on an as-needed basis?

What type of people do you need to establish a winning team?

Which personality type is represented by a person who is efficient, decisive, pragmatic, and independent?

When is the best time to get your new team together?

Which of the following questions must you avoid asking when interviewing prospective new employees?

As described in the Chapter 12 case study, what does the author suggest was a major reason for the success of MSM Transportation?

In which of the following arrangements are individuals hired on a contract basis to perform a specific function?

According to the text, what should be your first Action Step in setting up a team?

Which of the following characterizes an organic structure?

According to the textbook, which of the following organizational structures is the most widely used?

Which of the following organizational structures inhibits risk-taking and the flow of information?

Which of the following is a mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the infant or start-up phase of a venture?

What is the term for a partnership formed for a specific undertaking that usually results in the formation of a new legal entity?

Which of the following questions should be avoided when interviewing a job applicant?

Which of the following is responsible for small business employment issues related to human rights and employment standards?

Which of the following actions by the "printer's broker" was responsible for the success of her business?

According to the text, an employee could end up costing you what percentage above their salary?

In which type of organization structure are channels of communication highly structured, with a restricted flow of information?

Which of the following involves creating a work climate that motivates people who believe in you and share your vision?