Deck 2: Traditional Service Supersectors and Ethical Considerations

Question 1

Employment in the Department of Homeland Security is expected to increase while the other jobs within which supersector will experience decline?

A) Educational
B) Business
C) Government
D) Information
E) Leisure and Hospitality

Answer 1

Government

Question 2

The service supersector that is the fastest growing sector in terms of employment is:

A) Wholesale and retail trade
B) Transportation and warehousing
C) Financial activities
D) Professional and business services
E) Education and health services

Answer 2

Education and health services

Question 3

The leisure and hospitality industry comprises a variety of services. Which of the following is not one of them?

A) food service
B) lodging
C) travel and tourism
D) meeting and convention planning
E) All the above are part of the hospitality industry

Answer 3

All the above are part of the hospitality industry

Question 4

____ percent of employees within the food service and drinking establishments are between the ages of 16 and 19.

A) 15
B) 18
C) 19
D) 20
E) 22

Question 5

The professional and business supersector includes all of the following except:

A) computer services
B) legal advice
C) hospitals
D) accounting
E) architectural

Question 6

Which supersector has consulting projected to be the fastest growing service and one of the highest paid for the period of 2006-2016?

A) Transportations and Warehousing
B) Professional and Business Services
C) Wholesale and Retail Trade
D) Education and Health Services
E) Other Services

Question 7

Which of the following is considered as part of the other service sector?

A) pet services
B) health care
C) dentists
D) physicians
E) engineers

Question 8

Most wholesalers are small, employing fewer than 20 workers. Which of the following is not an occupation in which 7 out of 10 wholesalers work?

A) Administrative support
B) Sales
C) Transportation
D) Purchasing
E) Material-moving

Question 9

The term that reflects the belief that without manufacturing, there will be less for people to service and more people available to do less work is:

A) Materialismo snobbery
B) manufacturing superiority
C) industrial champions
D) manufacturing dichotomization
E) none of the above

Question 10

The service industry criticism that low wages will possibly lead to dramatic changes in future governments is:

A) Materialismo snobbery
B) dichotomization of wealth
C) service industries are slow to adopt new technology
D) service productivity is weak
E) service inflation is difficult to control

Question 11

Which of the following reasons is not an explanation for why service consumers are particularly vulnerable to ethical misconduct?

A) services are provided by boundary-spanning personnel
B) variability in service performance is somewhat accepted
C) outcome-based reward systems may encourage ethical misconduct
D) consumers are involved in the production process
E) other consumers are involved in the production process

Question 12

Service consumers often have little prepurchase information available to assist in making an informed decision. This is due to:

A) the consumer's involvement in the production process
B) services are performed by boundary-spanning personnel
C) services possess few search attributes
D) service providers are inherently unethical
E) services are sold without guarantees

Question 13

Tim is an insurance agent who works for a large insurance agency. Tim's friend, who is also his client, wants Tim to coach him on how to obtain a larger insurance settlement than what he legitimately has coming to him. This type of ethical issue is called:

A) cognitive moral development
B) structure conflict
C) organizational relationships
D) conflict of interest
E) relationship conflict

Question 14

The characteristics of truthfulness, integrity, and trustworthiness is called:

A) honesty
B) reward system
C) ethics
D) fairness
E) moral development

Question 15

Which of the following is not a suggestion for controlling and managing ethical behavior?

A) employee socialization
B) corrective control
C) service/product knowledge
D) opportunity
E) standards of conduct

Question 16

Rank and discuss the projected growth rates of the nine service supersectors.

Question 17

Discuss the comparisons of changing from an agricultural economy to an industrial economy as they relate to the changes associated with moving from an industrial economy to a service economy.

Question 18

Discuss strategies that attempt to control ethical behavior.