Deck 9: Work Teams and Groups

Question 1

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model?

A)purpose, methods, and outcomes
B)trust, personal comfort, and security
C)trust, personal comfort, and inclusion
D)inclusion, personal comfort, and control

Answer 1

B

Question 2

People may engage in immoral acts or even violent behavior as committed members of their group when:

A)group cohesion declines
B)social loafing is emphasized
C)there is a loss of individuality
D)there is not a norm for moral behavior

Answer 2

C

Question 3

In the second quarter of 2010 Ford had a pretax profit of nearly $3billion and the company's market share had jumped 1.4%. Ford was also considered to be the best-regarded auto brand in the U.S.according to Kelley Blue Book. The recent success at Ford is attributed to CEO Alan Mulally and his emphasis on:

A)product mix with Ford trucks and SUVs leading the way
B)teamwork
C)restructuring to a process type design
D)paying back government sponsored bankruptcy debt

Answer 3

B

Question 4

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues?

A)who is in charge, management of power and influence, and security
B)expected group outcomes, who is in charge, and management of power and influence
C)expected group outcomes, who is in charge, and who has the right to tell whom to do what
D)who is in charge, management of power and influence, and who has the right to tell whom to do what

Question 5

According to the group development model discussed in your text, a group addresses which of the following issues?

A)personal, task, and authority issues
B)cultural, interpersonal, and task issues
C)task, authority, and cultural issues
D)interpersonal, task, and authority issues

Question 6

A method for countering social loafing includes:

A)motivational training
B)formal evaluation of member contributions
C)emphasizing task functions
D)setting clear group goals

Question 7

Groups emphasize all of the following except:

A)collective work products
B)individual leadership
C)individual work products
D)individual accountability

Question 8

A small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable is known as a/an:

A)group
B)cohesive group
C)work team
D)effective group

Question 9

All of the following would be considered positive norms of behavior within a group except:

A)consensus decision making
B)shared leadership
C)loss of individuality
D)open discussion, or free exchange, of information concerning problems confronting the group

Question 10

In the formation of effective groups, diversity is an important consideration. Which of the following is not a type of diversity in groups?

A)interpersonal
B)ethnics
C)cultural
D)age

Question 11

Which of the following would NOT be considered a formal or deliberately designed group in a work setting?

A)project team
B)council of department heads
C)executive committee
D)lunch hour table group

Question 12

Which of the following statements regarding group cohesion is NOT accurate?

A)Group cohesion can enhance job satisfaction for members.
B)Group cohesion can enhance organizational productivity.
C)Highly cohesive groups tend to have higher interpersonal exchanges away from the workplace.
D)Highly cohesive groups are better able to control and manage their membership better than work groups low in cohesion.

Question 13

Social loafing is usually:

A)a norm of behavior within a group
B)supportive of the development of group cohesion
C)detrimental to the group and may cause interpersonal conflict within the group
D)a stimulant to increased group performance

Question 14

Work groups place a strong emphasis on:

A)shared leadership
B)mutual accountability
C)products that require collective work
D)individual accountability

Question 15

One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990s included:

A)group cohesion
B)loss of individuality
C)group sanctions
D)integrated involvement

Question 16

The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as:

A)visions
B)organizational culture and credos
C)group cohesion
D)groupthink

Question 17

Which of the following is a characteristic of a well-functioning group?

A)decisions are usually based on what a majority of the group wants
B)conflict and disagreement tend to be over individual personalities or approaches
C)the atmosphere tends to be stressful and formal
D)people express both their feelings and their thoughts

Question 18

An emergent group is known as a/an:

A)formal group
B)assigned group
C)informal group
D)temporary group

Question 19

A group is a collection of two or more persons with common interests or objectives, whereas a team:

A)consists of two or more persons who are loosely tied together, yet each member works independently
B)may be dozens of people who are quickly assembled to perform a task that may only take a few minutes
C)has several persons but the performance or contribution of any particular member is inconsequential for the team's output
D)is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

Question 20

The standards that a work group uses to evaluate the behavior of its members are called:

A)role congruence
B)expectation consistency
C)norms of behavior
D)superordinate goals

Question 21

As a member of a quality circle, you frequently check with other members to make sure all are focused on the same problem and that everyone has opportunities to contribute.You are performing the group maintenance function of:

A)seeking consensus
B)testing ideas
C)gatekeeping communication
D)giving information

Question 22

A group's interpersonal compatibility may be assessed by examining which set of interpersonal needs?

A)need for achievement, inclusion, and control
B)need for affection, achievement, and power
C)need for inclusion, affection, and achievement
D)need for inclusion, control, and affection

Question 23

Which of the following is NOT a maintenance function of a group?

A)harmonizing conflicts
B)elaborating concepts
C)following others' leads
D)setting standards

Question 24

The set of authority and task relations among group members is known as:

A)control and sanctions
B)mutual acceptance
C)status structure
D)cohesiveness

Question 25

The notion that groups alternate between periods of inertia and bursts of energy as they develop is most consistent with:

A)storming-norming stage
B)forming-storming stage
C)punctuated equilibrium
D)evolution-revolution in group development

Question 26

Which of the following statements best reflects the punctuated equilibrium model of group development?

A)Teams experience relational conflicts at different times and in different contexts.
B)Groups do not necessarily progress linearly from one stage to another in sequential steps or stages.
C)Groups alternate between periods of inertia and progress toward goals with bursts of energy.
D)All of these.

Question 27

The Real World Feature (9.1) revealed some of the challenges encountered by the Miami Heat during the 2011 NBA season after signing LeBron James (LBJ) in the 2010 free agent market. To turn things around the increase cohesion, LBJ set out guidelines that included all of the following Except:

A)start with sacrifice
B)when the going gets tough, the tough get going
C)adversity is an asset
D)manage from the inside out

Question 28

The development of group cohesiveness is negatively influenced by:

A)internal competition
B)prestige of the group
C)external pressure
D)group size when there are only five to eight members

Question 29

Dependence on guidance and direction is the defining characteristic in what stage of group development?

A)norming
B)forming
C)performing
D)adjourning

Question 30

In the formation of a group to create H2 (son of Hummer), GM formed a(n):

A)informal group
B)emerging group
C)unofficial group
D)formal group

Question 31

The Science Feature of Chapter 9 provided the results of research that examined the relationship between psychological collectivism on team performance. Which of the following best reflects the results of this study?

A)Preference, which is the alignment of team member interests, is beneficial at the time of group formation.
B)Team member reliance on others in the group taking responsibility can be damaging at the time of group formation.
C)There is value in acceptance of personal responsibility within the team and in leaders encouraging team members to get to know one another interpersonally before turning to the team's task.
D)All of the above

Question 32

At what stage of group development does the leader need to adopt a coaching style due to team challenges?

A)forming
B)storming
C)norming
D)performing

Question 33

Which of the following statements most accurately reflects research findings on gender and emergent leadership?

A)Men were more likely to emerge as leaders than women.
B)Women were more likely to emerge as leaders than men.
C)Group members who described themselves in masculine terms were more likely to emerge as leaders than members who described themselves as feminine.
D)Group members who described themselves in feminine terms were more likely to emerge as leaders than members who described themselves as masculine.

Question 34

Task functions relate to a group's efforts to complete an assignment.These functions include all of the following except:

A)seeking information
B)coordinating activities
C)testing ideas
D)consensus testing

Question 35

At what stage of group development is the leader's role primarily one of recognition of the group's achievements?

A)forming
B)norming
C)storming
D)adjourning

Question 36

Which stage requires that team members feel they are a part of the team for further progression in group development to occur?

A)forming
B)storming
C)norming
D)performing

Question 37

Considerable research has examined cohesiveness of groups and its consequences.Which of the following statements is incorrect with regard to the results of cohesiveness research?

A)Members of a highly cohesive group tend to display and experience less tension and anxiety than members of a group that exhibits very low cohesiveness.
B)Highly cohesive groups with low productivity standards tend to produce at levels significantly above groups with low cohesiveness.
C)Groups with low cohesiveness have more difficulty exercising control of members and enforcing norms.
D)A highly cohesive group has minimal internal competition and can more easily resist external pressure.

Question 38

An effective team exhibits:

A)no weaknesses
B)shared leadership
C)intragroup conflict
D)formal, designated leadership

Question 39

An important role in the performance of cross-functional teams is:

A)contributor
B)data generator
C)challenger
D)integrator

Question 40

The contributor role in a team is usually occupied by someone who:

A)is a good devil's advocate
B)is a collaborator
C)is a good facilitator, listener, and communicator
D)provides data and necessary information for problem solutions

Question 41

Team diversity includes surface level and deep level diversity. Which of the following is not a surface level indicator of diversity?

A)age
B)values
C)race
D)sex

Question 42

Which of the following is most accurate regarding the impact of dissimilarity on teams and team members?

A)value dissimilarity is negatively related to task conflict
B)functional dissimilarity is negatively related to team involvement
C)value dissimilarity is negatively related to team involvement
D)demographic dissimilarity has no impact on OCB

Question 43

Work team effectiveness in the new team environment requires attention by management to both:

A)training and work team process
B)team structure and work team training
C)team structure and team process
D)roles and leadership

Question 44

The two sets of social benefits available to team or group members includes:

A)recognition and integrated involvement
B)integrated involvement and achievement
C)psychological intimacy and recognition
D)psychological intimacy and integrated involvement

Question 45

Which of the following problems would a quality circle NOT likely concern itself?

A)production scheduling
B)machine layout
C)quality inspection procedures
D)pay increases

Question 46

Quality teams are different from quality circles in that:

A)they are more informal
B)members usually volunteer to work on quality issues on company time
C)they are more formal and assigned by upper-level management
D)they are developed at lower levels of the organization so assignments typically are made by first line supervisors

Question 47

Which of the following is not considered to be a foundation for successful teamwork?

A)working together
B)empowerment skills
C)goal clarity
D)team diversity

Question 48

For successful chief executive officers, their peak performance years are usually after:

A)two years
B)ten years
C)five to seven years
D)three to four years

Question 49

Tension reduction activities are considered a:

A)maintenance function
B)leadership function
C)management function
D)conflict resolution function

Question 50

All of the following were consequences of work reorganization at Southwest Industries except:

A)a group or team compensation was designed through team effort
B)a one-third decrease in production costs
C)middle managers functioned as facilitators of change and consultants to work teams
D)order lead time decreased by 30 percent

Question 51

Self-managed teams are sometimes called:

A)quality circles
B)quality teams
C)autonomous work groups
D)cross-functional work teams

Question 52

A team-oriented work environment places emphasis on:

A)empowerment and collaboration
B)power and authority or the distribution of power among team members
C)internal competition
D)hierarchical control by top management

Question 53

All of the following are considered important work process issues except:

A)diversity
B)competitive behaviors
C)cooperative behaviors
D)role specification

Question 54

Upper echelon theory argues that:

A)turnover at the top becomes a vicious cycle
B)executive turnover will usually result in declining organizational performance
C)characteristics of the top management team can predict organizational characteristics
D)wild turkeys will have a detrimental effect on organizational performance

Question 55

Teams are appropriate where:

A)the knowledge and talent of workers are dispersed across members and require integration
B)tasks are independent and complex
C)tasks are simple and routine
D)knowledge and talent is placed in highly skilled individuals

Question 56

Cooperative rewards in work teams will have the most effective impact on:

A)speed of performance
B)accuracy of performance
C)individual satisfaction
D)none of these

Question 57

Integrated involvement as a social benefit of group or team membership includes:

A)emotional support
B)affection and warmth
C)opportunity for influence
D)interpersonal openness

Question 58

A small group of employees who work voluntarily on company time, typically one hour per week, to address work-related problems defines:

A)a quality team
B)a quality circle
C)an empowered team
D)a self-managed team

Question 59

Hambrick and Fukutomi's research on CEO tenure found that the second stage of tenure involved:

A)selecting an enduring corporate theme
B)responding to a Board of Directors mandate
C)convergence or pulling together for performance
D)experimentation

Question 60

A "wild turkey" in the top management team is:

A)someone who is uncontrollable
B)a devil's advocate who challenges the thinking of the CEO and other top executives
C)a member of the executive team that retards the executive team's performance
D)one who increases the homogeneity within the executive group

Question 61

Company imposed work pressure can disrupt group cohesion by increasing internal competition and reducing cooperative interpersonal activity.

Question 62

Groups emphasize shared leadership, mutual accountability, and collective work products.

Question 63

The standards that a work group uses to evaluate the behavior of its members are its norms of behavior.

Question 64

Group cohesion and intragroup conflict tend to be contradictory forces.

Question 65

The most common way for decisions to be made within a cohesive group is to vote and follow a simple majority rule.

Question 66

In the performing stage of development, the group requires a coaching style from the leader.

Question 67

Performance norms are among the most important group norms from the organization's perspective.

Question 68

Chief executive Robert Iger of Walt Disney has used "job swapping" as a way of preventing stagnation. Which of the following is no a possible outcome of executive job swapping?

A)broadening an executive for further advancement
B)failure in the new role
C)loss of experience and perspective
D)all of the above are outcomes

Question 69

A group member who becomes a social loafer may negatively affect cohesiveness.

Question 70

The punctuated equilibrium model of group development proposes that groups do not necessarily progress linearly from one step to another in a predetermined sequence.

Question 71

Informal groups are sometimes called emergent groups.

Question 72

Dependence on guidance and direction is the declining characteristic in the forming stage.

Question 73

The skills a team leader requires includes:

A)flexibility, delegation, and collaboration
B)communication, decisive decision making, and sensitivity
C)communication, delegation, and decisive decision making
D)sensitivity, flexibility, and communication

Question 74

After its formation, a group goes through stages of development that unfortunately cannot be predicted.

Question 75

Informal groups do not go through the same stages of group development that formal groups go through.

Question 76

According to Tuckman, a group goes through predictable stages of development after it is developed.

Question 77

A hierarchical status structure within a group facilitates collaborative effort and ensures that each member contributes according to his/her ability and potential.

Question 78

Role and status structures tend to be highly defined and relatively unchanged in a fully developed mature group.

Question 79

A highly cohesive group can set performance output at a level below standard.

Question 80

All work teams are groups, but not all groups are work teams.