Question 1

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model?
A)purpose, methods, and outcomes
B)trust, personal comfort, and security
C)trust, personal comfort, and inclusion
D)inclusion, personal comfort, and control

Accepted Answer

According to the group development model, interpersonal issues that need to be addressed include trust, personal comfort, and security. These issues are important for establishing a positive group dynamic and creating an environment where group members feel safe to share their ideas and opinions. Purpose, methods, and outcomes are important considerations for the group's work but do not directly relate to interpersonal issues. Inclusion and control may also be important for group dynamics but are not as directly related to interpersonal issues as trust, personal comfort, and security.

Question 2

People may engage in immoral acts or even violent behavior as committed members of their group when:
A)group cohesion declines
B)social loafing is emphasized
C)there is a loss of individuality
D)there is not a norm for moral behavior

Accepted Answer

When individuals perceive themselves as part of a group and lose their sense of individuality, they are more likely to engage in immoral acts or violent behavior. This phenomenon, known as deindividuation, can occur when people are in large groups or when they wear uniforms, masks, or other items that obscure their individual identity. In situations like this, individuals may feel less accountable for their actions and behave in ways that they would not do as individuals. This effect can be amplified if there is a norm for aggression or violence within the group.

Question 3

In the second quarter of 2010 Ford had a pretax profit of nearly $3billion and the company's market share had jumped 1.4%. Ford was also considered to be the best-regarded auto brand in the U.S.according to Kelley Blue Book. The recent success at Ford is attributed to CEO Alan Mulally and his emphasis on:
A)product mix with Ford trucks and SUVs leading the way
B)teamwork
C)restructuring to a process type design
D)paying back government sponsored bankruptcy debt

Accepted Answer

The success at Ford is attributed to CEO Alan Mulally's emphasis on teamwork, which has led to increased collaboration and cooperation among departments and employees. This has allowed for a more efficient and effective operation, ultimately leading to higher profits and market share. The other options, such as product mix and restructuring, may have played a role in Ford's success but were not the primary focus according to the given information. Paying back government debt was a necessary step for the company but not a direct factor in its recent success.

Question 4

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues?
A)who is in charge, management of power and influence, and security
B)expected group outcomes, who is in charge, and management of power and influence
C)expected group outcomes, who is in charge, and who has the right to tell whom to do what
D)who is in charge, management of power and influence, and who has the right to tell whom to do what

Accepted Answer

The authority issues of a group involve establishing who is in charge, the management of power and influence within the group, and who has the right to tell whom to do what. Option D covers all of these necessary issues. Option A only addresses security, which may not always be relevant to authority issues. Option B does not include who has the right to tell whom to do what, which is a significant aspect of authority. Option C includes expected group outcomes, which are not directly related to authority issues.

Question 5

According to the group development model discussed in your text, a group addresses which of the following issues?
A)personal, task, and authority issues
B)cultural, interpersonal, and task issues
C)task, authority, and cultural issues
D)interpersonal, task, and authority issues

Accepted Answer

The group development model addresses interpersonal issues (such as forming relationships and resolving conflicts), task issues (such as setting goals and making decisions), and authority issues (such as establishing leadership roles and power dynamics). Choice A and B are both partially correct but do not include all three types of issues, while choice C incorrectly includes cultural issues instead of interpersonal issues.

Question 6

A method for countering social loafing includes:
A)motivational training
B)formal evaluation of member contributions
C)emphasizing task functions
D)setting clear group goals

Accepted Answer

Formal evaluation of member contributions helps to counter social loafing by holding individuals accountable for their work, thus encouraging them to contribute more actively to the group's efforts.

Question 7

Groups emphasize all of the following except: A)collective work products B)individual leadership C)individual work products D)individual accountability

Accepted Answer

The answer of Groups emphasize all of the following except: A)collective...

Question 8

A small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable is known as a/an:
A)group
B)cohesive group
C)work team
D)effective group

Accepted Answer

A work team is a small number of people who work together to achieve a common goal. They have complementary skills and are committed to a common mission and approach. Work teams hold themselves mutually accountable for their performance goals, and they work together to achieve the best outcomes. The other options (group, cohesive group, effective group) do not fully capture the characteristics of a work team.

Question 9

All of the following would be considered positive norms of behavior within a group except: A)consensus decision making B)shared leadership C)loss of individuality D)open discussion, or free exchange, of information concerning problems confronting the group

Accepted Answer

The loss of individuality is not a positive norm of behavior within a group. In fact, it can be detrimental to the group's success if individuals are not able to express their unique perspectives and contribute their skills and knowledge to the group's efforts. Consensus decision making, shared leadership, and open discussion of information are all positive norms that facilitate effective collaboration and problem-solving.

Question 10

In the formation of effective groups, diversity is an important consideration. Which of the following is not a type of diversity in groups?
A)interpersonal
B)ethnics
C)cultural
D)age

Accepted Answer

The answer of In the formation of effective groups, diversity...

Question 11

Which of the following would NOT be considered a formal or deliberately designed group in a work setting?
A)project team
B)council of department heads
C)executive committee
D)lunch hour table group

Accepted Answer

A lunch hour table group is not deliberately designed or organized in a work setting. It is a casual social gathering and not a formal group with a specific purpose or task. A project team, council of department heads, and executive committee are all examples of deliberately designed groups in a work setting.

Question 12

Which of the following statements regarding group cohesion is NOT accurate?
A)Group cohesion can enhance job satisfaction for members.
B)Group cohesion can enhance organizational productivity.
C)Highly cohesive groups tend to have higher interpersonal exchanges away from the workplace.
D)Highly cohesive groups are better able to control and manage their membership better than work groups low in cohesion.

Accepted Answer

Highly cohesive groups tend to have higher interpersonal exchanges within the workplace, not necessarily away from it.

Question 13

Social loafing is usually:
A)a norm of behavior within a group
B)supportive of the development of group cohesion
C)detrimental to the group and may cause interpersonal conflict within the group
D)a stimulant to increased group performance

Accepted Answer

Social loafing is the phenomenon where individuals exert less effort when working in a group than they do when working alone. This is usually detrimental to the group as it can decrease the overall group performance and cause interpersonal conflict within the group. So, option C is the correct answer.

Question 14

Work groups place a strong emphasis on:
A)shared leadership
B)mutual accountability
C)products that require collective work
D)individual accountability

Accepted Answer

The answer of Work groups place a strong emphasis on:
A)shared...

Question 15

One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990s included:
A)group cohesion
B)loss of individuality
C)group sanctions
D)integrated involvement

Accepted Answer

The loss of individuality, also known as deindividuation, can lead to a decrease in self-awareness and a loss of personal responsibility, which can contribute to violent and aggressive behavior in group settings, such as riots.

Question 16

The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as:
A)visions
B)organizational culture and credos
C)group cohesion
D)groupthink

Accepted Answer

Behavioral norms expected within work groups are part of the organization's culture and credos. They reflect the values, beliefs, and principles that guide the behavior of employees and shape the organization's culture. These norms are considered crucial from the organization's perspective, as they help create a shared identity, enhance teamwork and collaboration, and ensure that employees behave in ways that align with the organization's goals and values.

Question 17

Which of the following is a characteristic of a well-functioning group?
A)decisions are usually based on what a majority of the group wants
B)conflict and disagreement tend to be over individual personalities or approaches
C)the atmosphere tends to be stressful and formal
D)people express both their feelings and their thoughts

Accepted Answer

A well-functioning group is one where members feel comfortable expressing both their feelings and thoughts without fear of judgment. This leads to open and honest communication, which is essential for effective decision-making and problem-solving. Options A, B, and C are not characteristics of a well-functioning group.

Question 18

An emergent group is known as a/an:
A)formal group
B)assigned group
C)informal group
D)temporary group

Accepted Answer

An emergent group is an informal group that forms within a formal organization based on common interests, goals, or social relationships among its members. It is not assigned or created intentionally, nor is it temporary like a project team.

Question 19

A group is a collection of two or more persons with common interests or objectives, whereas a team:
A)consists of two or more persons who are loosely tied together, yet each member works independently
B)may be dozens of people who are quickly assembled to perform a task that may only take a few minutes
C)has several persons but the performance or contribution of any particular member is inconsequential for the team's output
D)is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

Accepted Answer

A team is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable. Unlike in groups, the performance or contribution of each member is significant and necessary for the team's output. Teams require collaboration, coordination, and communication among their members to achieve their common goal.

Question 20

The standards that a work group uses to evaluate the behavior of its members are called:
A)role congruence
B)expectation consistency
C)norms of behavior
D)superordinate goals

Accepted Answer

Norms of behavior refer to the standards that a work group uses to evaluate the behavior of its members. Role congruence refers to the compatibility between a person's role and their expectations, expectation consistency is not a commonly used term in group dynamics, and superordinate goals are goals that require the cooperation of all members of the group to achieve, but not a standard for evaluating behavior.

Quiz 9: Work Teams and Groups

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model?

People may engage in immoral acts or even violent behavior as committed members of their group when:

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues?

According to the group development model discussed in your text, a group addresses which of the following issues?

A method for countering social loafing includes:

Groups emphasize all of the following except:

A small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable is known as a/an:

All of the following would be considered positive norms of behavior within a group except:

In the formation of effective groups, diversity is an important consideration. Which of the following is not a type of diversity in groups?

Which of the following would NOT be considered a formal or deliberately designed group in a work setting?

Which of the following statements regarding group cohesion is NOT accurate?

Social loafing is usually:

Work groups place a strong emphasis on:

One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990s included:

The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as:

Which of the following is a characteristic of a well-functioning group?

An emergent group is known as a/an:

A group is a collection of two or more persons with common interests or objectives, whereas a team:

The standards that a work group uses to evaluate the behavior of its members are called: