Question 1

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:
A)jurisdictional ambiguity
B)interdependence
C)authority relationships
D)common resources

Accepted Answer

The conflict arises from the allocation of limited resources, in this case, budget funds, which both departments presumably rely on. This is a classic example of conflict over common resources, where the departments are competing for the same financial support.

Question 2

You own and operate a pre-cast concrete company that specializes in large beams, walls, and other components for large commercial structures.You deliver and install as well as manufacture.One of your installation foremen just called to say that the ironworkers for another company had installed the door jams for a building when you had sent your crew to perform this task.This is an example of a conflict based on:
A)authority relationships
B)jurisdictional ambiguity
C)interdependence
D)status inconsistencies

Accepted Answer

This conflict arises due to jurisdictional ambiguity, as there was confusion regarding which company was responsible for installing the door jams.

Question 3

One occasion in which managers should work to stimulate conflict is when:
A)there has been a tendency to over use the devil's advocate perspective
B)group members are highly cohesive
C)there is only one source of conflict
D)the group suffers from groupthink

Accepted Answer

When the group suffers from groupthink, it becomes important for managers to stimulate conflict in order to encourage critical thinking and prevent the group from making flawed decisions due to a desire for harmony and conformity. Encouraging conflict can help to generate new ideas and promote better decision-making. However, it is important to note that this should only be done in a constructive manner and not in a way that creates unnecessary or destructive conflict within the group.

Question 4

According to the discussion of conflict offered in the text, conflict cannot be:
A)managed
B)prevented
C)dysfunctional
D)functional

Accepted Answer

Conflict can be managed, and it can be both dysfunctional and functional depending on how it is handled. However, not all conflict can be prevented, as differences in opinions and interests are natural in any group or organizational setting.

Question 5

Estimates show that managers spend what percent of their time dealing with conflict?
A)11%
B)21%
C)31%
D)41%

Accepted Answer

According to a study by CPP Inc., managers spend 21% of their time dealing with conflict.

Question 6

All of the following are negative conflict diagnostic questions except: A)Is energy being diverted from goal achievement? B)Is the outcome likely to be negative for the organization? C)Are the parties hostile toward each other? D)Do the potential losses exceed any potential benefits?

Accepted Answer

The other three questions are all negative in nature, asking about negative impacts or attitudes related to the conflict. However, question D could be seen as more neutral, simply asking whether the potential losses outweigh the benefits. It doesn't inherently imply a negative perspective on the conflict itself.

Question 7

The nature of the conflict reflected in Thinking Ahead-Looking Back feature between Oracle and SAP would be characterized as:
A)dysfunctional
B)interpersonal
C)functional
D)intergroup

Accepted Answer

The answer of The nature of the conflict reflected in...

Question 8

Conflict can be functional, or a positive force, in all of the following situations except: A)when group and organizational cohesion is broken down B)when it stimulates creativity out of a friendly rivalry C)when it causes individuals or groups to better understand themselves and their contribution to the organization D)when it motivates people to change

Accepted Answer

When conflict breaks down group and organizational cohesion, it becomes dysfunctional and negatively impacts the overall performance and productivity of the organization. In all the other options, conflict can lead to positive outcomes such as increased creativity, better self-awareness, and motivation to change.

Question 9

Which of the following is NOT a structural factor in causing conflict?
A)interdependence
B)status inconsistencies
C)values and ethics
D)specialization

Accepted Answer

Interdependence, status inconsistencies, and specialization are all structural factors in causing conflict as they relate to the distribution of power, resources, and responsibilities within a group or organization. Values and ethics, on the other hand, are often considered individual or cultural factors that can influence conflict but are not necessarily related to the structural makeup of a group.

Question 10

Conflict involves disagreement between two or more parties because of:
A)mutual interest
B)incompatible goals
C)resource dependency
D)goal congruence

Accepted Answer

Conflict arises when parties have incompatible goals. This means that they are both pursuing objectives that are not aligned with each other. In such situations, there is likely to be tension, disagreement, and dispute. Conflict can arise from differences in opinion, personal values, cultural norms, and other factors that influence how people perceive a situation. Mutual interest, resource dependency, and goal congruence may also be relevant in some situations, but they do not necessarily lead to conflict.

Question 11

You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:
A)interdependent forms of structural conflict
B)goal differences
C)jurisdictional ambiguities
D)common resources

Accepted Answer

This is an example of jurisdictional ambiguities, where there is a lack of clarity or overlap in the responsibilities of different departments or divisions within a company. The hardware and software divisions may both believe that the problem is caused by the other's area of expertise, leading to confusion and difficulty in resolving the issue.

Question 12

Long lasting and difficult conflicts between individuals usually stem from differences in:
A)emotions
B)values
C)perceptions
D)communication styles

Accepted Answer

The answer of Long lasting and difficult conflicts between individuals...

Question 13

Which of the following is NOT a structural cause of conflict in organizations?
A)skills and abilities
B)interdependence
C)status inconsistencies
D)goal differences

Accepted Answer

Skills and abilities are not a structural cause of conflict in organizations, but rather a personal or individual factor. The other options, such as interdependence, status inconsistencies, and goal differences, are structural factors that can lead to conflict in organizations.

Question 14

At a software company there is one person for databases, one for statistical packages, and another for expert systems.The structural cause for conflict between these individuals is:
A)sharing common resources
B)status inconsistencies
C)interdependence
D)specialization

Accepted Answer

Specialization can lead to conflict as each individual focuses on their specific area, potentially leading to misunderstandings or lack of coordination with others who have different expertise.

Question 15

EQ is defined as:
A)any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between two or more parties
B)constructive agreement between two or more people
C)the positive side of emotional quality
D)the power to control one's emotions and perceive emotions in others

Accepted Answer

EQ stands for Emotional Intelligence, which is the ability to control one's emotions and perceive emotions in others. Option A refers to conflict, option B refers to agreement, and option C refers to a positive aspect of emotions, but none of these fully capture the definition of EQ.

Question 16

You are supervising two work crews that work in adjacent departments performing nearly the same task.You decide to create a competitive situation between them as a means of increasing productivity and performance.Hopefully, you realize that:
A)friendly competition does not have to be supervised
B)this situation can only be positive
C)conflict may emerge and hostile and aggressive behaviors may be disruptive
D)functional conflict creates a negative climate

Accepted Answer

While friendly competition can be a positive motivator, it is important to consider the potential for conflict and hostility to emerge. Supervision and clear guidelines should be put in place to ensure a healthy competitive environment and prevent disruptive behaviors. It is important to anticipate and manage potential negative consequences of competition. Therefore, option C is the best choice.

Question 17

Two machine operators disagree over the cause of an equipment breakdown.This conflict is based on differences in:
A)personalities
B)perception
C)emotions
D)needs

Accepted Answer

The conflict between the two machine operators is based on differences in perception, as each operator has their own interpretation of the cause of the equipment breakdown. They may have observed different things or have different understandings of the equipment's operation, leading to conflicting explanations for the breakdown.

Question 18

Which of the following would best reflect the form of conflict between Oracle and SAP as described in your Thinking Ahead-Looking Back feature of Chapter 13?
A)intergroup conflict
B)interorganizational conflict
C)interpersonal conflict
D)intragroup conflict

Accepted Answer

The conflict between Oracle and SAP is interorganizational, as it involves two competing corporations.

Question 19

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except: A)the issue B)the parties involved C)the context of the conflict D)the presence of groupthink

Accepted Answer

The presence of groupthink may be a factor to consider in diagnosing conflict, but it is not necessary to consider in order to determine whether conflict is good or bad. The other options listed - the issue, the parties involved, and the context of the conflict - are all important factors to consider.

Question 20

The power not only to control emotions but also to perceive them is termed:
A)self-awareness
B)emotional intelligence
C)disciplined empathy
D)emotional perception

Accepted Answer

The power to control and perceive emotions is a key component of emotional intelligence, which is defined as the ability to recognize and understand one's own emotions as well as those of others. Option A, self-awareness, is closely related to emotional intelligence but does not encompass the ability to perceive the emotions of others. Option C, disciplined empathy, is a term that describes the ability to understand and relate to the perspectives of others, but does not specifically refer to emotional control or perception. Option D, emotional perception, is a term that captures the ability to recognize and understand one's own emotions, but does not encompass the ability to control them.

Quiz 13: Conflict and Negotiation

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

One occasion in which managers should work to stimulate conflict is when:

According to the discussion of conflict offered in the text, conflict cannot be:

Estimates show that managers spend what percent of their time dealing with conflict?

All of the following are negative conflict diagnostic questions except:

The nature of the conflict reflected in Thinking Ahead-Looking Back feature between Oracle and SAP would be characterized as:

Conflict can be functional, or a positive force, in all of the following situations except:

Which of the following is NOT a structural factor in causing conflict?

Conflict involves disagreement between two or more parties because of:

You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:

Long lasting and difficult conflicts between individuals usually stem from differences in:

Which of the following is NOT a structural cause of conflict in organizations?

At a software company there is one person for databases, one for statistical packages, and another for expert systems.The structural cause for conflict between these individuals is:

EQ is defined as:

You are supervising two work crews that work in adjacent departments performing nearly the same task.You decide to create a competitive situation between them as a means of increasing productivity and performance.Hopefully, you realize that:

Two machine operators disagree over the cause of an equipment breakdown.This conflict is based on differences in:

Which of the following would best reflect the form of conflict between Oracle and SAP as described in your Thinking Ahead-Looking Back feature of Chapter 13?

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

The power not only to control emotions but also to perceive them is termed: