Deck 8: International Expansion and Global Market Opportunity Assessment

Question 1

The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:

A) How employees interact
B) Employee beliefs and perceptions regarding what is right and appropriate behavior
C) The choice employees make
D) The stakeholders involved in the organization

Answer 1

D

Question 2

Worldwide business leaders identified corporate culture to be second to corporate strategy for business success.

Answer 2

False
Worldwide business leaders identified corporate culture to be as impor tant as corporate strategy for business success

Question 3

Shared values, or _____________ within the organization, may be related to increased performance.

Answer 3

culture

Question 4

Artifacts reflecting values of an organization include

A) Mission statements
B) An office layout that includes open spaces
C) Shared principles
D) Executive suites

Question 5

Leaders of successful businesses are quick to attribute their company's success to their organization's culture.

Question 6

Of the three levels of organizational culture, _________________ are taken for granted, and reflect beliefs about human nature and reality.

Question 7

Organizational culture is not a relatively new concept.

Question 8

It has been argued that organizations that have a rare and hard to imitate ____________ enjoy a competitive advantage.

Question 9

_____________ are shared principles, standards, and goals.

Question 10

It is important to have a culture that fits with the demands of the company's ________________.

Question 11

Culture is by and large ___________ to individuals since many elements of an organization's culture are a function of intangible social cues rather than explicit written policies.

Question 12

Looking at tangible aspects of an organization is likely to give a full picture of the organization.

Question 13

Researchers did not find a relationship between organizational cultures and company performance with respect to the following indicators

A) Stock conditions
B) Revenues
C) Sales volume
D) Market share

Question 14

Peters and Waterman's best-selling book In Search of Excellence made the argument that company success could be attributed to an organization culture that included the following EXCEPT:

A) Decisive
B) Customer-oriented
C) Empowering
D) Invisible

Question 15

_________________ refers to a system of shared assumptions, values, and beliefs that indicate appropriate and inappropriate behavior within a given organization.

Question 16

The ability to understand and influence organizational culture is an important item for managers to have in their toolkit when they are carrying out their controlling P-O-L-C function as well as their organizing function.

Question 17

The _____________ function involves creating and implementing organizational design decisions.

Question 18

Organizational culture is related to the POLC function of:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 19

Having the "right" culture may be a competitive advantage for an organization in the following ways EXCEPT:

A) Lead to performance difficulties
B) Present a roadblock for hiring the right employees
C) May be responsible for organizational failure
D) May act as a barrier preventing the company from changing and taking risks

Question 20

Organizational culture has a strong influence on employee behavior but not on organizational performance.

Question 21

According to the OCP framework, companies that have a(n) ________________ culture are flexible, adaptable, and experiment with new ideas.

Question 22

Countercultures are often shaped around a charismatic leader.

Question 23

Aggressive cultures tend to value corporate social responsibility.

Question 24

Companies with ______________ cultures value competitiveness and outperforming competitors.

Question 25

OCP is an acronym for __________________.

Question 26

Companies that have stable cultures value fairness, supportiveness, and respect toward individual rights.

Question 27

Identifying a set of values that might be used to describe an organization's culture helps us identify, measure, and manage culture more effectively.

Question 28

Companies with detail-oriented culture give a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others.

Question 29

Starbucks is an example of a people-oriented culture.

Question 30

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

A) Aggressive
B) Innovative
C) Outcome-oriented
D) Team-oriented

Question 31

The OCP framework describes _____________ cultures as those that emphasize achievement, results, and action as important values.

Question 32

Why does organizational culture matter?

Question 33

Companies with an innovative culture are characterized by all of the following EXCEPT:

A) Smaller organization
B) Flat hierarchy
C) No use for titles
D) Status distinctions tend to be downplayed

Question 34

What are the three levels of organization culture?

Question 35

One limitation of a strong culture is the difficulty in sharing a strong culture.

Question 36

Cultures that emerge within different departments, branches, or geographic locations are called:

A) Subcultures
B) Countercultures
C) Stable cultures
D) Bureaucratic cultures

Question 37

At the surface we have visible, tangible aspects of organizational culture called ______________.

Question 38

Microsoft is often identified as a company with a(n) _____________ culture.

Question 39

Organizational culture profile is represented by

A) Innovative
B) Outcome-oriented
C) Stable
D) All of the above

Question 40

In 2005, the company ____________ implemented a Results Oriented Work Environment program that allows employees to work anywhere and any time.

Question 41

A _____________ culture may act as an asset or liability for the organization depending on the types of values that are shared.

Question 42

Industry characteristics and demands act as a force to create similarities among organizational cultures.

Question 43

Organizational culture will act as a self-defending organism where intrusive elements are kept out.

Question 44

_____________cultures hold employees as well as managers accountable for success and utilize systems that reward employee and group output.

Question 45

The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:

A) Form effective relationship with colleagues
B) The company did not have a systematic approach to onboarding
C) Did not seek feedback
D) Did not gain understanding of whether their behavior fit with the company culture.

Question 46

Southwest Airlines prides itself for hiring employees based on specific job-related skills, rather than on personality and attitude.

Question 47

A mission statement does not provide insights into the company culture.

Question 48

In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:

A) More supportive and people-oriented
B) Competitive and performance-oriented
C) People or team-oriented
D) Outcome-oriented and competitive

Question 49

Why is Apple one of the most innovative companies in the world?

Question 50

Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture, ________________ is often shaped around a charismatic leader.

Question 51

Organizations with a ______________ culture are characterized in the OCP framework as emphasizing precision and paying attention to details.

Question 52

When leaders motivate employees through inspiration, corporate culture tends to be:

A) More supportive and people-oriented
B) Competitive and performance-oriented
C) People or team-oriented
D) Outcome-oriented and competitive

Question 53

Do organizations have a single culture?

Question 54

Leaders are instrumental in creating and changing an organization's culture.

Question 55

What are two reasons Starbucks is considered a people-oriented culture organization?

Question 56

An observer may find out about a company's culture by examining its rules and policies.

Question 57

Companies that have _____________ cultures are predictable, rule-oriented, and bureaucratic.

Question 58

The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is called ________________.

Question 59

What is ROWE?

Question 60

A mission statement serves an important function for organizations as part of the POLC function:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 61

A statement of purpose describing who the company is and what they do is a(n) _________________.

Question 62

One of the most important ways in which organizations can help new employees adjust to a company and a new job is through _________________, namely supervisors, coworkers, and mentors.

Question 63

What is the difference between computer-generated orientation and formal-orientation programs?

Question 64

A company's _____________, particularly during its early years, is inevitably tied to the personality, background, and values of its founder or founders, as well as their vision for the future of the organization.

Question 65

What is ASA?

Question 66

Through rules and policies, the controlling function affects the organization's culture, which is a facet of ______________, a component of the P-O-L-C framework

Question 67

Organizational culture is maintained through a process known as ______________.

Question 68

A company which has a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:

A) Aggressive
B) Centralized
C) Outcome-oriented
D) Detail-oriented

Question 69

Companies often have their own acronyms and buzzwords called business ______________.

Question 70

Part of the leader's influence over culture is through _________________.

Question 71

The second component of the ASA framework is _________________.

Question 72

How do reward systems make a difference in company culture?

Question 73

There is a direct correspondence between the leader's style and an organization's ______________.

Question 74

Leaders shape _________________ by their reactions to the actions of others around them.

Question 75

__________________ are trusted people who provide employees with advice and support regarding career-related matters.

Question 76

Relationship building or __________________ is another important behavior new employees may demonstrate.

Question 77

Research indicates that __________________ misfit is one of the important reasons for employee turnover.

Question 78

_______________ refer to repetitive activities within an organization that have symbolic meaning.

Question 79

How does the Ritz Carlton Hotel view orientation programs?

Question 80

______________ refers to the natural process where the candidates who do not fit in will leave the company.