Deck 11: Ethics, Privacy, Social Media and Future Trends

Question 1

Intellectual property refers to intangible creative work that is embodied in physical form and includes copyrights,trademarks and patents.

Answer 1

True

Question 2

Information governance is a method or system of government for information management or control.

Answer 2

True

Question 3

An ethical computer use policy contains general principles to guide computer user behaviour.

Answer 3

True

Question 4

Information cannot delete or preserve itself.Therefore,responsibility falls on those who own the information to develop ethical guidelines about how to manage it.

Question 5

Digital information is extremely easy to destroy,especially if it is on a corporate network or sent via email.

Question 6

Spyware is software which,while purporting to serve some useful function and often fulfilling that function,also allows internet advertisers to display advertisements without the consent of the computer user.

Question 7

Companies do not need a privacy policy for email because an employee's work email is private and cannot be viewed by the company.

Question 8

The main purpose of Australia's Privacy Act (Cwth.1988) is to make provision to protect the privacy of individuals with respect to how their personal information is collected,used and disclosed by an organisation.

Question 9

Confidentiality is the right to be left alone when you want to be,to have control over your own personal possessions,and not to be observed without your consent.

Question 10

Privacy is the legal protection afforded an expression of an idea,such as a song,book or video game.

Question 11

Digital information serves as key evidence in legal proceedings and it is far easier to search,organise and filter than paper documents.

Question 12

Ethics,privacy and security are fundamental building blocks for all organisations.

Question 13

e-Discovery refers to the ability of a company to identify,search,gather,seize or export digital information in responding to litigation or an audit,investigation or information inquiry.

Question 14

Privacy concerns the interest of a person to protect their life from unwanted intrusion and public scrutiny.

Question 15

Information itself has no ethics.It does not care how it is used.It does not stop itself from spamming customers,sharing itself if it is sensitive or personal,or revealing details to third parties.

Question 16

An acceptable use policy (AUP) requires a user to agree to follow the policy to be provided access to corporate email,information systems and the Internet.

Question 17

e-Policies are policies and procedures that address information management along with the ethical use of computers and the Internet in the business environment.

Question 18

Organisations should have the option of whether or not they develop written policies establishing employee guidelines,employee procedures and organisational rules for information.

Question 19

Building a corporate culture based on ethical principles that employees can understand and implement is responsible management.

Question 20

A social media policy outlines the corporate guidelines or principles governing employee online communications.

Question 21

Which of the following statement is correct?

A)Personal information on the Internet can have unexpected spectators.
B)Personal information is information that identifies, or could be used to identify, an individual.
C)The obligation of an organisation to balance the commercial use of personal information with ensuring such use is ethical is one affecting many businesses today.
D)All of the answers are correct

Question 22

Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers,resolving customer issues,and developing and implementing systems for an optimal and efficient team.She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided internet access to all employees.Jackie watched the tellers closely and found that they were spending significant amounts of time playing internet games and posting on Facebook.Which policy should the company implement to help eliminate this problem?

A)An information privacy policy
B)An email privacy policy
C)An internet use policy
D)A workplace monitoring policy

Question 23

In the information technology world,which of the following are examples of ethical issues that a company may have to manage?

A)Employees copying and distributing company owned software
B)Employees searching other employee's private information without consent
C)Employees intentionally creating or spreading viruses to confuse IT
D)All of the answers are correct

Question 24

Sophie Black works as a computer programmer for a software company.Her boss,Mike Jones,is responsible for developing a new software game for the Wii.After completion of the project,Mike gives all of the team members a free copy of the game without consent from the company.Sophie is a little hesitant and unsure about accepting the game because legally it would be considered ________.

A)counterfeit software
B)pirated software
C)ethical software
D)governance software

Question 25

According to the ethical computer use policy,users should be ______________ of the rules and,by agreeing to use the system on that basis,_______________ to abide by the rules.

A)informed, collaborate
B)consent, informed
C)informed, consent
D)consent, information

Question 26

Which policy contains general principles regarding information privacy?

A)Information privacy policy
B)Acceptable use policy
C)Internet use policy
D)Anti-spam policy

Question 27

Which of the following contains general principles to guide computer user behaviour?

A)Information technology code
B)Techie policy
C)Ethical computer use policy
D)Information systems

Question 28

Which of the below is not one of the eight e-policies that a company should implement for information protection as discussed in the text?

A)Information privacy policy
B)Workplace monitoring policy
C)Acceptable use policy
D)Downtime monitoring policy

Question 29

What is the legal protection afforded an expression of an idea,such as a song,book or video game?

A)Privacy
B)Confidentiality
C)Intellectual property
D)Copyright

Question 30

What is the method or system of government for information management or control?

A)Information management
B)Information compliance
C)Information governance
D)Information ethics

Question 31

Which of the following clauses is typically contained in an acceptable use policy?

A)A non-repudiation clause
B)A repudiation clause
C)A confidentiality clause
D)An employee use clause

Question 32

Personal information is information that identifies,or could be used to identify,an individual.

Question 33

As the president of a local trade company,Kristin is faced with leadership,ethical and operational decisions on a daily basis.Kristen's responsibilities include examining the organisational resource of information and regulating its definitions,uses,value and distribution ensuring it has the types of data/information required to function and grow effectively.What is Kristin overseeing for the company?

A)Information codes
B)Information management
C)Information deployment
D)Information security

Question 34

Which company policy did Visa create the program 'Inovant' to handle?

A)Information governance
B)Information privacy policy
C)Ethical computer use policy
D)Acceptable use policy

Question 35

Which Act protects investors by improving the accuracy and reliability of corporate disclosures in the US?

A)Sarbanes-Oxley Act
B)Identity Theft and Assumption Deterrence Act
C)CAN-Spam Act
D)None of the answers is correct

Question 36

An ethical computer use policy contains general principles to guide computer user behaviour.

Question 37

e-Policies are policies and procedures that address information management along with the ethical use of computers and the Internet in the business environment.

Question 38

Information privacy concerns the legal right or general expectation of individuals,groups or institutions to determine for themselves when and to what extent information about them is communicated to others.

Question 39

Which of the below would not be found in a typical acceptable use policy?

A)Not using the service as part of violating any law
B)Not posting commercial messages to groups where the employee has received user consent
C)Not performing any act of repudiation
D)Not attempting to break the security of any computer network

Question 40

Determining what is ethical can sometimes be difficult because certain actions can be justified or condemned depending on how you view the relationship between ___ and _______.

A)legal and confidential
B)legal and ethical
C)legal and technical
D)confidential and open

Question 41

Organisations anticipate,forecast and assess future events using a variety of rational,scientific methods,including which of the following?

A)Historical analysis: historical events are studied to anticipate the outcome of current developments
B)Trend projection: when numerical data are available, a trend can be plotted to display changes through time and into the future
C)Trend analysis: a trend is examined in order to identify its nature, causes, speed of development and potential impacts
D)All of the answers are correct

Question 42

Which of the below is not included as a common stipulation an organisation would follow when creating an employee monitoring policy?

A)Be as specific as possible stating when and what will be monitored
B)Do not state the consequences of violating the policy
C)Always enforce the policy the same for everyone
D)Expressly communicate that the company reserves the right to monitor all employees

Question 43

What should the management plan for a company's various social media platforms need to consider for each platform?

A)Who its target audience is
B)Why followers follow
C)The extent to which one platform will be connected to another
D)All of the answers are correct

Question 44

Businesses using the cloud to store and handle personal information should consider risks relating to security.Which of the following in not usually considered such a risk?

A)The personal information is sensitive
B)Information is stored in a country other than where it was generated
C)The cost of the cloud storage
D)All of the answers are correct

Question 45

Which of the following issues need to be taken into account when considering using a cloud computing solution to store personal information?

A)Is your data protected even in foreign jurisdictions?
B)What kinds of security measures are provided?
C)For how long will the cloud service provider hold the data of your business, and what protocols have been established to back up or destroy your data?
D)All of the answers are correct

Question 46

Many organisations have little idea what type of future they should prepare for in this world of hyperchange.What are some of the top reasons organisations should look to the future and study trends?

A)To generate ideas and identify opportunities
B)To identify early warning signals
C)To balance strategic goals
D)All of the answers are correct

Question 47

Computers are becoming a part of our environment.Mundane commercial and service jobs,environmentally dangerous jobs,standard assembly jobs and even the repair of inaccessible equipment such as space stations are going to be increasingly performed by robots.Which of the following are potential business impacts of technology?

A)The demand for scientists, engineers and technicians is likely to continue to grow
B)The Internet is expected to push prices of most products to the commodity level
C)Automation is likely to continue to decrease the cost of products and services, making it possible to reduce prices while improving profits
D)All of the answers are correct

Question 48

Which of the following is one of the primary reasons for the increase in internet use?

A)Optic-fibre technology
B)Wireless technology
C)Regeneration technology
D)Connectivity technology

Question 49

Business practitioners should consider the security measures of cloud service providers,including which of the following?

A)Encryption levels
B)Data segregation
C)Data destruction
D)All of the answers are correct

Question 50

Which of the following regions is not expected to have large increases in population by 2050?

A)Western Europe
B)Africa
C)Asia
D)Latin America

Question 51

A policy which outlines the corporate guidelines or principles governing employee online communications is called what?

A)Corporate communication policy
B)Corporate principles policy
C)Social media policy
D)Social communication policy

Question 52

Which of the below should be included in a company email privacy policy?

A)Defines who legitimate email users are
B)Explains what happens if the user severs his or her connection with the organisation
C)Informs users that the organisation has no control over email once it is transmitted outside the organisation
D)All of the answers are correct

Question 53

What are some of the potential impacts of rising life expectancies in developed countries?

A)Entry-level and unskilled positions are requiring a growing level of education
B)Knowledge workers are generally higher paid and their proliferation will increase overall prosperity
C)Top managers must be computer literate to retain their jobs and achieve success. If the company is using social media, managers must understand social media and its wider implications
D)All of the answers are correct

Question 54

Which of the following are potential business impacts of large increases in the World's population by 2050?

A)Developed nations are likely to begin to increase immigration limits
B)Global agriculture will be required to supply as much food as has been produced during all of human history to meet human nutritional needs over the next 40 years
C)Developed nations are likely to find that would-be retirees have to remain on the job to stay competitive and continue economic growth
D)All of the answers are correct

Question 55

How must any company using social media as a mechanism to communicate with customers and promote its brand respond if something unpredictable happens?

A)Quickly and appropriately
B)Take legal action immediately
C)Both of the answers are correct
D)Neither of the answers is correct

Question 56

According to the World Future Society,which of the following is not a trend having the potential to change our world,our future and our lives?

A)The pace of technological innovation is increasing
B)The economy and society are dominated by technology
C)People in developed countries are living longer
D)The global economy is becoming more disintegrated

Question 57

What type of internet monitoring technique records information about a customer during a web surfing session such as what websites were visited and how long the visit was,what ads were viewed and what was purchased?

A)Key logger
B)Stealthware
C)Clickstream
D)Web log

Question 58

Key elements for managing social media in an organisation include:

A)Swiftly blocking negative commentators
B)Being consistent across the organisation in the use of social media and the messages being conveyed
C)Deleting negative commentary
D)All of the answers are correct

Question 59

A policy outlining the corporate guidelines or principles governing employee online communications could include:

A)A corporate YouTube policy
B)An employee Facebook usage and brand usage policy
C)Employee blog and personal blog policies
D)All of the answers are correct

Question 60

What sends massive amounts of email to a specific person or system that can cause that user's server to stop functioning?

A)Mail bomb
B)Spam
C)Intellectual spam
D)Junk mail

Question 61

The University of Melbourne was probably the first educational institution in Australia to introduce social media guidelines for use by its staff and students,because the University views social media as an integral way in which it can ___________ its community.

Question 62

The trend to a greater number of working hours is common across the globe.In consequence,this high-pressure environment is increasing the need for any product or service that saves time or simplifies life.What are the potential business impacts of this trend to a greater number of working hours?

A)Companies must take an active role in helping their employees balance their time at work with their family lives and need for leisure
B)The stress-related problems that affect employee morale and health are going to continue to increase
C)As time for shopping continues to evaporate, internet and mail-order marketers are set to have a growing advantage over traditional shops
D)All of the answers are correct

Question 63

In Australia,while the average working week consists of 43 hours,what percentage of the Australian workforce works more than 48 hours a week

A)2%
B)10%
C)20%
D)50%

Question 64

The__________________ _________,a phrase used to describe the interconnectedness of devices,is having a growing impact.

Question 65

____________refers to the principles and standards that guide our behaviour towards other people.

Question 66

There are variations in how organisations expect their employees to use computers but,in any approach,the overriding principle when seeking appropriate computer use should be informed _________.

Question 67

Advances in communication technologies are changing the way we live and work.The potential business impacts of advances in communication technologies include which of the following?

A)Growth in alternative communication options to replace email and mailing lists
B)Greater focus on fraud and how to mitigate it
C)Greater focus and understanding of privacy with respect to our use of social media
D)All of the answers are correct

Question 68

Many countries,especially those in the _________ _________,may view trans-border data flows as a violation of their privacy legislation since,in many cases,data about individuals is being moved out of the country without stringent privacy safeguards.

Question 69

In the latest statistics released by The Australian Bureau of Statistics,what percentage of Australian employees are classified as knowledge workers?

A)5%
B)80%
C)15%
D)40%

Question 70

Companies can protect themselves by implementing a ___________ ___________ ___________ outlining the corporate guidelines or principles governing employee and corporate online communications.

Question 71

Why should companies give considerable thought to managing their social media?

Question 72

An employee monitoring policy is a policy which states explicitly how,when,and where the company monitors its employees.Ideally,what should the employee monitoring policy do?

Question 73

_________ occur when business data flows across international boundaries over the telecommunications networks of global information systems.

Question 74

Complex systems (such as the Australian economy) can be modelled by means of mathematical equations,and different scenarios can be run against the model to carry out 'what if' analysis.What type of scientific methods permit such modelling?

A)Trend projection
B)Computer simulation
C)Trend monitoring
D)Bayesian simulation

Question 75

Explain the ethical issues in the use of information technology.

Question 76

Those organisations that most effectively grasp the deep currents of technological evolution are using their knowledge to protect themselves against which of the following?

A)Bankruptcy
B)Sudden and fatal technological obsolescence
C)Having excessive inventory write-offs arising from obsolescence
D)None of the answers is correct

Question 77

The Internet is one of the primary tools enabling our global economy.As of June 2014,approximately how many Internet users were there across the globe?

A)More than 367 million
B)More than 8 billion
C)More than 2 billion
D)More than 3 billion

Question 78

The ideal goal for organisations is to make decisions that are both ____________ and ____________.

Question 79

New pharmaceuticals and medical technologies are making it possible to prevent and cure diseases that would have been fatal to past generations.This development is one reason that each generation lives longer and remains healthier than the previous generation.Which of the following is not a potential business impact of greater life expectancy?

A)Global demand for products and services for the elderly is set to grow more slowly in the coming decades
B)The cost of health care is set to skyrocket
C)Pharmaceutical companies are going to be pushed for advances in geriatric medicine
D)A growing market for home monitoring systems

Question 80

What is the percentage of companies worldwide that have employees who now are able to work from home saving companies millions of dollars each year?

A)45%
B)80%
C)92%
D)37%