Deck 1: Operations and Supply Chain Management

Question 1

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Answer 1

True
Explanation: Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.

Question 2

The term "value" refers to the relationship between quality and the price paid by the consumer.

Answer 2

True
Explanation: Related to efficiency and effectiveness is the concept of value,which can be metaphorically defined as quality divided by price.

Question 3

Efficiency means doing the right things to create the most value for the company.

Answer 3

False
Explanation: Efficiency means doing something at the lowest possible cost.

Question 4

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Question 5

A process can be effective without being efficient.

Question 6

Planning is where a firm must determine how anticipated demand will be met with available resources.

Question 7

Supply networks cannot be constructed for every product or service.

Question 8

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Question 9

Although planning involves determining how the various supply chain processes (sourcing,making,delivering,and returning)will be met,planning itself is not considered a supply chain process.

Question 10

A worker can be efficient without being effective.

Question 11

Effectiveness means doing the right things to create the most value for the company.

Question 12

"Supply Chain" includes only inbound freight and inventory.

Question 13

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

Question 14

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Question 15

OSCM is a functional field of business with clear line management responsibilities.

Question 16

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Question 17

The supply network as can be thought of as a pipeline through which cash,material and information flows.

Question 18

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Question 19

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Question 20

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Question 21

Services are defined and evaluated as a package of features that affect the five senses.

Question 22

Internet technology has made the sharing of reliable real-time information expensive.

Question 23

Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

Question 24

Core service providers integrate tangible goods into their product.

Question 25

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Question 26

A supply chain manager is an OSCM job while a purchasing manager is not.

Question 27

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Question 28

Use of systems like point-of-sale,radio-frequency identification tags,bar-code scanners,and automatic recognition has made it more difficult to understand what all the information is saying.

Question 29

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Question 30

Returning involves processes for receiving worn-out,defective,and excess products back from customers but does not involve support for customers who have problems with the product.

Question 31

All managers should understand the basic principles that guide the design of transformation processes.

Question 32

Services are intangible processes that cannot be weighed or measured.

Question 33

Capturing information directly from the source through such systems as point-of-sale,radio-frequency identification tags,bar-code scanners,and automatic recognition has had little impact on Operations and Supply Chain Management.

Question 34

A bank branch manager position is not an OSCM-type of job.

Question 35

Automobiles and appliances are classified as "pure goods."

Question 36

Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.

Question 37

In contrast to careers in finance and marketing,careers in OSCM involve hands-on involvement with people and processes.

Question 38

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Question 39

Services are homogeneous.

Question 40

Service innovations can be patented.

Question 41

Lean manufacturing refers to just in time production coupled with total quality control.

Question 42

Science Management and Engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

Question 43

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Question 44

The mathematical results of Business Analytics are used to automate decision-making and eliminate the decision maker.

Question 45

Sustainability is the ability to maintain profits in a system.

Question 46

Business process reengineering,which seeks revolutionary change,is contrasted with total quality management which commonly advocates incremental change.

Question 47

The "triple bottom line" relates to the economic,employee,and environmental impact of a firm's strategy.

Question 48

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Question 49

"Green belt" programs are coordinated public works projects aimed a placing an environmentally friendly zone around major cities.

Question 50

During a recession,efficient firms often have an opportunity to increase market share while maintaining profitability.

Question 51

SSME is an acronym standing for "Service Sector Management Economics."

Question 52

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Question 53

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Question 54

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Question 55

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

Question 56

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called creation theory.

Question 57

The term "electronic commerce" refers to the use of the internet as an essential element of business activity.

Question 58

The central idea of supply chain management is to apply a total system approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer.

Question 59

Operations and supply chain strategy are not important issues to investors who tend to focus on growth,dividends and earnings per share.

Question 60

"Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory and queuing theory to better solve business problems.

Question 61

Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.

Question 62

What is a total systems approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer called? ________________________________

Question 63

Processes that are used to transform resources into products are called ________________.

Question 64

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

A) Inventory turnover
B) Revenue per employee
C) Receivable turnover
D) Earnings per share
E) Asset turnover

Question 65

The ability to maintain balance in a system is referred to as _______________.

Question 66

One reason for studying operations and supply chain management (OSCM)is which of the following?

A) OSCM is essential for understanding organizational behavior
B) Most business graduates do OSCM work regardless of their job title
C) All managers should understand the basic principles that guide the design of transformation processes.
D) OSCM is a required course in all business degree programs
E) OSCM is the most rigorous business discipline

Question 67

Doing something at the lowest possible cost is called: ________________.

Question 68

Which of the following is not a way that operations and supply processes are categorized?

A) Planning
B) Return
C) Delivery
D) Selecting
E) Making

Question 69

One of the "package of features" that make up a service is:

A) Appearance
B) Facilitating goods
C) Packaging
D) Cost
E) Implied use

Question 70

Which of the following are defined as core goods?

A) Chemicals
B) Airlines
C) Data storage systems
D) Hotels
E) None of the above

Question 71

Current issues in OSCM do not include:

A) Coordinating relationships between organizations.
B) Making senior management aware that OSCM can be a competitive weapon.
C) The triple bottom line.
D) Managing customer touch points.
E) Increasing global supply chain employment.

Question 72

Value is the ratio of ___________________________.

Question 73

Which of the following is not a characteristic that distinguishes services from goods?

A) Service jobs are unskilled.
B) A service is intangible.
C) Services are perishable
D) Services are heterogeneous
E) None of the above

Question 74

Which of the following are not listed in the text as jobs in OSCM?

A) Department store manager
B) Project manager
C) Hospital administrator
D) Data Center manager
E) Call center manager

Question 75

A pipeline through which material and information flows is a conception of a _______________________.

Question 76

What are four current issues in operations and supply management that are discussed in the textbook?
1.___________________
2.___________________
3.___________________
4.___________________

Question 77

What are the five categories of supply chain processes?
1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Question 78

The Goods-Services Continuum consists of which set of the following categories?

A) No goods,some goods,even mix,some service,no service
B) Pure goods,core goods,core services,pure services
C) No service,some service,good service,excellent service
D) Self-service,help desk service,face-to-face service,service-with-a-simle
E) None of the above

Question 79

List five OSCM job titles.
1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Question 80

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

A) Dividend payout ratio
B) Current ratio
C) Receivable turnover
D) Earnings per share growth
E) Financial leverage