Question 1

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Accepted Answer

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.

Question 2

The term "value" refers to the relationship between quality and the price paid by the consumer.

Accepted Answer

Related to efficiency and effectiveness is the concept of value,which can be metaphorically defined as quality divided by price.

Question 3

Efficiency means doing the right things to create the most value for the company.

Accepted Answer

Efficiency means doing something at the lowest possible cost.

Question 4

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

Operations refers to manufacturing,service,and health care processes that are used to transform the resources employed by a firm into products desired by customers.

Question 5

A process can be effective without being efficient.

Accepted Answer

Often,maximizing effectiveness and efficiency at the same time creates conflict between the two goals."Being efficient" at the customer service counter at a local store or bank means using the smallest number of clerks possible at the counter.Being effective,though,means minimizing the amount of time customers need to wait in line.

Question 6

Planning is where a firm must determine how anticipated demand will be met with available resources.

Accepted Answer

Planning consists of the processes needed to operate an existing supply chain strategically.Here a firm must determine how anticipated demand will be met with available resources.

Question 7

Supply networks cannot be constructed for every product or service.

Accepted Answer

Networks such as this can be constructed for any product or service.

Question 8

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Accepted Answer

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Question 9

Although planning involves determining how the various supply chain processes (sourcing,making,delivering,and returning)will be met,planning itself is not considered a supply chain process.

Accepted Answer

Operations and supply chain processes can be conveniently categorized…as planning,sourcing,making,delivering,and returning.

Question 10

A worker can be efficient without being effective.

Accepted Answer

Efficiency means doing something at the lowest possible cost.Effectiveness means doing the right things to create the most value.These are different things.

Question 11

Effectiveness means doing the right things to create the most value for the company.

Accepted Answer

Effectiveness means doing the right things to create the most value for the company.

Question 12

"Supply Chain" includes only inbound freight and inventory.

Accepted Answer

Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Question 13

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

Accepted Answer

Operations and supply chain processes can be conveniently categorized…as planning,sourcing,making,delivering,and returning.

Question 14

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Accepted Answer

OSCM is concerned with the management of the entire system that produces a good or delivers a service.

Question 15

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

OSCM is a functional field of business with clear line management responsibilities.

Question 16

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Accepted Answer

A sustainable strategy that meets the needs of shareholders and employees while preserving the environment is critical.

Question 17

The supply network as can be thought of as a pipeline through which cash,material and information flows.

Accepted Answer

Think of the supply network as a pipeline through which material and information flows.

Question 18

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Accepted Answer

Efficiency means doing something at the lowest possible cost.Effectiveness means doing the right things to create the most value.The doctor performed the surgery without error.Because the patient died,no value was created.

Question 19

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Accepted Answer

Supply chain refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Question 20

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Accepted Answer

Central to their thinking was the notion of factory focus and manufacturing trade-offs.Because a factory cannot excel on all performance measures,its management must devise a focused strategy, (to perform)a limited set of tasks extremely well.This requires trade-offs.

Quiz 1: Operations and Supply Chain Management

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

The term "value" refers to the relationship between quality and the price paid by the consumer.

Efficiency means doing the right things to create the most value for the company.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

A process can be effective without being efficient.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Supply networks cannot be constructed for every product or service.

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

Although planning involves determining how the various supply chain processes (sourcing,making,delivering,and returning)will be met,planning itself is not considered a supply chain process.

A worker can be efficient without being effective.

Effectiveness means doing the right things to create the most value for the company.

"Supply Chain" includes only inbound freight and inventory.

The supply chain processes mentioned in the textbook are: planning,sourcing,delivering,and returning.

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

OSCM is a functional field of business with clear line management responsibilities.

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

The supply network as can be thought of as a pipeline through which cash,material and information flows.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Central to the concept of operations strategy are the notions of operations focus and trade-offs.