Deck 11: Decision Making, Communication, and Balance

Question 1

Two-way communication differs from one-way communication in that

A) two-way communication involves a receiver; one-way does not.
B) two-way communication includes feedback; one-way does not.
C) two-way communication involves encoding a message; one-way does not.
D) two-way communication includes noise; one-way does not.

Answer 1

B

Question 2

Nonprogrammed decisions are most likely to be made by _____________-level managers.

A) first-line
B) middle
C) top

Answer 2

C

Question 3

When selecting a food supplier, Jim Jones, the foodservice manager compared the dependability, price, and variety of products offered by three different suppliers. This illustrates which step in the decision-making process?

A) Defining the problem.
B) Evaluating alternatives.
C) Implementing the decision.
D) Evaluating the decision.

Answer 3

B

Question 4

Groupthink

A) occurs when reaching an agreement becomes more important than finding the best decision.
B) is the tendency of groups to accept more risk than individual members would accept.
C) is a structured technique for generating innovative ideas.
D) is the desired goal by managers who use group decision-making techniques.

Question 5

_____________ is the use of eye contact during communication.

A) Chronemics
B) Proxemics
C) Oculesics
D) Olfactics

Question 6

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of

A) a barrier to communication.
B) noise in the communication process.
C) improper encoding of a message.
D) ineffective decoding of a message.

Question 7

The longer the time into the future that a decision is being made for

A) the greater the degree of certainty in the decision.
B) the greater the degree of risk in the decision.
C) the greater the degree of knowledge of the manager about the situation.
D) the greater the degree of programmability of the decision.

Question 8

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a

A) PERT chart.
B) CPM chart.
C) Decision Network Chart.
D) Decision Tree.

Question 9

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the

A) optimistic approach.
B) risk averting approach.
C) pessimistic approach.
D) satisficing approach.

Question 10

The use of the symbols :-) to indicate a sense of happiness is an example of an

A) acronym.
B) emoticon.
C) icon.
D) chromatic.

Question 11

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed

A) queuing theory.
B) game theory.
C) linear programming.
D) PERT charting.

Question 12

The communication between management and union representatives to finalize a collective bargaining agreement is an example of

A) delphi group interaction.
B) negotiation.
C) upward communication.
D) downward communication.

Question 13

The critical path in a PERT diagram is the one that

A) has the most activities on it.
B) takes the longest amount of time.
C) is the most likely to occur.
D) has activities that can be delayed and not impact the completion date of the project.

Question 14

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed

A) assimilation.
B) integration.
C) separation.
D) deculturation.

Question 15

When a manager makes a "satisficing" decision they have made

A) the optimal decision.
B) an acceptable but not optimal decision.
C) an unacceptable and inappropriate decision.

Question 16

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

A) limiting discussion of ideas to negotiation sessions only.
B) identifying clearly the costs of change to the proposed state
C) finding ways to help participants save face.
D) presenting ideas in very direct yet succinct ways.
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Question 17

When managers make a decision under conditions of uncertainty, they

A) have adequate information to assure results.
B) are faced with the possibility that several outcomes may occur.
C) often use probability techniques to evaluate alternatives.
D) have to use their experience, judgment, and intuition to narrow the range of choices.

Question 18

One technique to improve communication would be to use

A) one-way communication.
B) only one channel of communication.
C) limited repetition.
D) face-to-face communication.

Question 19

Group decision making is more likely to be used for

A) programmed decisions.
B) decisions with a higher degree of certainty.
C) nonprogrammed decisions.
D) decisions with minimal risk.

Question 20

Deciding where to open a new restaurant would be considered a(n) _____________ type of decision.

A) programmed
B) input
C) transformation
D) nonprogrammed

Question 21

The use of body movements such as facial expressions, gestures, and posture in the communication process is often termed __________.

Question 22

Nonprogrammed decisions are those reached by following established policies and procedures.

Question 23

_____________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Question 24

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

A) Assume similarities until differences are proven
B) Emphasize interpretation rather than description
C) Practice sympathy
D) Treat your interpretation as a working hypothesis

Question 25

Management science techniques, such as linear programming, work best under conditions of risk.

Question 26

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Question 27

____________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

Question 28

Programmed decisions are those reached by following established policies and procedures.

Question 29

Decision making is the selection of a course of action from a variety of alternatives.

Question 30

What type of group decision making is used to develop consensus among a group of experts?

Question 31

All communication includes three primary elements: sender, message, and receiver.

Question 32

The use of eye contact during communication is termed oculesics.

Question 33

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.