Deck 1: Business and Professional Excellence in the Workplace

Question 1

How does conspicuousness cause communication apprehension?

A) by creating anxiety about being in the spotlight
B) by creating anxiety about others' evaluations
C) by creating anxiety about a formal environment
D) by creating anxiety about doing something new

Answer 1

A

Question 2

Those who possess effective communication skills have a trait known as communication bravado.

Answer 2

False

Question 3

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

A) a feedback loop
B) truancy
C) internal noise
D) fatigue

Answer 3

C

Question 4

Kim teaches English classes and thinks she is very clear with assignment instructions. However, every student in her class is confused about the instructions throughout the semester. Kim's behavior is known as ________.

A) misinformation
B) communication inefficiency
C) communication bravado
D) miscommunication

Question 5

The second step in the KEYS process is to educate yourself on the communication interaction.

Question 6

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

A) trait
B) novelty
C) subordinate
D) formal

Question 7

Travis is nervous about his upcoming speech because the other students will be grading his speech instead of the professor. This is an example of _________ communication apprehension.

A) peer evaluation
B) formality
C) dissimilarity
D) subordinate status

Question 8

Senders _______ messages, while receivers of messages are left to _______ them.

A) encode/decode
B) decode/encode
C) encrypt/decrypt
D) decrypt/encrypt

Question 9

Professional excellence means being recognized for your skills as a communicator and serving as a role model to others.

Question 10

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

A) lack of attention
B) novelty
C) formality
D) conspicuousness

Question 11

Ethics is the discussion, determination, and deliberation processes that attempt to decide ________.

A) what is right or wrong
B) what others should do or not do
C) what is considered appropriate in our individual, communal, and professional lives
D) all of the above

Question 12

What is the role of the telephone during a conference call?

A) medium
B) channel
C) source
D) context

Question 13

Moral principles or rules that determine ethical behaviors are known as ________.

A) codes of honor
B) values
C) beliefs
D) impressions
True/False

Question 14

KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills stands for _____________.

A) know yourself, evaluate the professional context, your communication interaction, step back and reflect
B) kinesics, extemporaneous, your nonverbal and verbal, strengths and weaknesses
C) know your communication, evaluate the reaction, your communication competencies, success strategies
D) keys to communication skills, exemplify and enhance, your own and the communication of others, signs and symbols

Question 15

The location, time, and occasion where communication occurs is referred to as ____________.

A) context
B) setting
C) environment
D) background

Question 16

Shyness describes what type of communication apprehension?

A) trait
B) group
C) introverted
D) evaluative

Question 17

At Robin's new company, Robin is asked to sign an agreement that pledges that he will follow safety guidelines, promote teamwork within his team, and do his job with integrity. What values does this document support?

A) team values
B) group values
C) organizational values
D) institutional values

Question 18

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

A) conflict of interests
B) ethical dilemma
C) teamwork dilemma
D) coworker dilemma

Question 19

A cell phone ringing in the middle of class is an example of ________.

A) external noise
B) a distraction
C) a noise channel
D) nonverbal communication

Question 20

Which of these is a skill desired by employers?

A) problem-solving skills
B) writing skills
C) communication skills
D) all of the above

Question 21

Describe the communication process using key terms and concepts from the chapter.

Question 22

Decoding messages involves the receiver of a message responding to the sender.

Question 23

The fear of public speaking is known as trait communication apprehension.

Question 24

Define and describe three types of communication apprehension.