Question 1

How does conspicuousness cause communication apprehension?

Accepted Answer

A

Question 2

Those who possess effective communication skills have a trait known as communication bravado.

Accepted Answer

There is no such term as "communication bravado". Effective communication skills are important, but they do not necessarily indicate a sense of bravado.

Question 3

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

Accepted Answer

Internal noise refers to distractions, biases, and other mental barriers that can prevent effective communication. Holding a meeting late on Friday when people may be tired, distracted, or mentally checked out can create internal noise that interferes with the message.

Question 4

Kim teaches English classes and thinks she is very clear with assignment instructions. However, every student in her class is confused about the instructions throughout the semester. Kim's behavior is known as ________.

Accepted Answer

The answer of Kim teaches English classes and thinks she...

Question 5

The second step in the KEYS process is to educate yourself on the communication interaction.

Accepted Answer

The answer of The second step in the KEYS process...

Question 6

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

Accepted Answer

Novely communication apprehension arises when an individual is facing a new and unexpected communication situation. In this case, Ben is not used to giving impromptu briefings, and this unexpected situation is likely to cause him anxiety and nervousness.

Question 7

Travis is nervous about his upcoming speech because the other students will be grading his speech instead of the professor. This is an example of _________ communication apprehension.

Accepted Answer

Peer evaluation is the anxiety or apprehension that arises from knowing that peers rather than a teacher or instructor will be judging your performance.

Question 8

Senders _______ messages, while receivers of messages are left to _______ them.

Accepted Answer

Senders encode messages by converting their thoughts or ideas into words, symbols or gestures. Receivers then decode these messages, which involves interpreting or making sense of the message based on their own experiences, knowledge and context. Therefore, the correct choice is A, where senders encode messages and receivers decode them.

Question 9

Professional excellence means being recognized for your skills as a communicator and serving as a role model to others.

Accepted Answer

Professional excellence involves not only having strong communication skills but also demonstrating those skills consistently and setting an example for others in your field.

Question 10

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

Accepted Answer

Lisa is feeling apprehension related to the lack of attention she is receiving from her audience, which is a common form of communication apprehension.

Question 11

Ethics is the discussion, determination, and deliberation processes that attempt to decide ________.

Accepted Answer

Ethics involves discussing, determining, and deliberating what is right or wrong, what others should do or not do, and what is considered appropriate in our individual, communal, and professional lives. Therefore, the best choice is option D, all of the above.

Question 12

What is the role of the telephone during a conference call?

Accepted Answer

The telephone acts as the channel in a conference call, as it is the means through which the message is transmitted from the sender to the receiver.

Question 13

Moral principles or rules that determine ethical behaviors are known as ________.

Accepted Answer

Values are moral principles or rules that guide ethical behaviors.

Question 14

KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills stands for _____________.

Accepted Answer

KEYS stands for "know yourself, evaluate the professional context, your communication interaction, step back and reflect." Option A is the only choice that accurately reflects the meaning of each letter in KEYS.

Question 15

The location, time, and occasion where communication occurs is referred to as ____________.

Accepted Answer

Context refers to the circumstances surrounding communication, including the setting, environment, and background factors.

Question 16

Shyness describes what type of communication apprehension?

Accepted Answer

Shyness is a trait-based communication apprehension, meaning it is a characteristic or disposition of an individual, rather than a situational or contextual form of communication apprehension.

Question 17

At Robin's new company, Robin is asked to sign an agreement that pledges that he will follow safety guidelines, promote teamwork within his team, and do his job with integrity. What values does this document support?

Accepted Answer

The document supports organizational values, as it outlines expectations for behavior that align with the values and goals of the company as a whole. The other choices, team values and group values, are more specific to smaller groups within the company. Institutional values is not a relevant term in this context.

Question 18

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

Accepted Answer

Jennifer is facing an ethical dilemma because she has to choose between doing what is right and reporting Ryan's plagiarism, or keeping quiet and potentially letting an unfair promotion stand. She has conflicting values and ethical principles that make this decision difficult.

Question 19

A cell phone ringing in the middle of class is an example of ________.

Accepted Answer

The answer of A cell phone ringing in the middle...

Question 20

Which of these is a skill desired by employers?

Accepted Answer

All of these skills are highly desired by employers. Problem-solving skills demonstrate critical thinking abilities, writing skills display strong communication abilities in written form, and communication skills themselves are essential for successful interactions with others in the workplace.

Quiz 1: Business and Professional Excellence in the Workplace