Question 1

Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________.

Accepted Answer

A

Question 2

What type of people should you use for letters of recommendation?

Accepted Answer

Each type of person can offer a different perspective on your abilities and character. Teachers can attest to your academic skills and work ethic, previous employers can speak to your job performance and work ethic, and business professionals can offer insight into your skills and potential as a future professional. Having a mix of all three can make for a well-rounded and effective letter of recommendation.

Question 3

How far in advance should letters of recommendation be requested?

Accepted Answer

It is recommended that letters of recommendation be requested at least 2 weeks in advance to give the recommender enough time to write a thoughtful and thorough letter. Requesting a letter too close to the deadline may cause unnecessary stress for both the recommender and the requester.

Question 4

Message clarity within written communication begins with __________.

Accepted Answer

Organization is the foundation for message clarity in written communication. It ensures that the content is structured in a logical manner, making it easier for the reader to follow the message. Purpose, proofreading, and outlining are also important, but they build on the foundation of organization.

Question 5

Which of the following should not be included on a business letter with price quote?

Accepted Answer

The deadline for payment is not typically included in the initial price quote, as it is more relevant to the terms of payment discussed after the quote is accepted. A, B, and D are all important to include in a price quote, as they provide clarity and transparency for the customer about the work to be done and the associated costs.

Question 6

What is the purpose of a business letter for employee downsizing?

Accepted Answer

The answer of What is the purpose of a business...

Question 7

It is important to strive for written communication and professional excellence when using e-mail because _____________.

Accepted Answer

All of the options listed are true and provide reasons why it is important to strive for written communication and professional excellence when using e-mail.

Question 8

An employee's positive performance should be documented in a(n) __________.

Accepted Answer

Employee reviews are a formal way to document an employee's performance, including their positive contributions and accomplishments. Internal memos, business letters, and thank-you letters may also acknowledge positive performance, but they are not typically used for formal documentation purposes.

Question 9

Which of the following would likely be included in an external communication plan?

Accepted Answer

An external communication plan typically includes strategies for communicating with media and the public, which would involve a proactive media strategy. Employee orientation and meeting agendas would be part of internal communication plans, while company updates could be both internal and external.

Question 10

The most professional thank-you letters are ______________.

Accepted Answer

The answer of The most professional thank-you letters are ______________.
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Question 11

Proactive media writing is a form of written communication similar to a press release that emphasizes an organization's commitment to ___________.

Accepted Answer

Proactive media writing is typically used to communicate an organization's commitment to safety and compliance, as well as other positive initiatives such as community involvement or innovation.

Question 12

Press releases are used to ___________.

Accepted Answer

Press releases are typically used to make announcements to the media, such as a new product or service, a company milestone, or a major event. They are not typically used for apologizing, announcing job openings, or assuring compliance.

Question 13

"Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________.

Accepted Answer

The statement uses specific language by providing the exact information regarding Dr. Black's teacher evaluation scores, indicating that they ranked in the top 2% of the entire University results.

Question 14

Ted is writing a business request for his boss and is worrying about whether he should send his message by hard copy or e-mail. Also, Ted is not sure when to send his request. Ted is worrying about the _________ of his message.

Accepted Answer

Ted's concern about whether to send his message by hard copy or email pertains to the delivery of his message.

Question 15

Which of the following is not part of the components of a writing startup sheet?

Accepted Answer

Proofreading is not one of the components of a writing startup sheet. The purpose, audience, and delivery are important factors to consider when starting a writing project. Proofreading is a separate aspect of the writing process and should be done after the content has been developed.

Question 16

Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________.

Accepted Answer

Plagiarism involves taking someone else's work or ideas and passing them off as one's own, which is what Dan did by borrowing heavily from a coworker's business proposal without giving proper credit.

Question 17

Luke tells his team that they need to be more productive. Which is the best statement Luke could make to clarify that request?

Accepted Answer

Option A provides a specific and measurable goal for the team to work towards, whereas the other options use vague or threatening language that may not motivate the team to increase their productivity.

Question 18

Cover letters should be written in the form of a ___________.

Accepted Answer

Cover letters should always be written in the form of a business letter. This includes a proper heading with the date, recipient's name and address, a salutation, body paragraphs, and a closing with signature. A business memo is not appropriate as it is typically used for internal communication within a company. A personal letter may come across as too casual and may not convey the professionalism expected in a job application. A business report is too lengthy and detailed for a cover letter.

Question 19

Memos should be sent ____________.

Accepted Answer

Memos should be reserved for critical information that needs to be distributed quickly and efficiently to a specific group of people within the company. They should not be used as a means of reprimanding employees, and sending them too frequently can cause them to lose their effectiveness.

Question 20

Which of the following is a type of quantitative data?

Accepted Answer

Survey results are a type of quantitative data as they involve collecting numerical data that can be analyzed using statistical methods. Interview transcripts, open-ended comments, and phrases are all examples of qualitative data, which involve collecting non-numerical information such as opinions, experiences, and observations.

Quiz 9: Writing With Professional Excellence