Deck 12: Network Management

Question 1

Desktop Management software requires managers to install software such as antivirus updates or application updates on client computers manually.

Answer 1

False

Question 2

Management reports can be helpful in determining network availability statistics.

Answer 2

True

Question 3

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Answer 3

True

Question 4

User profiles should enable the network manager to identify the access rights to particular files and directories) for each user.

Question 5

Due to changing communication technologies, most companies have combined voice and data communications functions.

Question 6

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

Question 7

One common configuration activity is updating the software on the client computers in the network.

Question 8

One of the least common configuration activities for a network manager is adding and deleting user accounts.

Question 9

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Question 10

To ensure that critical problems get priority over less important ones, problem prioritizing is needed in a network.

Question 11

Performance management means ensuring the network is operating as efficiently as possible.

Question 12

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Question 13

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Question 14

Network management software is used by most large organization to monitor and control their networks.

Question 15

Mean Time Between Failures is a statistic that is used to track device reliability.

Question 16

Trouble tickets are reports produced by a software package that records fault information.

Question 17

Network management is the process of operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

Question 18

If managers do not pay enough attention to planning and organizing the network, they are going to end up being proactive vs.reactive in solving network problems.

Question 19

Failure control requires developing a decentralized control philosophy for problem reporting.

Question 20

The term "firefighting" is used to describe a situation where network managers spend all of their time dealing with breakdowns and immediate problems and do not have time to plan and organize properly.

Question 21

____________ refers to keeping track of the operation of network circuits to make sure they are working properly.

A)Network monitoring
B)Fault tolerance
C)Fault management
D)Firefighting
E)Downtime

Question 22

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

A)voice-activated
B)bursty
C)faulty
D)dumb
E)intelligent

Question 23

Ideally, when users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

Question 24

_______ are network devices that record data on the messages they process as well as performing their "normal" message processing functions.

A)Faulty
B)Bursty
C)Trouble tickets
D)Voice-activated
E)Managed devices

Question 25

Desktop management:

A)increases the cost of configuration management over the long term
B)requires managers to install software and application updates manually on client computers
C)automatically produces documentation of software installed on each client computer
D)can not maintain documentation of software installed on each client computer
E)decreases costs in the short term

Question 26

Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?

A)stats on multiplexers
B)stats on modems
C)stats on circuits in the network
D)stats on user response times
E)stats on malfunctioning devices

Question 27

Network management software is designed primarily to provide automated support for at least some of the network management functions.

Question 28

___________ ensures that the network is operating as efficiently as possible.

A)Firefighting
B)Fault tolerance
C)Fault management
D)Performance management
E)Troubleshooting

Question 29

____________ is also called automatic software distribution.

A)Electronic Data Interchange
B)Software architecture
C)Desktop management
D)Automatic configuration management
E)Email Software Uploading

Question 30

A __________ is an organizational department that is responsible for monitoring and fixing overall network problems.

A)mission critical area
B)fault tolerance department
C)network operations center
D)mullion delimiter agency
E)Web surfing guru headquarters

Question 31

__________ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software.

A)Fault management
B)Fault tolerance
C)Firefighting
D)Performance management
E)Troubleshooting

Question 32

Which of the following is not considered a key management task for running a network?

A)knowledge of frame relay
B)planning
C)organizing activities
D)directing activities
E)controlling activities

Question 33

Documentation for network and application software:

A)usually does not include information about the network operating system
B)usually does not include information about any special purpose network software
C)includes information about which data files each user can access
D)is not generally needed since networks are comprised of hardware only
E)is important for monitoring adherence to software license rules

Question 34

____________ are reports produced by numerous network software packages for recording fault information.

A)Wish list documentation
B)Trouble tickets
C)Smart hub lists
D)Bursty router printouts
E)Roger systems checks

Question 35

_____________ are used by many large and small organizations to monitor and control their networks today.

A)Network management software packages
B)Firefighter packages
C)Fault creating packages
D)Fault toleraters
E)NICs

Question 36

Which of the following is typically not a part of configuration documentation?

A)hardware documentation
B)sales brochures for new hardware products being considered by the organization
C)user profiles
D)network software documentation
E)software documentation

Question 37

Which of the following is not a basic function of a network manager?

A)Web surfing to shop on eBay
B)cost management
C)performance and fault management
D)configuration management
E)end user support

Question 38

To help reduce firefighting in network management, a network manager should spend time on ____________ to prevent problems.

A)planning and organizing the network and networking staff
B)LAN manual
C)fault log
D)trouble ticket
E)troubleshooting log

Question 39

___________ refers to managing and documenting the network's hardware and software configuration.

A)Visioning
B)Troubleshooting
C)Firefighting
D)Configuration management
E)Implementation

Question 40

___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.

A)Panicking
B)Multiplexing
C)Multitasking
D)Firefighting
E)Fireflying

Question 41

_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.

A)MTBF
B)Availability
C)MTTRespond
D)MTTDiagnose
E)MTTRate

Question 42

Which of the following is not an important step in reducing network costs?

A)moving to fat client architectures
B)automating as much of the network management process as possible
C)developing standards for computers on the network
D)reducing the time spent manually installing new software
E)centralizing help desks

Question 43

___________ allows the network manager to determine who is responsible for correcting any outstanding problems.

A)Load balancing
B)MTBF
C)Availability
D)Reliability
E)Problem tracking

Question 44

A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs such as "wasted" time is referred to as

A)total cost of ownership
B)network cost of ownership
C)transactions costs
D)ownership privileges
E)total direct costs

Question 45

_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.

A)MTTDiagnose
B)MTTRespond
C)MTTRepair
D)MTTFix
E)MTBF

Question 46

________ is a measure of how much it costs per year to keep one computer operating.

A)Web gardening
B)Software installation cost
C)Hardware upgrade cost
D)Total cost of ownership
E)Support staff cost

Question 47

_____________ is the percentage of time the network is usable by users.

A)Retransmission rate
B)Availability
C)MTTDiagnose
D)Downtime
E)MTBF

Question 48

___________ provides information about configuration management of client computers on a network.

A)Circuit management software
B)Device management software
C)System management software
D)Application management software
E)Desktop management software

Question 49

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

A)MTTDiagnose
B)MTTRespond
C)MTBF
D)MTTFix
E)MTTRate

Question 50

__________ policies attempt to allocate costs associated with a WAN or a mainframe to specific users.

A)Charge-back
B)Web spinning
C)Internet access fees
D)Support staff billing
E)ESD

Question 51

_____ a special type of Internet service that works in the opposite direction.

A)Akamai
B)
C)
D)
E)

Question 52

Which of the following is not a main function within end user support?

A)resolving network faults
B)training
C)resolving user problems
D)spin control
E)none of these answers are appropriate

Question 53

In-class training for end users should focus on

A)security exclusively
B)all network topics
C)20% of the network functions that the user will use 80% of the time
D)proper data entry
E)the half of the applications that this particular uses most of the time

Question 54

The basic idea behind _______ is to store other people's Web data closer to your users.

A)managing networks
B)content caching
C)cost management
D)load balancing
E)traffic shaping

Question 55

Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.

A)10% and 15%
B)20% and 30%
C)50% and 55%
D)75% and 85%
E)95% and 99%

Question 56

_____________ helps ensure that critical problems get priority over less important ones.

A)Protocol analyzing
B)Problem prioritizing
C)Uptime
D)Availability
E)Reliability

Question 57

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

A)use of the CD-ROM as a cup holder
B)failed hardware device
C)lack of user knowledge
D)incompatibility between user software and network hardware and software
E)none of the above is an appropriate answer

Question 58

An) _____________ is a simple tool that can help identify computers/devices or communication circuits that have higher-than-average error or usage rates.

A)Quality control chart
B)Quality of service
C)Service leveling chart
D)Desktop management
E)Alarm cloud

Question 59

___________ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.

A)Service level agreements
B)Trouble tickets
C)Smart hub lists
D)Bursty router printouts
E)Wish list documentation

Question 60

When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.

A)firefought
B)spun
C)escalated
D)burst
E)delimited

Question 61

What can be done to improve network performance?

Question 62

Compare total cost of ownership and network cost of ownership.

Question 63

What are some differences between LAN and WAN management?

Question 64

List and describe 5 steps a network manager might use to reduce costs.

Question 65

Describe "total cost of ownership."

Question 66

What do network managers do, and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?

Question 67

Why is desktop management important?

Question 68

Describe why a shift has occurred towards LANs and the Internet.

Question 69

Problems with user equipment as distinct from network equipment) usually stem from three major sources.Describe each of these problems.

Question 70

Why is user training so important?

Question 71

What can be done to manage the network traffic better?

Question 72

Describe the process of managing network performance and fault management, including network monitoring, failure control, and problem resolution.

Question 73

In some cases, one failure generates several dozen problem reports, which makes it difficult to pinpoint the true source of the problem quickly.This is referred to as an)

A)Monday
B)service failure
C)alarm storm
D)catastrophic issue
E)server farm