Question 1

Desktop Management software requires managers to install software such as antivirus updates or application updates on client computers manually.

Accepted Answer

Desktop Management software automates the process of installing updates and software on client computers, eliminating the need for manual installation by managers.

Question 2

Management reports can be helpful in determining network availability statistics.

Accepted Answer

Management reports can provide information on network availability, such as uptime percentages and outage events, which can be helpful in assessing the overall health and performance of a network.

Question 3

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Accepted Answer

This is a common approach to configuration documentation in many organizations, where network diagrams are used to represent the layout and connections of LANs, BNs, and WANs. However, it is not the only form of configuration documentation and other methods may be used as well.

Question 4

User profiles should enable the network manager to identify the access rights to particular files and directories) for each user.

Accepted Answer

User profiles contain information about individual users, including their access rights to specific files and directories within the network. This enables the network manager to control access and ensure the security of the network.

Question 5

Due to changing communication technologies, most companies have combined voice and data communications functions.

Accepted Answer

With the advancement of technology, most companies have integrated voice and data communications to enhance efficiency and reduce costs.

Question 6

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

Accepted Answer

Quality control charts, specifically statistical process control charts, can be utilized to monitor various network metrics such as network downtime, packet loss rates, and network latency. By monitoring these metrics over time, network managers can identify trends and patterns and take corrective actions accordingly.

Question 7

One common configuration activity is updating the software on the client computers in the network.

Accepted Answer

Updating software on client computers is a common configuration activity in a network, as it ensures that all computers are running the latest version of software with the latest security patches and features.

Question 8

One of the least common configuration activities for a network manager is adding and deleting user accounts.

Accepted Answer

Adding and deleting user accounts is a routine and common configuration activity for a network manager. It involves managing the access and privileges of individual users to network resources, as well as ensuring the security of the network by removing accounts of former employees or users who no longer require access.

Question 9

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Accepted Answer

Problem statistics are helpful in determining whether vendors are meeting contractual maintenance commitments as they provide quantitative data on issues such as response times, resolution times, and the frequency and types of problems encountered, which can be compared against the service level agreements (SLAs) outlined in the contracts.

Question 10

To ensure that critical problems get priority over less important ones, problem prioritizing is needed in a network.

Accepted Answer

Problem prioritizing helps in identifying critical issues and assigning them higher priority for immediate resolution, while less important ones are addressed later.

Question 11

Performance management means ensuring the network is operating as efficiently as possible.

Accepted Answer

Performance management is the process of monitoring, analyzing, and optimizing the performance of a network or system to ensure that it operates efficiently and effectively.

Question 12

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Accepted Answer

Service level agreements (SLAs) are contracts that specify the level of service a customer should expect from a service provider. SLAs in the context of common carriers or Internet service providers typically include details regarding performance metrics such as uptime, response times, and other relevant factors. It also specifies the conditions in which the provider would be considered to be in breach of the SLA, allowing the customer to seek remedies or compensation as defined in the agreement.

Question 13

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Accepted Answer

Documenting which software packages are installed on each client can provide valuable information for negotiating site licenses and can also help with inventory management and compliance tracking.

Question 14

Network management software is used by most large organization to monitor and control their networks.

Accepted Answer

Network management software is indeed used by most large organizations to monitor and control their networks.

Question 15

Mean Time Between Failures is a statistic that is used to track device reliability.

Accepted Answer

Mean Time Between Failures (MTBF) is a common reliability statistic used to measure the average time a device or system functions properly before experiencing a failure.

Question 16

Trouble tickets are reports produced by a software package that records fault information.

Accepted Answer

Trouble tickets are reports that record fault information and are usually produced by a software package used in IT support or customer service.

Question 17

Network management is the process of operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

Accepted Answer

Network management involves actively managing and maintaining the performance, security, and functionality of a network.

Question 18

If managers do not pay enough attention to planning and organizing the network, they are going to end up being proactive vs.reactive in solving network problems.

Accepted Answer

Not paying enough attention to planning and organizing the network would result in managers being reactive rather than proactive in solving network problems, as they would be responding to issues as they arise instead of preventing them.

Question 19

Failure control requires developing a decentralized control philosophy for problem reporting.

Accepted Answer

The answer of Failure control requires developing a decentralized control...

Question 20

The term "firefighting" is used to describe a situation where network managers spend all of their time dealing with breakdowns and immediate problems and do not have time to plan and organize properly.

Accepted Answer

This statement defines the common concept of firefighting in network management, where all the focus is on fixing immediate issues, and there is no time given to proper planning and organization.

Quiz 12: Network Management