Deck 1: Managers and Management

Question 1

The transformation process of the organisational operations system is responsible for turning inputs into goods and services.

Answer 1

True

Question 2

The work of a manager ________.

A)is strictly limited to overseeing and monitoring the work of others
B)involves only high-level tasks that require a sophisticated skill set
C)may involve performing tasks that are not related to overseeing others
D)does not involve interaction with non-managerial employees

Answer 2

C

Question 3

One of the common characteristics of all organisations is ________ that defines rules,regulations and values of the organisation.

A)an explicit goal
B)a set of written bylaws
C)a stated purpose
D)a structure

Answer 3

D

Question 4

Which of the following did Taylor NOT find 'appalling' in his study of workers in steel companies?

A)Workers would only attempt to perform a job if they were shown to have aptitude for it.
B)Workers employed different techniques for the same job.
C)Work standards were few,if any.
D)Worker output was only about one-third of what was possible.

Question 5

Which of the following levels of management is associated with positions such as executive vice president,chief operating officer,chief executive officer and chairperson of the board?

A)Top managers.
B)First-line managers.
C)Middle managers.
D)Team leaders.

Question 6

Middle managers are those individuals responsible for directing the day-to-day activities of non-managerial employees.

Question 7

A major contribution that Taylor made to the study of management was to ________.

A)identify the three best ways to get a job done
B)identify the one best way to get a job done
C)measure efficiency on a four-star scale
D)measure inefficiency on a four-star scale

Question 8

Part of what defines an organisation is its purpose.

Question 9

All organisations have ________ which define(s)the organisation's purpose and reason for existing.

A)structure
B)rules
C)limits
D)goals

Question 10

Provide a short description of managers and non-managerial employees.

Question 11

In order to be considered a manager,an individual must direct or oversee the work of others.

Question 12

The 'creator' of scientific management was ________.

A)Henry Mintzberg
B)Robert L.Katz
C)Henri Fayol
D)Frederick Winslow Taylor

Question 13

An organisation is ________.

A)any collection of people who perform similar tasks
B)a group of individuals focused on profit-making for their shareholders
C)the physical location where people work
D)a deliberate arrangement of people to accomplish some specific purpose

Question 14

What kind of a manager is Don likely to be?

A)First-line manager.
B)Low-level middle manager.
C)Department head.
D)CEO of a major corporation.

Question 15

A manager does not work directly on tasks for the organisation.

Question 16

Which of the following is NOT part of an organisation's operations system?

A)Strategy.
B)Materials.
C)Technology.
D)Information.

Question 17

Which of the following types of managers is responsible for making organisation-wide decisions and establishing the plans and goals that affect the entire organisation?

A)Project leader.
B)Team supervisors.
C)Department head.
D)Top manager.

Question 18

Taylor began to develop his theory of ________ as a result of viewing workers in steel companies.

A)management skills
B)the functions of management
C)ethics-based management
D)scientific management

Question 19

A political party is an example of an organisation because it is comprised of people who ________.

A)share the same goals but different values
B)share goals and function within a common structure
C)function under a different set of rules and regulations
D)share the same values,traditions and customs

Question 20

All levels of management between non-managerial employees and the top management of the organisation are termed ________.

A)middle managers
B)supervisors
C)team leaders
D)first-line managers

Question 21

Which of the following might be an example of increased effectiveness in vehicle production?

A)Cutting the amount of labour required to make the product.
B)Cutting the price of the product.
C)Increasing sales of the product.
D)Increasing advertising for the product.

Question 22

Brenda's high project completion rate indicates that she is ________.

A)an effective manager
B)an efficient manager
C)a good resource allocator
D)a good spokesperson

Question 23

Another term for effectiveness is ________.

A)doing the right things
B)doing things when necessary
C)doing things intelligently
D)doing things right

Question 24

Another term for efficiency is ________.

A)doing things at the right time
B)doing the right things
C)doing things right
D)making sure things get done

Question 25

Effectiveness refers to the attainment of the organisation's goals.

Question 26

A finance manager who reads the Financial Review on a regular basis would be performing which role?

A)Disseminator.
B)Leader.
C)Monitor.
D)Liaison.

Question 27

If Brenda accomplished her projects on time with high-quality results,but she took more time than other managers in the process,you could say that as a manager she was ________.

A)a leader,but not a top manager
B)effective,but not efficient
C)efficient,but not effective
D)project-oriented,but not effective

Question 28

In a short essay,explain through examples how a process can be: (a)efficient but not effective,and (b)effective but not efficient.

Question 29

A candy manufacturer would increase both efficiency and effectiveness by making ________.

A)the same candy at the same cost
B)better candy at a lower cost
C)the same candy at a lower cost
D)better candy at the same cost

Question 30

Provide a short description of top managers and their primary tasks.

Question 31

Good management strives for ________.

A)high efficiency and high effectiveness
B)low efficiency and high effectiveness
C)moderate efficiency and moderate effectiveness
D)high efficiency and low effectiveness

Question 32

When Joe tells the employees that he is sure they can fulfil the schedule because they are the ones 'who get going when the going is tough',he is performing which of the management processes?

A)Leading.
B)Controlling.
C)Planning.
D)Organising.

Question 33

When Joe checks the amount of output units that the team has completed and the number of units that have been rejected,he is performing which of the management processes?

A)Planning.
B)Leading.
C)Controlling.
D)Organising.

Question 34

________ means doing those work tasks that help the organisation reach its goal,whereas ________ is concerned with the means of getting things done.

A)Vision;planning
B)Efficiency;mission
C)Effectiveness;efficiency
D)Efficiency;effectiveness

Question 35

The managerial role that changes the LEAST between middle and top managers is ________.

A)leading
B)organising
C)planning
D)controlling

Question 36

In a short essay,discuss the difference between efficiency and effectiveness.

Question 37

Managers who are effective at meeting organisational goals always act efficiently.

Question 38

Effectiveness is synonymous with ________.

A)goal attainment
B)smart management
C)cost minimisation
D)efficiency

Question 39

Effectiveness refers to the relationship between inputs and outputs.

Question 40

A goal of efficiency is to minimise output costs while maximising input costs.

Question 41

Which of the following managerial skills emphasises the importance of specialised knowledge or expertise?

A)Interpersonal skills.
B)Technical skills.
C)Political skills.
D)Conceptual skills.

Question 42

When Don meets with Phil to discuss Phil's output decline,in which management role will Don be operating?

A)Spokesperson.
B)Figurehead.
C)Monitor.
D)Disseminator.

Question 43

Brad has recently been promoted to a managerial position in his company.Brad believes that to get 'ahead' he must compete with others for resources.Brad is keen on networking with the right people and influencing them.Which of the following skills is Brad using?

A)Technical.
B)Political.
C)Interpersonal.
D)Conceptual.

Question 44

When Michelle spends time searching for new technologies for the station,she is performing which management role?

A)Spokesperson.
B)Disturbance handler.
C)Entrepreneur.
D)Leader.

Question 45

How many management functions were originally proposed by Henri Fayol?

A)Ten: three interpersonal,three informational,four decisional.
B)Five: plan,organise,command,coordinate,control.
C)Four: plan,organise,lead,control.
D)Three: plan,organise,lead.

Question 46

Understanding building codes would be considered a(n)________ skill for a building contractor.

A)interpersonal
B)political
C)technical
D)conceptual

Question 47

Organising includes ________.

A)resolving conflicts
B)determining who does what tasks
C)motivating organisational members
D)defining organisational goals

Question 48

________ are the skills managers use to analyse and diagnose complex situations.

A)Conceptual skills
B)Interpersonal skills
C)Political skills
D)Technical skills

Question 49

When Michelle meets with the department managers to brief them on the concerns of the city officials,which management role is she performing?

A)Negotiator.
B)Disturbance handler.
C)Liaison.
D)Disseminator.

Question 50

When Don reviews the equipment malfunction,what management role will he play in deciding whether to bring in extra people?

A)Monitor.
B)Disseminator.
C)Disturbance handler.
D)Resource allocator.

Question 51

Which event is most appropriate for exercising political skills?

A)A job interview.
B)A formal information session about a new company product release.
C)A corporate fun day for employees and management.
D)A legal consultation with the company patent lawyer.

Question 52

Why might a manager for a non-profit organisation seem as concerned with her organisation's financial well-being as a for-profit manager?

A)Many not-for-profit organisations have tight budgets and must be very efficient.
B)Non-profit organisations have an obligation to turn a profit.
C)Non-profit managers try to give the illusion that they care about the 'bottom line'.
D)Non-profit managers are evaluated on financial performance only.

Question 53

When Don attends the retirement party,he will be operating in which of the management roles?

A)Figurehead.
B)Liaison.
C)Monitor.
D)Leader.

Question 54

What role will Don be performing when he gives the factory tour to the newspaper reporter?

A)Entrepreneur.
B)Spokesperson.
C)Resource allocator.
D)Monitor.

Question 55

When Michelle addresses a complaint filed by an employee,she is performing which management role?

A)Resource allocator.
B)Disturbance handler.
C)Liaison.
D)Figurehead.

Question 56

Brenda's ability to delegate responsibility well is evidence that she excels at which management function?

A)Controlling.
B)Planning.
C)Leading.
D)Organising.

Question 57

When Michelle learns from city officials about how the station's operations may be affecting the environment,she is performing which management role?

A)Leader.
B)Entrepreneur.
C)Resource allocator.
D)Liaison.

Question 58

The controlling management function is largely a matter of ________.

A)defining goals and establishing strategies
B)resolving conflicts
C)monitoring to see that tasks are accomplished
D)determining what needs to be done

Question 59

Which of the following is considered NOT to be a part of the planning function of a manager?

A)Making decisions.
B)Defining goals.
C)Mapping out strategy.
D)Motivating.

Question 60

Which of the management processes is Joe NOT performing?

A)Planning.
B)Leading.
C)Organising.
D)Controlling.

Question 61

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

A)spokesperson
B)disseminator
C)entrepreneur
D)monitor

Question 62

According to Mintzberg,managers' informational roles include which of the following roles?

A)Monitor and spokesperson.
B)Leader and disseminator.
C)Figurehead and liaison.
D)Resource allocator and negotiator.

Question 63

According to the functions approach,first-level managers are most likely to perform which of the following activities?

A)Organising.
B)Leading.
C)Controlling.
D)Planning.

Question 64

Under which category would you classify skill in motivating subordinates?

A)Technical skills.
B)Conceptual skills.
C)Political skills.
D)Interpersonal skills.

Question 65

According to Katz,the four critical managerial skills can be classified as ________.

A)technical,political,interpersonal and conceptual
B)technical,interpersonal,political and controlling
C)technical,political,controlling and analytical
D)interpersonal,political,empirical and technical

Question 66

The four managerial functions first described by Fayol are considered 'classical' because ________.

A)they are no longer popular today
B)many use them to categorise managers
C)they were devised a long time ago
D)they date back to ancient Greece and Rome

Question 67

Which of the following proved to be a surprising result of Mintzberg's data?

A)Managers spent only a short period of time on each activity.
B)Executives were not efficient.
C)Managers could spend hours on a single activity during a typical day.
D)Managers were deliberate,reflective thinkers who methodically mapped out strategies.

Question 68

Technical skills might include ________.

A)exceptional writing ability
B)excellent verbal skills
C)proficiency in computer programming
D)decision-making ability

Question 69

Which of the following is NOT an example of a decisional role according to Mintzberg?

A)Negotiator.
B)Disturbance handler.
C)Spokesperson.
D)Resource allocator.

Question 70

Today,the basic management functions are considered to be ________.

A)planning,organising,leading and controlling
B)commanding,organising,leading and decision making
C)planning,coordinating,leading and monitoring
D)coordinating,organising,leading and motivating

Question 71

The emphasis that managers give to various activities is generally based on their ________.

A)skill specialty
B)organisational level
C)tenure with the organisation
D)gender

Question 72

Michelle's evaluation of new technologies that can be used in the production processes of the power station is an example of which type of management skill?

A)Interpersonal.
B)Political.
C)Conceptual.
D)Communication.

Question 73

Which set of skills would you expect the Prime Minister of Australia to be LEAST in need of?

A)Political.
B)Technical.
C)Interpersonal.
D)Conceptual.

Question 74

Mary is a manager at a small size business.According to Mintzberg's managerial roles,which of the following would be considered Mary's most important role?

A)Resource allocator.
B)Spokesperson.
C)Entrepreneur.
D)Figurehead.

Question 75

The role of ________ is less important for managers of small organisations than for managers working in large corporations.

A)entrepreneur
B)spokesperson
C)resource allocator
D)disseminator

Question 76

One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.

A)leader
B)negotiator
C)monitor
D)resource allocator

Question 77

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

A)Liaison.
B)Informational.
C)Leader.
D)Decisional.

Question 78

In a small organisation,which of the following is NOT likely to be true?

A)Relationships are more likely to be informal.
B)Planning is not likely to be an orchestrated ritual.
C)The design of the organisation is likely to be less structured and complex.
D)Workers are likely to be observed by computerised monitoring systems.

Question 79

Non-profit organisations are different from for-profit organisations primarily ________.

A)in the way they motivate employees
B)in the way they make decisions
C)in the way they measure success
D)in how they hire employees

Question 80

All managerial levels require ________.

A)technical skills
B)superb political and negotiating skills
C)long-term planning and forecasting
D)decision making