Deck 1: Managers and You in the Workplace

Question 1

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure

Answer 1

B

Question 2

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

A) strategic partnership
B) coalition
C) organization
D) affinity group

Answer 2

C

Question 3

Managers with titles such as regional manager, project leader, or division manager are ________.

A) first-line managers
B) top managers
C) production managers
D) middle managers

Answer 3

D

Question 4

Kenneth is a vice president of operations. His position would be regarded as a ________.

A) top manager
B) supervisor
C) middle manager
D) first-line manager

Question 5

In today's workplace, ________.

A) women are more likely than men to be promoted into management
B) many employees perform work that in the past was considered managerial activities
C) women tend to be more effective supervisors than men
D) most organizations have eliminated the title of manager

Question 6

First-line managers are typically those who ________.

A) perform the same work as the people they manage but earn more money
B) are typically involved with producing the organization's products or providing its service
C) are at the top of the organizational chart
D) are the first persons new hires meet

Question 7

As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.

A) directors
B) managers
C) subordinates
D) line workers

Question 8

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager

Question 9

Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________.

A) top managers
B) middle managers
C) supervisors
D) first-line managers

Question 10

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson

Question 11

Time should be considered a(n) ________ resource.

A) abundant
B) diminishing
C) limited
D) renewable

Question 12

Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.

A) planning
B) organizing
C) leading
D) controlling

Question 13

Technology makes it easier to stay connected but ________.

A) there is always the risk of security breaches and the theft of information necessary for good time management practices
B) it raises expectations on the part of those to whom we are connected
C) technology fails, batteries lose power, and their effectiveness wanes
D) it also presents constant distractions, making it difficult to stay on task

Question 14

Supervisor is another name for ________.

A) team leader
B) middle manager
C) first-line manager
D) top manager

Question 15

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers

Question 16

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees

Question 17

One method to become more efficient in managing your time is to ________.

A) classify each activity or task as A, B, or C
B) schedule more in one day than you can reasonably expect to finish
C) enlist the aid of a management coach to keep you on task
D) shorten deadlines so you will be pressed to complete tasks early

Question 18

Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.

A) first line manager
B) middle manager
C) top manager
D) nonmanager

Question 19

A ________ is an example of a first-line manager.

A) division manager
B) store manager
C) regional manager
D) shift manager

Question 20

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

A) Middle managers
B) Top managers
C) Production managers
D) Research managers

Question 21

Managers play an important role in dealing with various challenges being faced by organizations today.

Question 22

Wasting resources is considered to be an example of ________.

A) inefficacy
B) ineffableness
C) inefficiency
D) ineffectiveness

Question 23

Which one of the following is an example of an efficient manufacturing technique?

A) reducing the amount of scrap created in the process of making a product
B) increasing the amount of time to manufacture products
C) increasing product reject rates
D) meeting customers' rigorous demand

Question 24

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

A) increased its equity
B) increased its efficiency
C) increased its effectiveness
D) increased its effort

Question 25

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

A) Leading
B) Managing
C) Planning
D) Organizing

Question 26

A great manager can inspire employees professionally and personally.

Question 27

One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.

Question 28

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Question 29

Today's managers are just as likely to be women as they are men.

Question 30

A manager's job is all about personal achievement.

Question 31

Identify and discuss three reasons managers are still important even in the changing organizational structures in use today.

Question 32

The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.

A) leadership
B) effectiveness
C) efficiency
D) attention to detail

Question 33

In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

Question 34

Effectiveness is associated with ________.

A) reducing inventory
B) decreasing production time
C) doing the right things
D) doing things right

Question 35

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

A) effectiveness; efficiency
B) efficiency; effectiveness
C) effort; efficiency
D) efficiency; experience

Question 36

Describe and provide examples of first-line, middle, and top managers.

Question 37

Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________.

A) effectiveness
B) organizing skills
C) leadership
D) efficiency

Question 38

Donald's ability to complete activities efficiently and effectively with and through other people is known as ________.

A) management
B) leadership
C) entrepreneurship
D) delegation

Question 39

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Question 40

Explain briefly how the definition of a manager has changed over time.

Question 41

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

A) planning
B) organizing
C) leading
D) controlling

Question 42

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker

Question 43

Organizing includes ________.

A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks

Question 44

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

A) interpersonal
B) informational
C) decisional
D) organizing

Question 45

Motivating subordinates is primarily associated with the management function of ________.

A) planning
B) organizing
C) leading
D) directing

Question 46

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

A) controlling
B) leading
C) evaluating
D) monitoring

Question 47

More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________.

A) planning, organizing, directing, evaluating, and controlling
B) organizing, directing, coordinating, evaluating, and controlling
C) planning, organizing, directing, coordinating, and controlling
D) planning, organizing, commanding, coordinating, and controlling

Question 48

The process of monitoring, comparing, and correcting is called ________.

A) controlling
B) planning
C) leading
D) evaluating

Question 49

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

A) interpersonal
B) informational
C) technical
D) decisional

Question 50

When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?

A) controlling
B) leading
C) negotiating
D) delegating

Question 51

Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________.

A) leader; disseminator
B) spokesperson; negotiator
C) figurehead; liaison
D) disseminator; leader

Question 52

Today, the basic management functions include ________.

A) planning, organizing, commanding, and coordinating
B) planning, organizing, coordinating, and controlling
C) planning, organizing, directing, and controlling
D) planning, organizing, leading, and controlling

Question 53

Establishing strategies for achieving organizational goals is a part of the ________ function.

A) leading
B) coordinating
C) planning
D) organizing

Question 54

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.

A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient

Question 55

When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________.

A) liaison
B) monitor
C) entrepreneur
D) disseminator

Question 56

If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________.

A) efficient, but ineffective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but inefficient

Question 57

The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.

A) planning
B) organizing
C) leading
D) controlling

Question 58

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

A) informational
B) interpersonal
C) technical
D) decisional

Question 59

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

A) controlling
B) leading
C) planning
D) organizing

Question 60

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.

A) leader
B) figurehead
C) negotiator
D) disseminator

Question 61

________ skills involve the ability to work well with other people, both individually and in a group.

A) Technical
B) Assessment
C) Planning
D) Interpersonal

Question 62

Managers with good ________ skills know how to communicate, motivate and lead to get the best out of their people.

A) interpersonal
B) conceptual
C) technical
D) empirical

Question 63

Understanding machine operating instructions would be considered a(n) ________ skill for a production manager.

A) interpersonal
B) technical
C) conceptual
D) empirical

Question 64

When Paul manages the employees who produce the product, he is utilizing his ________.

A) conceptual skills
B) disseminator skills
C) technical skills
D) interpersonal skills

Question 65

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers.

A) Human
B) Technical
C) Conceptual
D) Empirical

Question 66

Determining who reports to whom is part of the planning function of management.

Question 67

Terry has recently been promoted from shift manager to department manager. As a result, ________.

A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced

Question 68

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

A) conceptual
B) communication
C) effectiveness
D) monitor

Question 69

Ethan is the president of his organization. Therefore, ________.

A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important

Question 70

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

A) negotiator
B) technical
C) interpersonal
D) conceptual

Question 71

Conceptual skills involve ________.

A) managing employees who use tools to produce the organization's products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees

Question 72

Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role.

A) planning
B) resource allocator
C) negotiator
D) entrepreneur

Question 73

When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.

A) decisional
B) technical
C) interpersonal
D) conceptual

Question 74

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills

Question 75

Effectiveness refers to getting the most output from the least amount of input.

Question 76

Technical skills include ________.

A) experience gained by experiments that are used in performing managerial tasks
B) job specific knowledge needed to proficiently perform work tasks
C) the ability to work well with individuals and groups
D) skills managers use to think and to conceptualize about abstract and complex situations

Question 77

Efficiency is described as "doing things right."

Question 78

Which one of the following is true concerning the three managerial skills?

A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of management.
D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

Question 79

Because Sterling is a shift manager, ________.

A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills

Question 80

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

A) technical
B) interpersonal
C) conceptual
D) controlling