Deck 9: Effective Groups and Teams

Question 1

Maintenance roles enable a group to define,clarify,and pursue a common purpose.

Answer 1

False

Question 2

Formal groups fulfill two basic functions: organizational and individual.

Answer 2

True

Question 3

In stage 2 of Tuckman's group development model,a feeling of team spirit is experienced because members believe they have found their proper roles.

Answer 3

False

Question 4

Unlike Maslow's need hierarchy theory,Tuckman's theory has withstood rigorous empirical testing.

Question 5

All the stages in Tuckman's group developmental model are of the same duration and intensity.

Question 6

The "forming" stage is considered the "ice-breaking" stage of the group development process.

Question 7

Harmonizer,a maintenance role,involves mediating conflict through reconciliation or humor.

Question 8

Task roles foster supportive and constructive interpersonal relationships.

Question 9

Although norms are discussed openly in organizations,they do not have a powerful influence on organizational behavior because they are not made in writing.

Question 10

According to Jon R.Katzenbach and Douglas K.Smith,management consultants at McKinsey & Company,in today's organizations,the terms "group" and "team" should be used interchangeably.

Question 11

A group role is a set of expected behaviors for a particular position.

Question 12

Research shows that conflict among group members is considered beneficial during the forming stage of the group development process.

Question 13

A total department,a union,or a whole organization would be considered a group because of the "we" feeling that exists between them.

Question 14

Individual issues of "How do I fit in?" are addressed in the norming stage of Tuckman's group development model.

Question 15

While norms involve behavioral expectations for specific positions,roles help organizational members determine right from wrong and good from bad.

Question 16

Groups that make it through stage 2 of the group development process generally do so because a respected member,other than the leader,challenges the group to resolve its power struggles so something can be accomplished.

Question 17

The final stage of Tuckman's modified group development model is performing.

Question 18

The first behavior pattern that emerges in a group often sets group expectations.

Question 19

Individual issues of "What do the others expect me to do?" are addressed in the norming stage of Tuckman's group development model.

Question 20

Bruce W.Tuckman's original model of the group development process involved five stages.

Question 21

According to organizational psychologist Edgar Schein,which of the following would be considered a group?

A) A crowd on a street corner watching an event
B) A whole organization
C) A labor union
D) A committee
E) A total department

Question 22

A(n)_____ group exists when the members' overriding purpose of getting together is friendship.

A) formal
B) informal
C) homogeneous
D) secondary
E) horizontal

Question 23

The three forms of trust are actual trust,perceived trust,and emotional trust.

Question 24

Drawing from the field of sociology,according to the definition of a group,how many individuals make up a group?

A) At least 10
B) Between 10 and 25
C) Two or more
D) No more than five
E) One is sufficient

Question 25

Trust begets trust; distrust begets distrust.

Question 26

Which of the following is an organizational function of formal groups?

A) Satisfy the individual's need for affiliation.
B) Generate new or creative ideas and solutions.
C) Reduce the individual's anxieties and feelings of insecurity and powerlessness.
D) Provide a problem-solving mechanism for personal and interpersonal problems.
E) Give individuals an opportunity to test and share their perceptions of social reality.

Question 27

According to Jon R.Katzenbach and Douglas K.Smith,management consultants at McKinsey & Company,effective teams have fewer than 10 members.

Question 28

Research shows that self-managed teams had significantly higher levels of absenteeism and turnover.

Question 29

Social loafing occurs when the task is perceived to be important,hard,and/or interesting.

Question 30

Relative to Tuckman's theory of group development,teams are task groups that have matured to the adjourning stage.

Question 31

A group tends to become a team when it takes up problem solving as a part-time activity.

Question 32

Internet chat rooms create less work and yield better decisions than face-to-face meetings and telephone conferences.

Question 33

Which of the following is the first stage of the group development model by Tuckman?

A) Performing
B) Forming
C) Norming
D) Storming
E) Adjourning

Question 34

Yale University's Irving Janis defines groupthink as a deterioration of mental efficiency,reality testing,and moral judgment that results from in-group pressures.

Question 35

A(n)____ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

A) group
B) social network
C) crowd
D) organization
E) society

Question 36

The fifth stage added later to Tuckman's original model of group development was:

A) forming.
B) norming.
C) adjourning.
D) performing.
E) storming.

Question 37

Which of the following is an individual function of a formal group?

A) Accomplish complex,interdependent tasks that are beyond the capabilities of individuals.
B) Generate new or creative ideas and solutions.
C) Provide a problem-solving mechanism for personal and interpersonal problems.
D) Implement complex decisions.
E) Socialize and train newcomers.

Question 38

The classic symptoms of groupthink include inherent morality,rationalization,and peer pressure.

Question 39

Formal groups fulfill two basic functions: _____ and:

A) organizational; individual.
B) moral; motivational.
C) teamwork; productivity.
D) planning; organizing.
E) affiliation; safety.

Question 40

If the group is formed by a manager to help the organization accomplish its goals,then it qualifies as a(n)_____ group.

A) formal
B) informal
C) heterogeneous
D) primary
E) involuntary

Question 41

During which of the following stages of Tuckman's group development process do individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure?

A) Adjourning
B) Norming
C) Forming
D) Storming
E) Performing

Question 42

A search committee has been created at Dowell University to hire a new dean of the College of Business.During which stage of the group development process would the search committee address role agreements and start working as a team?

A) Storming
B) Performing
C) Adjourning
D) Norming
E) Forming

Question 43

A "we feeling" that binds members of a group together is called:

A) group cohesiveness.
B) escalation of commitment.
C) groupthink.
D) ostracism.
E) cross-functionalism.

Question 44

Mutual trust is low during which stage of the group development process?

A) Adjourning
B) Norming
C) Forming
D) Unfreezing
E) Performing

Question 45

The group issue of "Why are we here?" is addressed in which stage of Tuckman's group development process?

A) Performing
B) Forming
C) Norming
D) Storming
E) Adjourning

Question 46

Expected behaviors for a given position are called:

A) attitudes.
B) roles.
C) values.
D) beliefs.
E) norms.

Question 47

Which of the following would take place during the storming stage of the group development process?

A) Groups become cohesive
B) Subgroups take shape
C) Members break the ice
D) Mutual trust is developed between members
E) The assigned work is completed

Question 48

The group issue of "Can we do the job properly?" is addressed in which stage of the group development process?

A) Adjourning
B) Norming
C) Forming
D) Storming
E) Performing

Question 49

During which of the following stages of Tuckman's group development process are group members uncertain and anxious about such things as their roles,the people in charge,and the group goals?

A) Norming
B) Forming
C) Adjourning
D) Performing
E) Storming

Question 50

A feeling of team spirit is first experienced during the _____ stage of the group development process.

A) forming
B) norming
C) performing
D) storming
E) adjourning

Question 51

Activity during the _____ stage of the group development process is focused on solving task problems.

A) Norming
B) Forming
C) Adjourning
D) Storming
E) Performing

Question 52

A(n)_____ is a set of expected behaviors for a particular position,and a(n)_____ is a set of expected behaviors for members of the group as a whole.

A) role; task
B) task; role
C) induced norm; natural norm
D) role; group role
E) task; norm

Question 53

Which of the following represents the correct sequence of stages in Tuckman's group development model?

A) Storming,performing,norming,forming,and adjourning
B) Norming,storming,forming,adjourning,and performing
C) Forming,storming,norming,performing,and adjourning
D) Norming,forming,storming,performing,and adjourning
E) Forming,performing,norming,storming,and adjourning

Question 54

Which of the following enables a work group to define,clarify,and pursue a common purpose?

A) Maintenance roles
B) Performance norms
C) Group cohesiveness
D) Task roles
E) Values and beliefs

Question 55

The individual issue of "How can I best execute my role?" is addressed in which stage of the group development process?

A) Adjourning
B) Norming
C) Forming
D) Storming
E) Performing

Question 56

During the adjourning stage of the group development process,leaders need to:

A) focus on developing mutual trust among the group members.
B) emphasize valuable lessons learned in group dynamics.
C) develop a feeling of team spirit.
D) focus on personal commitment to group goals.
E) test organizational policies and assumptions.

Question 57

Flora was asked by her supervisor to represent the department on the newly formed work team,called "Quality of Work Life," at Image Design,Inc.Flora's issue of "Who's in charge here?" on the work team will be addressed in which stage of Tuckman's Group Development Process?

A) Storming
B) Performing
C) Adjourning
D) Norming
E) Forming

Question 58

Group cohesiveness is the principal by-product of which stage of group development process?

A) Norming
B) Forming
C) Adjourning
D) Storming
E) Performing

Question 59

Which of the following is most likely to occur during the forming stage of the group development process?

A) "Ice breaking"
B) "We feeling"
C) Testing of the leader's policies
D) Development of a feeling of team spirit
E) Solving of task problems

Question 60

A climate of open communication,strong cooperation,and lots of helping behavior is found during which of the following stages of group behavior?

A) Norming
B) Forming
C) Adjourning
D) Storming
E) Performing

Question 61

Harry encourages all his group members to participate in discussions.Harry's role can be described as a(n):

A) evaluator.
B) harmonizer.
C) gatekeeper.
D) compromiser.
E) encourager.

Question 62

According to Jon R.Katzenbach and Douglas K.Smith,the essence of a team that differentiates it from a group is:

A) common commitment.
B) when effectiveness is measured by individual outcomes.
C) mutual interaction.
D) mutual awareness.
E) individual accountability.

Question 63

Which of the following is a maintenance role?

A) Initiator
B) Elaborator
C) Orienter
D) Encourager
E) Energizer

Question 64

Jenny's role in her work group is to keep the group headed toward its stated goal.Jenny's role can be described as that of a(n):

A) initiator.
B) orienter.
C) evaluator.
D) gatekeeper.
E) harmonizer.

Question 65

Which of the following task roles are goal-directed roles?

A) Elaborator,gatekeeper,and orienter
B) Orienter,follower,and energizer
C) Recorder,evaluator,and harmonizer
D) Initiator,orienter,and energizer
E) Initiator,commentator,and energizer

Question 66

An individual who says,"Let's hear from those who oppose this plan," is performing a(n)_____ function.

A) evaluating
B) storming
C) informal
D) task
E) maintenance

Question 67

The three Cs of a team player include:

A) committed,clear,and congenial.
B) competent,consistent,and collaborative.
C) collaborative,congenial,and competitive.
D) competent,committed,and collaborative.
E) consistent,committed,and courteous.

Question 68

Angelina is in charge of evaluating the quality of group processes.Angelina's role can be described as a(n):

A) coordinator.
B) recorder.
C) elaborator.
D) compromiser.
E) standard setter.

Question 69

According to one respected team of management consultants,which of the following refers to an attitude,opinion,feeling,or actions-shared by two or more people-that guides their behavior?

A) Norms
B) Roles
C) Cohesiveness
D) Leadership
E) Ostracism

Question 70

Relative to Tuckman's theory of group development,teams are task groups that have matured to the _____ stage.

A) forming
B) storming
C) norming
D) performing
E) adjourning

Question 71

Jon R.Katzenbach and Douglas K.Smith,management consultants at McKinsey & Company,define a team as "a _____ number of people with _____ skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable."

A) large; dissimilar
B) small; dissimilar
C) large; complementary
D) small; complementary
E) large; maintenance

Question 72

Which of the following techniques of team building are discouraged by team builders who prefer active versus passive learning?

A) Interpersonal trust exercises
B) Conflict role-play sessions
C) Competitive games
D) Experiential learning techniques
E) Rote memorizations

Question 73

Which of the following is a task role?

A) Encourager
B) Harmonizer
C) Compromiser
D) Gatekeeper
E) Coordinator

Question 74

_____ is a catchall term for a host of techniques aimed at improving the internal functioning of work groups.

A) Groupthink
B) Team building
C) Cross-functionalism
D) Social loafing
E) Self-management

Question 75

Rejection by other group members is called:

A) groupthink.
B) ostracism.
C) cohesiveness.
D) cross-functionalism.
E) social loafing.

Question 76

A group becomes a team when:

A) one member of the group is selected as the leader.
B) it is no longer held collectively accountable.
C) it develops its own mission.
D) problem solving is outsourced to individuals outside the group.
E) effectiveness is measured by individual outcomes.

Question 77

While _____ involve behavioral expectations for specific positions,_____ help organizational members determine right from wrong and good from bad.

A) norms; roles
B) values; beliefs
C) beliefs; values
D) values; roles
E) roles; norms

Question 78

A project team member is performing a(n)_____ function when he/she says at an update meeting,"What is the real issue here? We don't seem to be getting anywhere."

A) informal
B) personal
C) maintenance
D) harmonizing
E) task

Question 79

_____ roles keep the group on track while _____ roles keep the group together.

A) Maintenance; task
B) Initiator; elaborator
C) Task; maintenance
D) Compromiser; follower
E) Elaborator; initiator

Question 80

Barny's role in his work group is to promote greater understanding through examples or exploration of implications.Barny's role can be described as that of a(n):

A) initiator.
B) elaborator.
C) coordinator.
D) energizer.
E) standard-setter.