Question 1

Maintenance roles enable a group to define,clarify,and pursue a common purpose.

Accepted Answer

False

Question 2

Formal groups fulfill two basic functions: organizational and individual.

Accepted Answer

Formal groups serve the organizational function of achieving common goals and fulfilling the individual function of meeting the personal needs of its members.

Question 3

In stage 2 of Tuckman's group development model,a feeling of team spirit is experienced because members believe they have found their proper roles.

Accepted Answer

In stage 2, known as "Storming," conflicts and disagreements arise as team members struggle to establish their roles, rather than experiencing team spirit.

Question 4

Unlike Maslow's need hierarchy theory,Tuckman's theory has withstood rigorous empirical testing.

Accepted Answer

Tuckman's theory, like Maslow's, has not been extensively validated through rigorous empirical testing. Both theories are widely used but have faced criticism and lack comprehensive empirical support.

Question 5

All the stages in Tuckman's group developmental model are of the same duration and intensity.

Accepted Answer

The stages in Tuckman's group developmental model are not necessarily of the same duration or intensity. The duration and intensity can vary depending on the group and the circumstances. The stages are forming, storming, norming, performing, and adjourning.

Question 6

The "forming" stage is considered the "ice-breaking" stage of the group development process.

Accepted Answer

This is because during the forming stage, group members are getting to know each other and establishing group goals and norms, similar to how people break the ice when meeting someone new.

Question 7

Harmonizer,a maintenance role,involves mediating conflict through reconciliation or humor.

Accepted Answer

This is true. A harmonizer is a role played in a group or team where the person acts as a mediator to reconcile conflicts and tensions between team members. They may do this through humor or by working with the parties involved to find a solution that satisfies everyone.

Question 8

Task roles foster supportive and constructive interpersonal relationships.

Accepted Answer

The answer of Task roles foster supportive and constructive interpersonal...

Question 9

Although norms are discussed openly in organizations,they do not have a powerful influence on organizational behavior because they are not made in writing.

Accepted Answer

Norms may not always be made in writing, but they can still have a powerful influence on organizational behavior. The informal norms that develop within a workplace can shape how employees interact with one another, approach tasks, and make decisions. While written policies and procedures are important, informal norms can also play a significant role in shaping organizational culture and behavior.

Question 10

According to Jon R.Katzenbach and Douglas K.Smith,management consultants at McKinsey & Company,in today's organizations,the terms "group" and "team" should be used interchangeably.

Accepted Answer

According to Katzenbach and Smith, "groups" and "teams" are not interchangeable terms in organizations. They define a team as a small number of people with complementary skills who are committed to a common purpose, goals, and approach for which they hold themselves mutually accountable. A group, on the other hand, is a collection of individuals who happen to be working together but may not have a shared purpose or commitment.

Question 11

A group role is a set of expected behaviors for a particular position.

Accepted Answer

The answer of A group role is a set of...

Question 12

Research shows that conflict among group members is considered beneficial during the forming stage of the group development process.

Accepted Answer

Conflict during the forming stage of group development helps members establish their individual roles in the group and builds stronger relationships among them. It allows the group to acknowledge and address differences and work towards finding common ground, leading to a more cohesive group in the long run.

Question 13

A total department,a union,or a whole organization would be considered a group because of the "we" feeling that exists between them.

Accepted Answer

A total department, union, or organization is typically considered a "formal group" or "organization," not just a "group" based on a "we" feeling. The "we" feeling is more characteristic of informal groups.

Question 14

Individual issues of "How do I fit in?" are addressed in the norming stage of Tuckman's group development model.

Accepted Answer

The answer of Individual issues of "How do I fit...

Question 15

While norms involve behavioral expectations for specific positions,roles help organizational members determine right from wrong and good from bad.

Accepted Answer

The statement is incorrect. Norms and roles both involve behavioral expectations, but roles specifically define responsibilities and authority within an organization. Ethical standards or codes of conduct are more likely to help individuals determine right from wrong and good from bad.

Question 16

Groups that make it through stage 2 of the group development process generally do so because a respected member,other than the leader,challenges the group to resolve its power struggles so something can be accomplished.

Accepted Answer

Groups in stage 2 of the development process, known as the storming stage, often experience power struggles and conflicts. A respected member who challenges the group to resolve these issues can help the group move forward to the next stage. This role is often filled by a member other than the leader, who may be seen as biased or ineffective in addressing the group's issues.

Question 17

The final stage of Tuckman's modified group development model is performing.

Accepted Answer

The final stage of Tuckman's modified group development model is adjourning, which was added later to the original model that ended with performing.

Question 18

The first behavior pattern that emerges in a group often sets group expectations.

Accepted Answer

The first behavior pattern displayed in a group can set the tone and expectations for the rest of the group, as it sets a precedent for how members should act and communicate with each other.

Question 19

Individual issues of "What do the others expect me to do?" are addressed in the norming stage of Tuckman's group development model.

Accepted Answer

In the norming stage, group members establish clearer expectations for their behavior and contributions within the group, which can help address concerns about what others expect of them.

Question 20

Bruce W.Tuckman's original model of the group development process involved five stages.

Accepted Answer

Tuckman's original model, introduced in 1965, involved four stages: forming, storming, norming, and performing. The fifth stage, adjourning, was added later in 1977.

Quiz 9: Effective Groups and Teams