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book Contemporary Marketing 16th Edition by Louis Boone,David Kurtz cover

Contemporary Marketing 16th Edition by Louis Boone,David Kurtz

Edition 16ISBN: 978-1133628460
book Contemporary Marketing 16th Edition by Louis Boone,David Kurtz cover

Contemporary Marketing 16th Edition by Louis Boone,David Kurtz

Edition 16ISBN: 978-1133628460
Exercise 17
Research a recent social media marketing crisis like the one described in the chapter between Green Day singer Billie Armstrong and Southwest Airlines (use a few keywords on a search engine to find examples). Describe the situation and how the company handled it. Was the company's response effective? Why or why not? If not, how would you have handled the situation?
Explanation
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Social media crisis can be defined as fa...

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Contemporary Marketing 16th Edition by Louis Boone,David Kurtz
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