Deck 3: Skills for Not Knowing and Leading From One Step Behind

Question 1

In solution building, the questions asked of clients are free of assumptions, that is, they are objective questions.

Answer 1

False

Question 2

In both motivational and solution-focused interviewing, the paraphrases of the practitioner transform what the client says.

Answer 2

True

Question 3

When clients describe their situations, they include both detail of problems and hints of possibility.

Answer 3

True

Question 4

In solution-focused interviewing, the interviewer attempts to build client trust by affirming clients' perceptions about their own lives.

Question 5

Research indicates that empathy is more closely related to client progress when client progress is measured by the client's subjective point of view than when it is measured by a standardized test or the observations of researchers.

Question 6

"Suppose that things were to get better between you and your parents, what would be different?" This is an example of:

A) an expert question.
B) an open question.
C) a process question.
D) a diagnostic question.
E) a problem-focused question.

Question 7

When clients complain about the failings of their significant others, the authors suggest that the interviewer ask questions which both respect these perceptions and shift the focus to the client.

Question 8

Allowing the client to be the "expert" means that the practitioner remains passive and allows the client to take the lead in determining what topics will be discussed in the interview.

Question 9

In a solution-building approach, practitioners rarely make use of silence.

Question 10

The authors state that most clients will engage in solution talk when the practitioner leads them in that direction.

Question 11

Practitioners and clients put new understandings in place between them in a face-to-face dialogue through a process called microanalysis.

Question 12

refers to the process of putting new understandings in place between two persons in a face-to-face dialogue.

A) Microanalysis
B) Grounding
C) Self-disclosure
D) Amplification

Question 13

In a solution-building approach, practitioners make frequent use of describing their own past experiences to help clients generate possibilities for solutions.

Question 14

The authors state that practitioner non-verbals

Question 15

The "not-knowing "posture involves the interviewer setting aside his or her own frame of reference and taking a stance of genuine curiosity toward the client and the client's experiences.

Question 16

In solution building, practitioners do not use closed questions, only open questions.

Question 17

Clients' use of language is the primary means by which they convey their frames of reference; therefore, practitioners should listen carefully for and explore clients' key words.

Question 18

The centerpiece of solution-building work with clients is the careful exploration of client feelings.

Question 19

In , the practitioner states back to the client his or her thoughts, actions, and feelings.

A) summarizing
B) complimenting
C) self-disclosing
D) empathizing

Question 20

According to Carl Rogers, which skill blocks the practitioner's tendency to evaluate when trying to listen to a client?

A) Summarizing
B) Complimenting
C) Self-disclosing
D) Empathizing

Question 21

Which is not one of the three main steps of grounding?

A) A speaker presents some new information.
B) An addressee indicates or displays that he or she understood the new information
C) The addressee repairs any misunderstanding.
D) The speaker acknowledges that the addressee understood correctly

Question 22

According to communication researchers, which is the strongest and most explicit way of demonstrating understanding of what another person has communicated in a face-to-face dialogue?

A) Saying "uh huh" or "right"
B) Direct eye-contact and nodding in combination
C) A paraphrase or verbatim repetition of what the first person said.
D) Facial expressions of agreement.

Question 23

When interviewers notice and make favorable mention of personal qualities which clients demonstrate and which could be useful to them in building solutions to problems, this action on the part of interviewers is called .

A) self-disclosing
B) complimenting
C) affirming client perceptions
D) amplifying solution talk

Question 24

In the beginning, when you first start to listen to a new client, it is important to listen first for :

A) who and what are important to the client.
B) client goals.
C) random exceptions.
D) solution talk.

Question 25

When an interviewer observes: "You seem to be a mother who cares very much for her children," this is an example of:

A) a direct compliment.
B) an indirect compliment.
C) a reality-based compliment.
D) a general compliment.

Question 26

Research comparing solution-focused therapy to cognitive behavioral therapy regarding positive and negative talk found that:

A) solution focused therapists did not use negative talk.
B) cognitive behavioral therapists did not use negative talk.
C) regardless of type of therapist, when the therapist used positive talk, the client was more likely to say something positive.
D) cognitive behavioral therapists used more positive talk than solution focused therapists.