Deck 4: Basic Technician Skills

Question 1

All of the following are important interview skills except:

A)Looking the person you are talking to in the eyes
B)Maintaining good posture while sitting
C)Having a powerful handshake
D)Being punctual and polite

Answer 1

C

Question 2

The science of ........uses the application of fluids to perform work.

Answer 2

hydraulics

Question 3

The physical components of a computer are called .........

Answer 3

hardware

Question 4

Which of the following statements about replacement parts is correct? Statement A: Aftermarket parts are those parts that are supplied by the vehicle manufacturer.Statement B:Aftermarket parts are usually made by independent companies and sold through
Parts stores such as NAPA or AutoZone.

A)Statement A
B)Statement B
C)Both A and B
D)Neither A nor B

Question 5

While discussing customer relations: Technician A says that appearance can say as much or more about a technician as how he or she speaks.Technician B says customers may base their opinions to trust a technician based on both verbal and nonverbal communication by the
Technician.Who is correct?

A)Technician A
B)Technician B
C)Both A and B
D)Neither A nor B

Question 6

........defines how you communicate with others nonverbally.

Question 7

Technician A says when searching for employment, you should have an employment plan and a resume.Technician B says a resume should contain a summary of all of your life experiences.Who is correct?

A)Technician A
B)Technician B
C)Both A and B
D)Neither A nor B

Question 8

When pressure less than atmospheric pressure is measured it is called .........

Question 9

The estimated labor time to complete a repair is found in a .........

Question 10

Technician A says that a good understanding of math and science skills is important for a technician.Technician B says that good communication skills are important for a technician.Who is correct?

A)Technician A
B)Technician B
C)Both A and B
D)Neither A nor B