Question 1

All of the following are important interview skills except:

Accepted Answer

While a powerful handshake may give a good first impression, it is not necessarily an essential interview skill. Looking the person you are talking to in the eyes, maintaining good posture while sitting, and being punctual and polite are all important components of a successful interview.

Question 2

The science of ........uses the application of fluids to perform work.

Accepted Answer

hydraulics

Question 3

The physical components of a computer are called .........

Accepted Answer

hardware

Question 4

Which of the following statements about replacement parts is correct? Statement A: Aftermarket parts are those parts that are supplied by the vehicle manufacturer.Statement B:Aftermarket parts are usually made by independent companies and sold through
Parts stores such as NAPA or AutoZone.

Accepted Answer

Aftermarket parts are usually made by independent companies and sold through parts stores such as NAPA or AutoZone. Therefore, Statement B is correct. Statement A is incorrect, as aftermarket parts are not supplied by the vehicle manufacturer. Instead, they are produced by third-party manufacturers.

Question 5

While discussing customer relations: Technician A says that appearance can say as much or more about a technician as how he or she speaks.Technician B says customers may base their opinions to trust a technician based on both verbal and nonverbal communication by the
Technician.Who is correct?

Accepted Answer

Both Technician A and Technician B are correct. Appearance can indicate professionalism and attention to detail, while verbal and nonverbal communication can convey trustworthiness and competence. Both are important factors in building positive customer relations.

Question 6

........defines how you communicate with others nonverbally.

Accepted Answer

The answer of ........defines how you communicate with others nonverbally....

Question 7

Technician A says when searching for employment, you should have an employment plan and a resume.Technician B says a resume should contain a summary of all of your life experiences.Who is correct?

Accepted Answer

Technician A is correct. It is important to have an employment plan and a resume when searching for employment. A resume should contain relevant work experiences, education, and skills related to the position being applied for. Technician B is not correct as a resume should only contain information relevant to the position and not summarize all life experiences.

Question 8

When pressure less than atmospheric pressure is measured it is called .........

Accepted Answer

The answer of When pressure less than atmospheric pressure is...

Question 9

The estimated labor time to complete a repair is found in a .........

Accepted Answer

The answer of The estimated labor time to complete a...

Question 10

Technician A says that a good understanding of math and science skills is important for a technician.Technician B says that good communication skills are important for a technician.Who is correct?

Accepted Answer

Both Technician A and Technician B are correct. A good understanding of math and science skills is important for a technician to understand technical concepts and troubleshoot problems. Good communication skills are also important for a technician to effectively communicate with coworkers and customers.

Quiz 4: Basic Technician Skills