Deck 7: Knowledge Capture Systems

Question 1

Storytelling is a mechanism used to pass on values and wisdom.

Answer 1

True

Question 2

Knowledge capture systems are only meant to elicit and store organizational knowledge.

Answer 2

False

Question 3

Knowledge engineering is an internalization knowledge mechanism.

Answer 3

False

Question 4

Knowledge capture mechanisms and technologies facilitate both externalization and internalization.

Question 5

Stories play a significant role in organizations characterized by strong individual work practices.

Question 6

Stories originate within the organization and reflect organizational norms.

Question 7

Not every strategic narrative should reach a conclusion to help promote knowledge discovery.

Question 8

Telling strong winning stories can help motivate and mobilize an organization.

Question 9

Storytelling is only successful in transferring knowledge if the listener is interested in learning.

Question 10

Organization storytelling programs should rely on external experts for sustenance.

Question 11

A weakness of storytelling is the episodic nature of organizational stories.

Question 12

Storytelling can be effective in bridging the knowing-doing gap.

Question 13

Storytelling is an excellent mechanism for facilitating organizational knowledge capture, but is not effective as a knowledge mechanism for individual growth.

Question 14

Organizational stories capture knowledge content and the context of knowledge.

Question 15

Dit-spinning is a story elicitation technique that uses a naïve interviewer to gather stories.

Question 16

Concept maps are best suited for knowledge capture when supporting educational settings.

Question 17

Context-based reasoning is best suited to capture tactical knowledge.

Question 18

A concept map is essentially just a collection of different concepts from a domain.

Question 19

Context-based reasoning is based on the tenet that anything can happen to change the current situation.

Question 20

One barrier to automated knowledge capture systems is that some knowledge sources may be resistant to trying new technologies.

Question 21

What is the goal of knowledge capture systems?

A)To convert tacit knowledge into an explicit format.
B)To perform the combination and exchange knowledge processes.
C)To evaluate explicit knowledge resources.
D)To identify and fill organizational knowledge gaps.
E)To elicit and store organizational and personal knowledge.

Question 22

Storytelling is a knowledge capture mechanism that enables __________.

A)externalization
B)exchange
C)direction
D)socialization
E)combination

Question 23

What knowledge capture mechanism is facilitated from on the job training (OJT) where an employee observes another employee performing the skill to be learned?

A)Exchange.
B)Externalization.
C)Routines.
D)Internalization.
E)Socialization.

Question 24

Externalization through knowledge engineering is necessary for implementing __________.

A)knowledge discovery systems
B)internalization systems
C)intelligent technologies
D)CRM systems
E)data mining

Question 25

Which of the following is not a component of organizational stories?

A)An implied moral.
B)Multiple subplots.
C)An outcome.
D)Major characters.
E)None of the above.

Question 26

What is the desired result from the practice of only telling winning stories?

A)Motivate an organization.
B)Facilitate listener's to recall.
C)Enable knowledge application.
D)Facilitate storytelling.
E)Promote knowledge discovery.

Question 27

What does it mean that organizational stories are episodic in nature?

A)The complete story is conveyed in a single telling.
B)A story is only applicable to a specific problem type.
C)The stories are related to actual experienced events.
D)Some stories are better told by professional actors.
E)Each story is part of a series of ongoing episodes.

Question 28

Since stories may not transfer well across internal or external organizational boundaries, storytellers should be cautious of __________.

A)who the audience is
B)the background and perspective of their listeners
C)giving away proprietary knowledge
D)overgeneralization and forgetting particulars
E)changing the ending or problem solution

Question 29

Which of the following is not an important consideration in the design of an organizational storytelling process?

A)Employees must agree that storytelling is an effective knowledge transfer mechanism.
B)Employees willing to share how they learned in stories need to be identified.
C)Metaphors are a method to confront difficult business issues.
D)Employees must be interested to learn from the stories they hear.
E)None of the above.

Question 30

Which of the following is not an organizational area where storytelling can be effective?

A)Igniting action.
B)Enhancing technology usage.
C)Bridging the knowledge-doing gap.
D)Nurturing communities of practice.
E)None of the above.

Question 31

How does storytelling foster innovation?

A)Effective communication of complex multidimensional ideas.
B)Collaborative nature eliminates knowledge hierarchies.
C)Enables listeners to easily absorb and relate knowledge.
D)Listeners live vicariously as a participant.
E)Reduces stress from 24-7 connectedness.

Question 32

What is the name given to the narrative elicitation technique of using a naïve interviewer?

A)Dit-spinning.
B)Anthropological observation.
C)Indirect storytelling.
D)Innocent capture.
E)Archetypal generation.

Question 33

Which of the following is not an aspect of stories that make them an effective knowledge capture mechanism in organizations?

A)Knowledge content.
B)Organizational social networks.
C)Knowledge context.
D)Privacy using fictional characters.
E)None of the above.

Question 34

How are stories typically indexed in narrative databases?

A)By theme of the story only.
B)By theme of the story, stakeholders of the story, or by archetypal characters.
C)By theme of the story or problem resolution.
D)By theme of the story, stakeholders of the story, or by problem resolution type.
E)By stakeholders of the story, archetypal characters, or specific problem resolution.

Question 35

What is the specific situation that concept maps are best suited for capturing knowledge?

A)Acquiring tactical knowledge.
B)Large organization applications.
C)Employee adaptation.
D)Supporting educational settings.
E)Small organization applications.

Question 36

What is the specific situation in which context-based reasoning is best suited for knowledge capture?

A)Acquiring tactical knowledge.
B)Large organization applications.
C)Employee adaptation.
D)Supporting educational settings.
E)Small organization applications.

Question 37

What does a cross-link represent in a concept map?

A)A relationships between a concept and more than one other concept.
B)A self-referential relationship from a concept to itself.
C)A relationship between the current concept and a concept in a different domain.
D)A relationship that crosses multiple vertical levels.
E)A relationship that is used multiple times in a concept map to join different concepts.

Question 38

What controls what is likely to happen in a context or current situation?

A)The historical actions performed in similar situations.
B)The context itself.
C)The perception of the problem solver.
D)The captured situation knowledge.
E)Nothing, there is no control and anything can happen.

Question 39

Case based reasoning provides the important __________ of contexts.

A)identification
B)explanation
C)externalization
D)unordered relationship
E)hierarchical organization

Question 40

One of the largest barriers to automatic elicitation of expert knowledge is that the KE must understand __________ very early in the process, which is a severe difficulty for knowledge capture systems.

A)the nature and structure of knowledge
B)the time limitations for interacting with an expert
C)the inability of experts to sometimes explain their knowledge
D)the fact that documents contain the results of knowledge not knowledge itself
E)an expert's possible fear of information technology

Question 41

How do knowledge capture systems work and where do they acquire their knowledge?

Question 42

What are the elements and order of an organizational story?

Question 43

What makes organizational stories so effective in organizations for knowledge sharing and capture?

Question 44

What are the seven guidelines for organizational storytelling?

Question 45

If storytelling is to work at an organization, what are the important considerations to be remembered in the design of organizational storytelling programs?

Question 46

Explain why and the Knowledge Management textbook is and also is not an example of knowledge capture facilitated through the storytelling mechanism?

Question 47

How can stories help build communities of practice at an organization?

Question 48

Other than nurturing communities of practice, what are 6 of the remaining 7 organizational areas where storytelling has been and may be effective?

Question 49

What are the methods for eliciting stories?

Question 50

Describe how concept maps represent knowledge.

Question 51

What are the organizational situations that context-based reasoning is designed to model and what are the basic tenets of context-based reasoning?

Question 52

What are some of the barriers facing the development of automated knowledge capture systems?