Question 1

Storytelling is a mechanism used to pass on values and wisdom.

Accepted Answer

Storytelling has been used for thousands of years to convey important messages, lessons, and wisdom from one generation to the next. It is a powerful tool for teaching values and cultural norms, as well as for preserving history and tradition.

Question 2

Knowledge capture systems are only meant to elicit and store organizational knowledge.

Accepted Answer

Knowledge capture systems are designed not only to elicit and store organizational knowledge but also to share, distribute, and apply that knowledge within the organization.

Question 3

Knowledge engineering is an internalization knowledge mechanism.

Accepted Answer

Knowledge engineering is the process of creating rules and procedures for handling data and knowledge in artificial intelligence systems, not an internalization mechanism. It involves externalizing knowledge from experts and structuring it for computer systems.

Question 4

Knowledge capture mechanisms and technologies facilitate both externalization and internalization.

Accepted Answer

Knowledge capture mechanisms and technologies can help individuals externalize tacit knowledge into explicit knowledge and also internalize the explicit knowledge into tacit knowledge. Therefore, they facilitate both externalization and internalization.

Question 5

Stories play a significant role in organizations characterized by strong individual work practices.

Accepted Answer

Stories are less effective in organizations where individuals work independently and have little interaction with others.

Question 6

Stories originate within the organization and reflect organizational norms.

Accepted Answer

Stories reflect the values, traditions, and behaviors of the organization and are often used to communicate these norms to newcomers and reinforce them among current employees.

Question 7

Not every strategic narrative should reach a conclusion to help promote knowledge discovery.

Accepted Answer

The answer of Not every strategic narrative should reach a...

Question 8

Telling strong winning stories can help motivate and mobilize an organization.

Accepted Answer

Sharing strong winning stories helps create a positive narrative and reinforces a sense of purpose and direction within the organization. This can boost morale, inspire teamwork, and encourage individuals to strive towards achieving their goals.

Question 9

Storytelling is only successful in transferring knowledge if the listener is interested in learning.

Accepted Answer

If the listener is not interested in learning, they will not engage with the story and therefore not retain any knowledge or information conveyed through it. It is important for the storyteller to capture the listener's attention and keep them engaged.

Question 10

Organization storytelling programs should rely on external experts for sustenance.

Accepted Answer

Organization storytelling programs should be based on the stories and experiences of internal stakeholders such as employees, customers, and partners. While external experts -such as consultants, writers, and speakers- can offer guidance and support, they should not be the main source of storytelling content as it may lack authenticity and relevancy to the organization's culture and values.

Question 11

A weakness of storytelling is the episodic nature of organizational stories.

Accepted Answer

Storytelling's episodic nature is actually a strength because it allows for complex information to be broken down into more manageable, relatable, and memorable parts, facilitating better understanding and retention.

Question 12

Storytelling can be effective in bridging the knowing-doing gap.

Accepted Answer

Storytelling has the potential to engage and inspire individuals to take action, thus reducing the knowing-doing gap. When stories are well-told and resonate with the audience, they can provide a powerful connection to the information being communicated and inspire people to apply that information in their own lives.

Question 13

Storytelling is an excellent mechanism for facilitating organizational knowledge capture, but is not effective as a knowledge mechanism for individual growth.

Accepted Answer

Storytelling can be an effective mechanism for individual growth as it allows individuals to learn from the experiences and perspectives of others. However, it may not be the only or most effective mechanism for individual growth.

Question 14

Organizational stories capture knowledge content and the context of knowledge.

Accepted Answer

Organizational stories are a powerful way to capture knowledge as they not only convey the content of knowledge but also the context in which it was gained. These stories often include details about the people, processes, and situations involved in creating and using the knowledge, providing a rich understanding of how it can be applied in different contexts.

Question 15

Dit-spinning is a story elicitation technique that uses a naïve interviewer to gather stories.

Accepted Answer

Dit-spinning is a technique used in storytelling and narrative creation, not specifically a story elicitation technique involving a naïve interviewer.

Question 16

Concept maps are best suited for knowledge capture when supporting educational settings.

Accepted Answer

Concept maps are commonly used in educational settings to visually organize and capture knowledge. They can be helpful in identifying patterns, relationships, and connections between concepts, making it easier for students to understand and remember information. However, concept maps can also be used in other contexts, such as business or scientific research.

Question 17

Context-based reasoning is best suited to capture tactical knowledge.

Accepted Answer

Context-based reasoning involves using knowledge about the specific context or situation to make decisions or solve problems. Tactical knowledge, which is focused on the immediate actions and decisions in a particular situation, is particularly well-suited to this approach. Therefore, context-based reasoning is a good fit for capturing tactical knowledge.

Question 18

A concept map is essentially just a collection of different concepts from a domain.

Accepted Answer

A concept map not only includes a collection of different concepts from a domain but also shows the relationships between these concepts, illustrating how they are interconnected.

Question 19

Context-based reasoning is based on the tenet that anything can happen to change the current situation.

Accepted Answer

The answer of Context-based reasoning is based on the tenet...

Question 20

One barrier to automated knowledge capture systems is that some knowledge sources may be resistant to trying new technologies.

Accepted Answer

It is possible that some knowledge sources, such as older professionals or those in traditional industries, may be resistant to trying new technologies. This can create a barrier to implementing automated knowledge capture systems.

Quiz 7: Knowledge Capture Systems