Question 1

Knowledge management solutions consist of both KM processes and systems.

Accepted Answer

Knowledge management solutions include both processes (such as knowledge creation, sharing, and storage) and systems (such as software and tools used to manage knowledge).

Question 2

Knowledge transfer involves transfer of recommendations based on knowledge.

Accepted Answer

False

Question 3

Socialization subprocess has the same purpose for both knowledge discovery and knowledge sharing.

Accepted Answer

Both knowledge discovery and knowledge sharing require individuals to learn and internalize the social norms, values, and expectations of their respective communities in order to effectively participate and contribute to the collective knowledge. This process is called socialization and it is crucial for both discovering and sharing knowledge.

Question 4

Exchange deals with the sharing of tacit knowledge.

Accepted Answer

The answer of Exchange deals with the sharing of tacit...

Question 5

Knowledge application depends on the knowledge discovery, capture, and sharing processes.

Accepted Answer

Knowledge application is dependent on the process of discovering, capturing, and sharing knowledge. Without these processes, knowledge cannot be effectively utilized and applied in practical situations.

Question 6

Externalization is the conversion of tacit knowledge into explicit form.

Accepted Answer

Externalization is the process of converting implicit or tacit knowledge into explicit form, such as through documentation, data analysis, or other methods. This allows the knowledge to be shared more easily and effectively, and can contribute to innovation and learning within an organization or community.

Question 7

Internalization is the conversion of tacit knowledge into explicit form.

Accepted Answer

Internalization is the conversion of explicit knowledge into tacit form, not the other way around.

Question 8

Combination can used for both knowledge discovery and knowledge capture.

Accepted Answer

The answer of Combination can used for both knowledge discovery...

Question 9

The Viant corporation uses a quicksheet, sunset reviews and summaries for enabling knowledge capture.

Accepted Answer

The Viant corporation uses quicksheets, sunset reviews, and summaries for enabling knowledge capture, as mentioned in their case study.

Question 10

Routines and directions do not involve the actual transfer of knowledge.

Accepted Answer

Routines and directions are sets of instructions that guide actions or processes, but they do not involve the transfer of knowledge or understanding.

Question 11

Direction involves the use of knowledge embedded in procedures, rules and norms that guide future behavior.

Accepted Answer

The answer of Direction involves the use of knowledge embedded...

Question 12

KM technologies are the integration of KM systems and KM mechanisms.

Accepted Answer

The answer of KM technologies are the integration of KM...

Question 13

KM mechanisms facilitate socialization, while KM technologies support combination.

Accepted Answer

The answer of KM mechanisms facilitate socialization, while KM technologies...

Question 14

KM mechanisms enable knowledge capture by facilitating externalization or internalization.

Accepted Answer

KM mechanisms, such as communities of practice or knowledge repositories, can help externalize tacit knowledge into explicit knowledge or internalize explicit knowledge into tacit knowledge, allowing for more effective knowledge capture.

Question 15

Mechanisms that facilitate combination include collaborative problem solving, joint decision making, and employee rotation across areas.

Accepted Answer

The answer of Mechanisms that facilitate combination include collaborative problem...

Question 16

KM technologies support socialization to a lesser extent than combination.

Accepted Answer

KM technologies generally focus on capturing and sharing knowledge rather than facilitating socialization, whereas combination technologies involve both sharing and socializing to create new knowledge.

Question 17

On-the-job training is an example of a mechanism that facilitates internalization.

Accepted Answer

On-the-job training helps employees internalize the knowledge and skills needed to perform their job duties effectively. This can lead to improved job performance over time.

Question 18

The unavoidable forms utilized by Viant to capture employee knowledge is an example of internalization.

Accepted Answer

The unavoidable forms utilized by Viant to capture employee knowledge is an example of externalization, as it involves converting tacit knowledge into explicit knowledge.

Question 19

Knowledge application through direction is necessary for the implementation of expert systems.

Accepted Answer

The answer of Knowledge application through direction is necessary for...

Question 20

Too much emphasis on knowledge application can reduce knowledge creation.

Accepted Answer

When there is too much emphasis on only applying existing knowledge, there may not be enough focus on experimenting, exploring new ideas, and generating new knowledge. This can limit the development of new insights and solutions. Thus, a balance needs to be maintained between knowledge application and knowledge creation to foster innovation and progress.

Quiz 4: Knowledge Management Solutions: Processes and Systems