Deck 1: The Exceptional Manager: What You Do, How You Do It

Question 1

At XYZ Manufacturing, employees work together to achieve the company goals and purposes. XYZ Manufacturing is a(n)

A) ad hoc team.
B) organization.
C) visionary.
D) user of stretch goals.
E) force.

Answer 1

B
Explanation: An organization is a group of people who work together to achieve some specific purpose.

Question 2

________ are two of the primary challenges facing managers today.

A) Dealing with employee issues and maintaining good records
B) Dealing with the lack of information and union problems
C) Dealing with union and financial issues
D) Managing for a competitive advantage and diversity
E) Dealing with ethical dilemmas and decreasing diversity

Answer 2

D
Explanation: Seven challenges faced by any manager: You need to manage for competitive advantage-to stay ahead of rivals. You need to manage for the effects of globalization and of information technology. You need to manage for diversity in race, ethnicity, gender, and so on, because the future won't resemble the past. You always need to manage to maintain ethical standards. You need to manage for sustainability-to practice sound environmental policies. Finally, you need to manage for the achievement of your own happiness and life goals.

Question 3

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Answer 3

False
Explanation: According to management scholar Henry Mintzberg, managers play three roles-interpersonal, informational, and decisional.

Question 4

Management is defined as the pursuit of organizational goals

A) efficiently and effectively.
B) correctly and with synergy.
C) economically.
D) efficiently and in a detailed-oriented manner.
E) with passion and effectiveness.

Question 5

What does being a manager offer to an employee?

A) few rewards due to the large amount of stress
B) many rewards apart from money and status
C) being exempt from some current laws
D) not having to stretch his or her abilities
E) little apart from money and status

Question 6

Being able to ________ is a key benefit for those who study management.

A) relate to their managers and deal with organizations from the outside
B) better manage money
C) relate to coworkers and deal with technology
D) sell their product
E) counsel workers on personal and family issues

Question 7

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Question 8

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.

Question 9

The multiplier effect states that a manager's influence on the organization

A) has implications far beyond the results that can be achieved by one person acting alone.
B) is felt repeatedly for many days.
C) can have great and continual cost implications.
D) also results in large consequences for employees' families.
E) can result in many types of company diversity.

Question 10

Amber, a district manager for a large restaurant chain, is comparing the goals of her restaurants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.

Question 11

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

Question 12

April works diligently to accomplish the company goals in an efficient and effective manner, utilizing her employees through planning, organizing, leading, and controlling company resources. April is

A) developing synergy.
B) delegating.
C) entrepreneurship.
D) managing.
E) vision planning.

Question 13

At times, to be efficient in management means NOT using resources in the most cost-effective way.

Question 14

It's your responsibility to manage your career, but others can also make it happen.

Question 15

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ________ manager.

A) effective
B) diverse
C) detail
D) efficient
E) macro

Question 16

Jorge is developing a new employee schedule for his landscaping business due to the increase in customer calls during the summer. While doing this, Jorge is involved in organizing.

Question 17

Timothy, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Timothy is an example of a(n) ________ manager.

A) effective
B) diverse
C) detail
D) efficient
E) macro

Question 18

Telecommuting has been found to enhance employee satisfaction and performance.

Question 19

Which one of the following is one way to think about management?

A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy

Question 20

Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic long-term decisions about her company's overall direction, and she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.

Question 21

In 2015, approximately what percentage of the U.S. population was foreign-born?

A) 32 percent
B) 21 percent
C) 8 percent
D) 50 percent
E) 13 percent

Question 22

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts.

A) Synergy
B) The production objective
C) MBO
D) Efficiency
E) Innovation

Question 23

According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy.

A) the world is one
B) decreasing globalism
C) sustainability and geo-greenism
D) world economies are too narrow
E) one world government is the answer

Question 24

Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager

A) is working in a diverse culture.
B) has a supportive family.
C) is working within a supportive or interesting organizational culture.
D) likes his or her job.
E) works in an organization with a strong training program.

Question 25

When the manager of a local bakery sets goals and then develops a blueprint for how to achieve them, she is

A) planning.
B) monitoring.
C) delegating.
D) organizing.
E) staffing.

Question 26

Davidson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Davidson's management strives to ________ in order to achieve this standard.

A) maintain a diverse workforce
B) be responsive to employees
C) stay involved with the community
D) maintain quality and efficiency
E) increase its global presence

Question 27

According to the ________, taking care of customers is essential to obtaining a competitive advantage.

A) Golden Marketing Rule
B) first law of business
C) Employee Rule
D) Profit-Generating Code
E) synergy focus

Question 28

What are the four principal functions of management?

A) executing, planning, organizing, and leading
B) scheduling, organizing, leading, and staffing
C) staffing, planning, motivating, and delegating
D) planning, organizing, leading, and controlling
E) staffing, planning, leading, and delegating

Question 29

Dennis, a marketing manager, recently attended a management workshop where he learned of Mihaly Csikszentmihalyi's view that the ideal state that many people seek is

A) between a high and low pay rate.
B) a point of little working and more relaxing.
C) an emotional zone somewhere between boredom and anxiety.
D) where very little work is required.
E) a high-pressure career that makes an individual stronger.

Question 30

Even for nonprofits, sooner or later there will be no organization without

A) ethical standards.
B) good laws.
C) the Employee Rule.
D) customers.
E) synergy focus.

Question 31

________ employs state-of-the-art computer software and hardware to help people work better together.

A) A strategy database
B) Collaborative computing
C) A knowledge base
D) A wisdom system
E) Knowledge management

Question 32

In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?

A) planning
B) organizing
C) managing
D) leading
E) controlling

Question 33

________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

A) Human simulation
B) Simulation production
C) IT simulation
D) Artificial intelligence
E) Cognitive cloning

Question 34

Cheyanne, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Cheyanne is managing for

A) dilemma resolution.
B) global standards.
C) international politics.
D) ethical standards.
E) global diversity.

Question 35

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

A) decreased employee conflict and stress.
B) increased productivity.
C) improved morale.
D) synergy.
E) concentrating on the urgent rather than the important.

Question 36

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

A) A strategy database
B) Knowledge implementation
C) A knowledge base
D) A wisdom system
E) Knowledge management

Question 37

Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to

A) put up with poor-quality products.
B) stop producing products needing the Delta part.
C) be more profitable.
D) increase company synergy.
E) pay lower prices for the Delta parts.

Question 38

Omega Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Omega is highly efficient and outperforms its competitors. Omega Manufacturing has a(n) ________ over its competition.

A) quality mark
B) effectiveness advantage
C) synergy
D) leadership dimension
E) competitive advantage

Question 39

Today, companies emphasize ________ with production.

A) efficiency
B) increased synergy
C) diversity
D) training
E) employee happiness

Question 40

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. To which philosophy is the company adhering?

A) sustainability
B) environmental stimulation
C) natural ethics
D) enviroethics
E) green values

Question 41

According to management scholar Henry Mintzberg, which of the following is true of managers?

A) They tend to work long hours and rely less on verbal communication than on written communication.
B) They have work that is characterized by brevity and routine.
C) They have work that is characterized by fragmentation, brevity, and variety.
D) They tend to work long hours at a slow pace.
E) They tend to work shorter hours and rely more on written communication than on verbal communication.

Question 42

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

A) nonprofit
B) mutual-benefit
C) commonweal
D) servant
E) for-profit

Question 43

Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)

A) team leader.
B) first-line level manager.
C) board manager.
D) middle-level manager.
E) upper-level manager.

Question 44

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)

A) team leader.
B) first-line manager.
C) board manager.
D) monitoring manager.
E) upper-level manager.

Question 45

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

A) servant
B) commonweal
C) for-profit
D) volunteer
E) mutual benefit

Question 46

Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role.

A) liaison
B) decisional
C) resource allocator
D) disseminator
E) monitor

Question 47

According to management scholar Henry Mintzberg, which three roles do managers play?

A) interpersonal, analytical, professional
B) professional, leader, informational
C) interdependent, monitor, analytical
D) interpersonal, informational, decisional
E) interpersonal, analytical, monitor

Question 48

Management theorist Peter Drucker compared the workplace of the future to

A) the Great Depression.
B) past political leaders.
C) apples and oranges.
D) outmoded marketing concepts.
E) a symphony orchestra.

Question 49

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

A) disseminator
B) decisional
C) leadership
D) bargainer
E) interpersonal

Question 50

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a

A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.

Question 51

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is he or she participating?

A) goal setting
B) controlling
C) organizing
D) situational planning
E) motivating

Question 52

The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of

A) leading.
B) delegating.
C) upkeep.
D) situational control.
E) planning.

Question 53

Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.

A) mutual-benefit
B) for-profit
C) nonprofit
D) advancement
E) green

Question 54

Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.

A) cognitive
B) focused
C) top-rated
D) MBO
E) knowledge

Question 55

Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)

A) lower-level manager.
B) nonmanagerial employee.
C) advisory manager.
D) director of the board.
E) top-level manager.

Question 56

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a

A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.

Question 57

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

A) its increased involvement in the community.
B) how much money he saved last year.
C) its image in the public eye.
D) its profitability.
E) its effectiveness, such as decreased crime.

Question 58

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Shannon, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role.

A) delegation
B) implementation
C) leadership
D) monitoring
E) staffing

Question 59

Brianne, vice president of finance, and Dominic, vice president of human resources, are

A) lower-level managers.
B) team leaders.
C) advisory managers.
D) board members.
E) functional managers.

Question 60

What are the four levels of managers?

A) upper, regional, middle, lower
B) upper, middle, floating, lower
C) top, middle, first-line managers, nonmanagerial employees
D) top, middle, first-line, advisors
E) upper, board of directors, middle, lower

Question 61

What do technical skills consist of?

A) the ability to think analytically
B) the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
C) job-specific knowledge needed to perform well in a specialized field
D) the ability to work well in cooperation with other people to get things done
E) the ability to think in a logical manner

Question 62

Why is willingness at the center of the process when it comes to managing your career readiness?

A) because it demonstrates the importance of the KSAOs
B) because it is up to you to shape your shape your future
C) because it is up to the future employer to offer you a job
D) because it is up to the career counselor to give you good advice
E) because it is part of your degree program

Question 63

What reduces an employee's desire to quit?

A) feelings of ownership
B) responsibility
C) resilience
D) self-efficacy
E) personal adaptability

Question 64

When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.

A) perceptive
B) conceptual
C) people
D) soft
E) technical

Question 65

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.

A) figurehead
B) leadership
C) liaison
D) spokesperson
E) negotiator

Question 66

Hard skills or knowledge include

A) the ability to obtain, interpret, and analyze information while creatively solving problems.
B) skills that influence a group of people to achieve common goals.
C) the willingness to accept developmental feedback.
D) demonstrated openness, inclusiveness, and ability to interact with diverse people.
E) the flexibility when confronted with change.

Question 67

The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. Here, the vice president of HR is playing a(n) ________ role.

A) spokesperson
B) liaison
C) disseminator
D) entrepreneur
E) transition

Question 68

Marta, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Marta is performing the ________ role.

A) spokesperson
B) disseminator
C) liaison
D) entrepreneur
E) figurehead

Question 69

According to Robert Katz, which three skills do managers develop through education and experience?

A) cognitive, people, technical
B) monitoring, planning, leading
C) planning, leading, conceptual
D) technical, leading, planning
E) technical, conceptual, human

Question 70

Conceptual skills consist of the

A) ability to think practically.
B) ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.
C) job-specific knowledge needed to perform well in a specialized field.
D) ability to work well in cooperation with other people to get things done.
E) ability to think in a logical manner.

Question 71

Research shows that ________ is a key trait of successful people.

A) self-motivation
B) cross-cultural competency
C) emotional intelligence
D) openness to change
E) resilience

Question 72

After identifying the knowledge, skills, attitudes, and other characteristics that impact your current performance, what is the next step?

A) Experiment with implementing a few small steps aimed at developing your KSAOs.
B) Evaluate the results of your experimental small steps.
C) Assess your willingness to change your KSAOs.
D) Determine which concepts are relevant for developing your KSAOs.
E) Find your purpose for selecting those KSAOs.

Question 73

You are a senior manager at a large consumer goods company. The company president has noticed that recent college graduates and junior-level employees tend to gravitate toward you. They come to you for advice and ask for your opinion on important matters, even though you are not their direct supervisor. The president realizes that you are acting as a(n) ________ to junior employees.

A) mentor
B) client
C) entrepreneur
D) team leader
E) middle manager

Question 74

One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Omega Distributors' managers are carrying out the ________ role.

A) talent implementer
B) developer
C) entrepreneur
D) visionary
E) improvement

Question 75

Employers find that many college graduates have large gaps in________, skills that employers are looking for.

A) critical thinking, creativity, and evaluating information
B) critical thinking, written communication, and evaluating information
C) written communication, oral communication, and organizing information
D) staying current on global events, oral communication, and critical thinking
E) working in teams, written communication, and evaluating information

Question 76

Which of the following would be considered soft skills?

A) ability to obtain, interpret, and analyze information while creatively solving problems
B) ability to work productively with constant direction
C) willingness to accept developmental feedback
D) demonstrated openness, inclusiveness, and ability to interact with diverse people
E) flexibility when confronted with change

Question 77

Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?

A) consumerism resource allocator
B) leadership figurehead
C) monitor
D) entrepreneur
E) thought leader/visionary

Question 78

Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?

A) monitor
B) resource allocator
C) disturbance handler
D) negotiator
E) spokesperson

Question 79

Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as

A) monitor.
B) disseminator.
C) disturbance handler.
D) entrepreneur.
E) resource allocator.

Question 80

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

A) people
B) conceptual
C) leadership
D) financial
E) technical