Question 1

At XYZ Manufacturing, employees work together to achieve the company goals and purposes. XYZ Manufacturing is a(n)
A) ad hoc team.
B) organization.
C) visionary.
D) user of stretch goals.
E) force.

Accepted Answer

An organization is a group of people who work together to achieve some specific purpose.

Question 2

________ are two of the primary challenges facing managers today.
A) Dealing with employee issues and maintaining good records
B) Dealing with the lack of information and union problems
C) Dealing with union and financial issues
D) Managing for a competitive advantage and diversity
E) Dealing with ethical dilemmas and decreasing diversity

Accepted Answer

Seven challenges faced by any manager: You need to manage for competitive advantage-to stay ahead of rivals. You need to manage for the effects of globalization and of information technology. You need to manage for diversity in race, ethnicity, gender, and so on, because the future won't resemble the past. You always need to manage to maintain ethical standards. You need to manage for sustainability-to practice sound environmental policies. Finally, you need to manage for the achievement of your own happiness and life goals.

Question 3

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Accepted Answer

According to management scholar Henry Mintzberg, managers play three roles-interpersonal, informational, and decisional.

Question 4

Management is defined as the pursuit of organizational goals
A) efficiently and effectively.
B) correctly and with synergy.
C) economically.
D) efficiently and in a detailed-oriented manner.
E) with passion and effectiveness.

Accepted Answer

Management is defined as the pursuit of organizational goals efficiently and effectively.

Question 5

What does being a manager offer to an employee?
A) few rewards due to the large amount of stress
B) many rewards apart from money and status
C) being exempt from some current laws
D) not having to stretch his or her abilities
E) little apart from money and status

Accepted Answer

In addition to money and status, there are many rewards to being a manager including experiencing a sense of accomplishment, stretching your abilities and magnifying your range, and building a catalog of successful products or services.

Question 6

Being able to ________ is a key benefit for those who study management.
A) relate to their managers and deal with organizations from the outside
B) better manage money
C) relate to coworkers and deal with technology
D) sell their product
E) counsel workers on personal and family issues

Accepted Answer

A few of the payoffs of studying management as a discipline include understanding how to deal with organizations from the outside, understanding how to relate to your supervisors and coworkers, and understanding how to manage yourself in the workplace.

Question 7

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Accepted Answer

Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. Titles might include plant manager, district manager, and regional manager, among others. In the nonprofit world, middle managers may have titles such as clinic director, dean of student services, and the like.

Question 8

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.

Accepted Answer

Finding ways to deliver new or better goods or services is called innovation.

Question 9

The multiplier effect states that a manager's influence on the organization
A) has implications far beyond the results that can be achieved by one person acting alone.
B) is felt repeatedly for many days.
C) can have great and continual cost implications.
D) also results in large consequences for employees' families.
E) can result in many types of company diversity.

Accepted Answer

In being a manager you have a multiplier effect: your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone.

Question 10

Amber, a district manager for a large restaurant chain, is comparing the goals of her restaurants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.

Accepted Answer

Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Question 11

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

Accepted Answer

The first challenge of a manager is to manage for competitive advantage. This means an organization must stay ahead in four areas: (1) being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.

Question 12

April works diligently to accomplish the company goals in an efficient and effective manner, utilizing her employees through planning, organizing, leading, and controlling company resources. April is
A) developing synergy.
B) delegating.
C) entrepreneurship.
D) managing.
E) vision planning.

Accepted Answer

Management is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources.

Question 13

At times, to be efficient in management means NOT using resources in the most cost-effective way.

Accepted Answer

Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw materials wisely and cost-effectively.

Question 14

It's your responsibility to manage your career, but others can also make it happen.

Accepted Answer

It's your responsibility to manage your career. Don't count on others to make it happen.

Question 15

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ________ manager.
A) effective
B) diverse
C) detail
D) efficient
E) macro

Accepted Answer

Effectiveness regards the organization's ends or goals. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

Question 16

Jorge is developing a new employee schedule for his landscaping business due to the increase in customer calls during the summer. While doing this, Jorge is involved in organizing.

Accepted Answer

Organizing is defined as arranging tasks, people, and other resources to accomplish the work.

Question 17

Timothy, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Timothy is an example of a(n) ________ manager.
A) effective
B) diverse
C) detail
D) efficient
E) macro

Accepted Answer

Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw materials wisely and cost-effectively.

Question 18

Telecommuting has been found to enhance employee satisfaction and performance.

Accepted Answer

Research has shown that telecommuting enhances employee performance and satisfaction.

Question 19

Which one of the following is one way to think about management?
A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy

Accepted Answer

Management, said one pioneer of management ideas, is "the art of getting things done through people."

Question 20

Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic long-term decisions about her company's overall direction, and she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.

Accepted Answer

Top managers make long-term decisions about the overall direction of the organization and establish the company's objectives, policies, and strategies for it.

Quiz 1: The Exceptional Manager: What You Do, How You Do It

At XYZ Manufacturing, employees work together to achieve the company goals and purposes. XYZ Manufacturing is a(n)

________ are two of the primary challenges facing managers today.

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Management is defined as the pursuit of organizational goals

What does being a manager offer to an employee?

Being able to ________ is a key benefit for those who study management.

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.

The multiplier effect states that a manager's influence on the organization

Amber, a district manager for a large restaurant chain, is comparing the goals of her restaurants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

April works diligently to accomplish the company goals in an efficient and effective manner, utilizing her employees through planning, organizing, leading, and controlling company resources. April is

At times, to be efficient in management means NOT using resources in the most cost-effective way.

It's your responsibility to manage your career, but others can also make it happen.

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ________ manager.

Jorge is developing a new employee schedule for his landscaping business due to the increase in customer calls during the summer. While doing this, Jorge is involved in organizing.

Timothy, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Timothy is an example of a(n) ________ manager.

Telecommuting has been found to enhance employee satisfaction and performance.

Which one of the following is one way to think about management?

Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic long-term decisions about her company's overall direction, and she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.