Deck 7: Team Dynamics

Question 1

An example of a non-verbal behavioural pattern of the assertive style might be

A)little eye contact
B)loud voice
C)slumped posture
D)good eye contact
E)glaring eye contact

Answer 1

D

Question 2

According to the perceptual process model of communication, noise affects

A)messages
B)sender
C)receiver
D)encoder
E)all of the given responses

Answer 2

E

Question 3

Defensiveness is one element of which source of nonverbal communication?

A)touch
B)facial expressions
C)eye contact
D)body movement and gestures
E)active listening

Answer 3

D

Question 4

Which of the following is a key to effective listening?

A)getting emotional
B)being distracted
C)challenging yourself
D)listening for facts only
E)tuning out speakers

Question 5

A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.

A)assertive style
B)non-aggressive style
C)non-assertive style
D)aggressive style
E)non-verbal style

Question 6

Barriers in any of the process elements can

A)reduce the ability to listen with understanding
B)impact our ability to communicate with information technology
C)increase stereotypes and prejudice
D)distort the transfer of meaning
E)be reduced by tearing down inhibiting walls

Question 7

____________________ translates mental thoughts into a code or language that can be understood by others.

A)The medium
B)Encoding
C)Noise
D)Decoding
E)Feedback

Question 8

The output of encoding is a

A)sender
B)feedback loop
C)receiver
D)decoding
E)message

Question 9

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?

A)video conferencing
B)extranet
C)world wide web
D)intranet
E)internet

Question 10

Which of the following is NOT a benefit of telecommuting?

A)reduction of capital costs
B)decreased flexibility
C)increased productivity
D)contributes to green initiatives
E)increases attractiveness

Question 11

An example of a non-verbal cue/s is/are

A)touching
B)facial expressions
C)hand shaking
D)gestures
E)touching, facial expressions, hand shaking, and gestures

Question 12

An individual who used the grapevine to enhance his or her power is referred to as a

A)gossip
B)liaison individual
C)power individual
D)organizational mole
E)trouble maker

Question 13

Effective communication has barriers including

A)personal barriers
B)physical barriers
C)semantic barriers
D)personal, physical, and semantic barriers
E)none of the responses are correct

Question 14

Considering our words carefully when we speak reduces the

A)medium barrier
B)semantic barrier
C)sender barrier
D)feedback barrier
E)personal barrier

Question 15

Which of the following is not one of the three key barriers to effective communication?

A)personal barriers
B)physical barriers
C)semantic barriers
D)sound barriers
E)none of the responses are correct

Question 16

All of the following are examples of positive non-verbal cues except

A)smiling
B)maintaining eye contact
C)excessive yawning
D)leaning forward
E)nodding your head

Question 17

Experts estimate that _____________ of every conversation is partially interpreted through body language.

A)5 to 21%
B)23 to 29%
C)30 to 46%
D)48 to 60%
E)65 to 90%

Question 18

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

A)Appreciative listener
B)Comprehensive listener
C)Discerning listener
D)Evaluative listener
E)Empathetic listener

Question 19

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

A)men are less likely to ask for information or directions
B)women tend to temper criticism with positive buffers
C)women tend to apologize even when they have done nothing wrong
D)women tend to give directions in indirect ways
E)men tend to give criticism indirectly

Question 20

There are two types of communication within an organization, formal and informal.An example of informal communication is

A)reports
B)presentations
C)meetings
D)the grapevine
E)networking

Question 21

Social networking sites may blur the line between personal and business.

Question 22

Create a table of the three communication styles.Include in the table, (a) the description of the style, (b) non-verbal behaviour pattern, and (c) verbal behaviour pattern.

Question 23

The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.

Question 24

Training for all younger employees is one consideration when moving to electronic communications.

Question 25

One key to effective listening is to speak your mind and be emotional.This will communicate to others that you are engaged in the communication.

Question 26

Communication is defined as "the exchange of information between a sender and a receiver, and the inference (interpretation) of meaning between the individuals involved."

Question 27

A person should develop their listening skills to enable him or her to use the appropriate type.

Question 28

It is important for managers to be careful in interpreting facial expressions among diverse groups of employees because associations between facial expressions and emotions vary across cultures.

Question 29

The communication channel which does not follow the chain of command is referred to as the

A)formal communication channel
B)informal communication channel
C)department communication channel
D)organizational communication channel
E)structural communication channel

Question 30

If a subordinate's trust in the supervisor is low, then there will be a high distortion in upward communication because the employee will not pass up all information.

Question 31

Feedback represents anything that interferes with the transmission and understanding of a message.

Question 32

Max has been working for Alton Business for several months.His supervisor finds that he has difficulty communicating, does not share important information with him, does not retain the information, is very judgmental, and stands with his arms folded most of the time when listening.What are some of the personal barriers that are hindering Max's effective communication?

Question 33

A negative aspect in maintaining effective communications as organizations move toward using more electronic devices is

A)enhanced productivity
B)a 24/7 intrusive nature of electronic devices
C)second nature to the younger employees
D)requirement to make employees aware of the proper use
E)ability to communicate with people all over the world

Question 34

Blogs emails and social networking sites are all tools used in the workplace and in personal life.What are some of the issues for an organization, in respect to managing these communication channels.

Question 35

Stereotypes may affect the interpretation of a message.

Question 36

Which response is NOT a key benefit of email?

A)email reduces cost
B)email is a tool for teamwork
C)email reduces the time to copy and saves paper
D)email allows people to work from anywhere
E)email can distract employees