Question 1

An example of a non-verbal behavioural pattern of the assertive style might be
A)little eye contact
B)loud voice
C)slumped posture
D)good eye contact
E)glaring eye contact

Accepted Answer

The assertive style is confident and direct, so good eye contact would be a non-verbal behaviour pattern that reflects this trait.

Question 2

According to the perceptual process model of communication, noise affects
A)messages
B)sender
C)receiver
D)encoder
E)all of the given responses

Accepted Answer

Noise refers to any external or internal factor that interferes with the communication process. It can affect messages by distorting or blocking them, senders by causing them to encode messages incorrectly, receivers by causing them to misinterpret messages or not receive them at all, and encoders by causing them to misunderstand the intended meaning of the message. Therefore, noise affects all aspects of the perceptual process model of communication.

Question 3

Defensiveness is one element of which source of nonverbal communication?
A)touch
B)facial expressions
C)eye contact
D)body movement and gestures
E)active listening

Accepted Answer

Defensiveness is often communicated through body movement and gestures, such as crossing arms or legs, which can signal that a person is not open to what is being said or is feeling threatened.

Question 4

Which of the following is a key to effective listening?
A)getting emotional
B)being distracted
C)challenging yourself
D)listening for facts only
E)tuning out speakers

Accepted Answer

Challenging yourself to actively listen, absorb and understand what someone is saying is a key to effective listening. Getting emotional, being distracted, listening for facts only, and tuning out speakers can all hinder effective listening.

Question 5

A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.
A)assertive style
B)non-aggressive style
C)non-assertive style
D)aggressive style
E)non-verbal style

Accepted Answer

The description given in the question clearly suggests that the style being referred to is one in which the person is timid and self-denying, which means they lack assertiveness. This rules out options A and D, which are assertive and aggressive styles, respectively. Option B, non-aggressive style, is not specific enough and can refer to both assertive and non-assertive styles. Option E, non-verbal style, is completely irrelevant to the given description. Therefore, the best choice is C - non-assertive style.

Question 6

Barriers in any of the process elements can
A)reduce the ability to listen with understanding
B)impact our ability to communicate with information technology
C)increase stereotypes and prejudice
D)distort the transfer of meaning
E)be reduced by tearing down inhibiting walls

Accepted Answer

Barriers in any of the process elements can distort the transfer of meaning, making it difficult for the intended message to be received and understood correctly. This can happen due to various factors such as language barriers, cultural differences, noise, and personal biases. It is important to identify and overcome these barriers to ensure effective communication. Options A, B, and C may also be impacted by barriers, but D best describes the primary issue with communication barriers. Option E is not necessarily true in all cases as some barriers may require more targeted solutions.

Question 7

____________________ translates mental thoughts into a code or language that can be understood by others.
A)The medium
B)Encoding
C)Noise
D)Decoding
E)Feedback

Accepted Answer

Encoding is the process of converting mental thoughts into a code or language that can be understood by others.

Question 8

The output of encoding is a
A)sender
B)feedback loop
C)receiver
D)decoding
E)message

Accepted Answer

Encoding is the process of converting a message into a code or language that is understood by the receiver. The output of encoding is the message that is transmitted to the receiver. Therefore, the best choice is E) message.

Question 9

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?
A)video conferencing
B)extranet
C)world wide web
D)intranet
E)internet

Accepted Answer

Video conferencing is the use of video and audio links through computers to allow people in different locations to communicate with each other in real-time, seeing, hearing and talking to one another. Extranet, internet, and intranet may involve communication between people or organizations, but they do not necessarily involve the use of video or audio links for communication. The World Wide Web is a collection of web pages accessible through the internet, and while it may include video and audio content, it does not necessarily involve real-time communication between people.

Question 10

Which of the following is NOT a benefit of telecommuting?
A)reduction of capital costs
B)decreased flexibility
C)increased productivity
D)contributes to green initiatives
E)increases attractiveness

Accepted Answer

Decreased flexibility is not a benefit of telecommuting. In fact, telecommuting is often associated with increased flexibility as employees can work from any location at any time. The other choices are all benefits of telecommuting, such as reduced capital costs for companies, increased productivity for employees, contribution to green initiatives by reducing carbon emissions from commuting, and increased attractiveness for employers who offer telecommuting options.

Question 11

An example of a non-verbal cue/s is/are
A)touching
B)facial expressions
C)hand shaking
D)gestures
E)touching, facial expressions, hand shaking, and gestures

Accepted Answer

Non-verbal cues include all forms of communication without words, such as touching, facial expressions, hand shaking, and gestures.

Question 12

An individual who used the grapevine to enhance his or her power is referred to as a
A)gossip
B)liaison individual
C)power individual
D)organizational mole
E)trouble maker

Accepted Answer

The answer of An individual who used the grapevine to...

Question 13

Effective communication has barriers including
A)personal barriers
B)physical barriers
C)semantic barriers
D)personal, physical, and semantic barriers
E)none of the responses are correct

Accepted Answer

Effective communication can be hindered by personal barriers such as biases or lack of confidence, physical barriers such as noise or distance, and semantic barriers such as language or cultural differences. Therefore, option D is the correct choice as it includes all of these barriers.

Question 14

Considering our words carefully when we speak reduces the
A)medium barrier
B)semantic barrier
C)sender barrier
D)feedback barrier
E)personal barrier

Accepted Answer

Semantic barrier refers to the difficulty in understanding language due to ambiguity or multiple interpretations. Considering our words carefully can help reduce semantic barriers and improve communication.

Question 15

Which of the following is not one of the three key barriers to effective communication?
A)personal barriers
B)physical barriers
C)semantic barriers
D)sound barriers
E)none of the responses are correct

Accepted Answer

Sound barriers are not considered one of the three key barriers to effective communication. The three key barriers are personal barriers (such as attitudes and emotions), physical barriers (such as noise and distance), and semantic barriers (such as language and culture).

Question 16

All of the following are examples of positive non-verbal cues except
A)smiling
B)maintaining eye contact
C)excessive yawning
D)leaning forward
E)nodding your head

Accepted Answer

Excessive yawning is a sign of boredom, fatigue, or disinterest and is not considered a positive non-verbal cue. The other options, smiling, maintaining eye contact, leaning forward, and nodding your head are all positive non-verbal cues that show engagement and attentiveness.

Question 17

Experts estimate that _____________ of every conversation is partially interpreted through body language.
A)5 to 21%
B)23 to 29%
C)30 to 46%
D)48 to 60%
E)65 to 90%

Accepted Answer

Studies have shown that nonverbal communication, including body language and tone of voice, accounts for 65 to 90% of communication in any given interaction.

Question 18

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?
A)Appreciative listener
B)Comprehensive listener
C)Discerning listener
D)Evaluative listener
E)Empathetic listener

Accepted Answer

The answer of The department manager of Paint World Products...

Question 19

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?
A)men are less likely to ask for information or directions
B)women tend to temper criticism with positive buffers
C)women tend to apologize even when they have done nothing wrong
D)women tend to give directions in indirect ways
E)men tend to give criticism indirectly

Accepted Answer

All the other options provide examples of key differences between the way men and women communicate, such as men being less likely to ask for information or directions, women apologizing even when they have done nothing wrong, and women giving directions in indirect ways. Option E mentions that men tend to give criticism indirectly, which is a key difference, but it incorrectly suggests that women don't give criticism indirectly. However, women do tend to temper criticism with positive buffers, which is another example of a key difference between the communication styles of men and women.

Question 20

There are two types of communication within an organization, formal and informal.An example of informal communication is
A)reports
B)presentations
C)meetings
D)the grapevine
E)networking

Accepted Answer

The grapevine refers to informal channels of communication, such as gossip among employees or rumors that spread throughout the organization. Reports, presentations, and meetings are all examples of formal communication, and networking can be either formal or informal depending on the context.

Quiz 7: Team Dynamics

An example of a non-verbal behavioural pattern of the assertive style might be

According to the perceptual process model of communication, noise affects

Defensiveness is one element of which source of nonverbal communication?

Which of the following is a key to effective listening?

A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.

Barriers in any of the process elements can

____________________ translates mental thoughts into a code or language that can be understood by others.

The output of encoding is a

Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?

Which of the following is NOT a benefit of telecommuting?

An example of a non-verbal cue/s is/are

An individual who used the grapevine to enhance his or her power is referred to as a

Effective communication has barriers including

Considering our words carefully when we speak reduces the

Which of the following is not one of the three key barriers to effective communication?

All of the following are examples of positive non-verbal cues except

Experts estimate that _____________ of every conversation is partially interpreted through body language.

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

There are two types of communication within an organization, formal and informal.An example of informal communication is