Deck 11: Information Systems Training

Question 1

The most essential knowledge for a staff nurse end-user are which of the following?

A)Basic equipment troubleshooting procedures
B)Backing up the computer system at the end of each shift
C)Error message content recognition
D)Protocol for dealing with system "freezes" and "crashes"
E)Data entry error log review

Answer 1

Basic equipment troubleshooting procedures
Error message content recognition
Protocol for dealing with system "freezes" and "crashes"

Question 2

Which of the following are considered steps for identifying training needs?

A)Identify user needs
B)Determine content
C)Establishing learning objectives
D)Deciding teaching approach
E)Create evaluation strategy

Answer 2

Identify user needs
Determine content
Establishing learning objectives
Deciding teaching approach
Create evaluation strategy

Question 3

Among the following computer-related policies, which of the following are appropriate?

A)A nursing student shared confidential lab results obtained from the system at the request of one of the student's relatives.The policy is to dismiss the student from the clinical site.
B)Both students and employees sign documents that explain the consequence of termination for misuse of the system.
C)Access codes are assigned to authenticate each individual user's identity and may not be shared with anyone.
D)A radiology student makes a copy of a client's MRI report to prepare for the next days clinical.The copy is accidentally left in the waiting room and found by a staff member.The policy is to dismiss the student from the clinical site.
E)Once trained and entered into the system, employees may sign other users in under their access code for documentation purposes when necessary.

Answer 3

A nursing student shared confidential lab results obtained from the system at the request of one of the student's relatives.The policy is to dismiss the student from the clinical site.
Both students and employees sign documents that explain the consequence of termination for misuse of the system.
Access codes are assigned to authenticate each individual user's identity and may not be shared with anyone.
A radiology student makes a copy of a client's MRI report to prepare for the next days clinical.The copy is accidentally left in the waiting room and found by a staff member.The policy is to dismiss the student from the clinical site.

Question 4

Which form of training would best fit the needs of a night shift worker (11 p.m. to 7 a.m.)?

A)An online tutorial that can be accessed when it fits worker's time off
B)A Listserv set up for e-mail comments and questions
C)A three-hour video that can be run during the worker's shift
D)A full-day workshop that starts shortly after the end of the shift

Question 5

Which of the following topics should be included in training class content?

A)Computer-related policies
B)Access privileges
C)Computer literacy
D)Error correction
E)System idiosyncrasies

Question 6

A proficiency examination is planned to ensure that employees have the requisite knowledge to use a new wireless system. Which statement indicates the best use of testing?

A)Testing is criterion-referenced to evaluate predetermined system competencies.
B)Computer testing is done using a multiple-choice question format.
C)Predetermined competencies are determined by comparing class averages.
D)Norm-referenced testing is used to ensure the most successful employees keep their position.

Question 7

Which of the following statements regarding computer-based training (CBT) are true?

A)The accompanying materials require little trainer attention beforehand.
B)Retention is enhanced because technology is used to teach technology.
C)CBT facilitates mastery learning.
D)Vendor-supplied materials require no specific customization.
E)CBT is less costly to develop and revise.

Question 8

It has been determined from previous experience that eight hours is the minimum time necessary for staff nurses to obtain initial training on the new system. Which of the following is the best way to schedule this training?

A)One eight-hour session is offered six weeks prior to go-live, where employees drop in when they are caught up with work assignments.
B)Eight one-hour sessions are scheduled one month prior to go-live, starting immediately after the employee's shift has ended.
C)Four two-hour sessions are scheduled three months prior to go-live during non-scheduled work time.
D)Two four-hour sessions are offered one month before go-live during non-scheduled work time.

Question 9

Among the following, which defines the process for determining health care worker information systems training needs?

A)User classes are used to refine the types of training courses needed for system implementation.
B)End-users are identified and grouped by job class responsibilities.
C)Training needs of each job class are determined according to what functions each end-user will perform.
D)Training is delivered based upon what administrators decide to automate first.
E)User class is defined and categorized as the personnel who perform similar functions.

Question 10

Which of the following provides the most effective end-user learning experience?

A)Real client data are utilized for realistic practice.
B)The equipment used for training is the same used in the clinical setting.
C)Two employees share each workstation for mutual encouragement.
D)The live system is used with simulated client data.

Question 11

Among the following, which indicate that an organization has identified and is managing human factors in the work environment?

A)Classroom question and answer periods are regularly kept to a strict limit of five minutes.
B)Tent cards with name and unit of trainees are placed in the classroom at each meeting.
C)Administrators meet with unit supervisors and not staff for fear of intimidating them during the critical implementation phase.
D)A series of noon meetings (lunch provided) called "LunchBytes" are offered for demonstrations and discussion sessions.
E)An article announcing the implementation of the new system and recognizing the staff appears in the local paper.

Question 12

The training of students often takes the same amount of time and resources as employee training. Which of the following are the most appropriate uses of the computer system for a nursing student assigned to a cardiac unit?

A)Order lab tests
B)Document medication administration
C)Document client care
D)Document health assessment findings
E)View test results

Question 13

_________________________ is a process approach that allows for a full range of evaluation tools, technology, and techniques.

Question 14

Which statement regarding the training approach is true?

A)Users may choose online multimedia or online tutorials to enhance retention.
B)Computer-based training should be used whenever data entry is required.
C)Blended learning is popular because it is appropriate for almost any content need.
D)Instructor-led training is still the best approach even though it is now less prevalent.

Question 15

Which of the following factors should be considered when selecting a training site?

A)Classroom cost
B)Network connectivity
C)Classroom capacity
D)Training environment
E)Cabling and wiring

Question 16

Which of the following describes the philosophical differences between the trainer's and educator's role?

A)Trainers are concerned with outcomes only whereas educators are concerned strictly with the educational process.
B)Trainers focus on behavior change through skill acquisition while concentrate on learning, thinking, and problem solving as a way to change behavior.
C)Any employee can be a trainer whereas an individual must have an advanced degree to be an educator.
D)Trainers rely on skill acquisition through learning, thinking, and problem solving as a way to change behavior, while educators rely on behavioral psychology which focuses on behavior change.

Question 17

Which of the following are specific factors to consider when selecting a training method?

A)Time required to develop program
B)Cost of development and training
C)Application training strategies
D)Learning styles of trainees
E)Learning retention strategies

Question 18

Which of the following is not a factor to consider when selecting a trainer?

A)Teaching skills
B)Ability to interact
C)Experience with process outcomes
D)Educational approach

Question 19

A trainer uses the following learning plan: An e-mail push is used for the announcement, a Webinar (Web-based seminar) is used for an overview session, simulations are used for self-paced learning, instant messaging is used for query resolution, a Web meeting is used for demonstration, simulation is used for practice, e-mail is used for feedback, another Webinar is used for a closing session, and a Web-based test is used for evaluation. Identify which training strategy was used for the learning plan.

A)Mixed learning
B)Blended learning
C)Comprehensive learning
D)Flexible learning

Question 20

How should health care student training most efficiently be handled by an institution?

A)Each nursing student receives the same amount of training as the staff nurse on the unit.
B)Practical or vocational nursing students are placed in the user class with LPNs or LVNs to access information and document client care.
C)Students must be trained to provide appropriate clinical information to an assigned staff nurse, who will document client care in the system.
D)Students assess and document client care and medication administration by giving their information to the clinical instructor to input into the system.

Question 21

____________________ are employees who are proficient in the use of the information system and can serve as mentors to other end-users in their department.

Question 22

The cost of a new or upgraded system can be burdensome on an organization from a budgetary perspective. Which of the following statements can be considered a return on investment?

A)Employees express satisfaction with their jobs and turnover rate is low.
B)Staff with IT skills is more marketable and have greater job flexibility.
C)The newly trained individual can be granted work release time to train new staff members.
D)After the training, the objectives have not been met.

Question 23

___________________ refers to a situation where the end-user is logged in to the information system but is unable to enter or process data.

Question 24

Which of the following defines project scope?

A)Project scope encompasses the entire life cycle.
B)Project scope describes the details of the system functionality that is slated for automation.
C)Project scope is part of the system implementation process.
D)Project scope is defined by the super users.

Question 25

End-user training classes should be created for which of the following?

A)Physicians, residents, nurse practitioners, and physician assistants
B)Physicians and nurse practitioners only
C)Point-of-care staff only
D)Physicians and staff nurses only

Question 26

The _________________ of an information systems training evaluation strategy is to collect subjective participant feedback about the learning experience, identify pre- and post-training skill gaps, and measure knowledge and performance of the stated learning objectives.

Question 27

Which of the following best represents the purpose of training evaluation?

A)Training should be evaluated after the fifth session.
B)Training evaluation is necessary after the class.
C)Training evaluation alters methodology.
D)All super users have the opportunity to evaluate the training process.

Question 28

How can the trainer create an environment in which the staff will retain the information?

A)Train when employees do not have clinical duties
B)Train immediately before a clinical shift
C)Plan training to begin after clinical shifts
D)Plan training for employees' days off

Question 29

_______________ are generated by an information system to warn of missing information or data entry errors.

Question 30

Which of the following methods can be incorporated when planning training programs that may alleviate anxiety among the staff?

A)Hands-on demonstration
B)Bulletin board messages
C)Use of tent cards
D)Review of newsletter articles
E)Administrative role modeling

Question 31

The best time to train an end-user is which of the following?

A)Before the system goes live
B)Upon notice that there will be an upgrade
C)After the system goes live
D)As soon as the vendor has been selected

Question 32

Which of the following describes the use of an advanced organizer?

A)The use of an advanced organizer is a way to guide the instruction, manage time, and allow for logical breaks in the classroom instruction.
B)The use of an advanced organizer is a methodological approach to patient care.
C)The use of an advanced organizer is a tethered health information systems.
D)The use of an advanced organizer is an excellent way to prepare novice nurses for their role at the point of care.

Question 33

Which of the following statements is true about blended learning?

A)The use of blended learning should be appropriate for the content.
B)The use of blended learning is not appropriate for super user training.
C)Blended learning is too complicated for training sessions.
D)Blended learning should only be used for point-of-care staff.