Deck 19: Human Resource Management: Small Business Considerations

Question 1

Perks is a great way to provide long-term boosts in motivation.

Answer 1

False

Question 2

In the context of employee rewards,if entrepreneurs work based on an open-book policy and the company hits a downturn and promises cannot be met,employees are more likely to react badly since they have little or no understanding of the firm's situation.

Answer 2

False

Question 3

On-the-job techniques include orientations,job instruction training,lectures,and case studies.

Answer 3

False

Question 4

A common reason people leave a company is if they feel they are not developing professionally.

Question 5

Lines of communication means having a way for the person who has failed to meet a metric,or made a mistake,or is facing firing to have their side of the story heard.

Question 6

Typically,a probationary period for employees lasts for two years.

Question 7

The employee referral method is an example of an overused,high-cost recruitment method.

Question 8

Networking is a relatively low-cost,although time-intensive,method of recruiting.

Question 9

In employee leasing,the leased employees actually work for the hiring company rather than the leasing company.

Question 10

Off-the-job techniques include apprenticeships,internships,and job rotation.

Question 11

Reviewing employees' performance is a one-time process.

Question 12

A job description defines and discusses all the essential knowledge,skills,and abilities that are needed to fill a position.

Question 13

Off-the-job training is delivered to employees while they perform their regular jobs.

Question 14

Making training an ongoing process is a good way to encourage dialog with employees when their learning curve goes flat.

Question 15

It is preferable to hire a moderately qualified person if there is an immediate need for someone.

Question 16

Adding employees in a firm increases both the amount of work that can be done and the demands on the owner.

Question 17

The two key factors in traditional leadership theories are task and person.

Question 18

Meritocracy is the management philosophy of selecting and promoting people based solely on their being the most capable person for the job.

Question 19

Asking questions that are designed so a "yes" or "no" answer is applicable,can help the interviewer observe how the candidate analyzes situations and how rationally or logically the situation is presented.

Question 20

After determining whether one is hiring someone for an hourly or salaried position,one of the first steps in developing a compensation plan is to determine the organization's salary philosophy.

Question 21

The _____ requires employers to complete I-9 forms for each employee.

A) Fair Labor Standards Act
B) Title VII of the Civil Rights Act of 1964
C) Worker Adjustment and Retraining Notification Act
D) Immigration Reform and Control Act of 1986

Question 22

The Immigration Reform and Control Act of 1986 is applicable to _____.

A) all employers
B) only employers with 100 or more employees
C) only employers with 15 or more employees
D) only employers who have 15 or more employees for each workday in each of at least 20 calendar weeks

Question 23

Employee referral:

A) rewards employees for recommending potential candidates that would be a great fit.
B) rewards employees for recommending themselves to managerial positions.
C) refers to employees assigning high status to their specific job roles.
D) measures an employee's potential to perform his job roles efficiently.

Question 24

_____ allows you to search a resume database or post a job description on the Web.

A) Crowdfunding
B) Employee referral
C) Internet recruiting
D) Benchmarking

Question 25

The Age Discrimination in Employment Act prohibits employment discrimination against individuals who are _____ years old and older.

A) 30
B) 40
C) 20
D) 35

Question 26

Which among the following federal employment laws requires employers to give 60 days advance warning prior to a plant shutdown or layoff of 50 or more employees?

A) Executive Order No.11246
B) Title VII of the Civil Rights Act of 1964
C) Worker Adjustment and Retraining Notification Act
D) Immigration Reform and Control Act of 1986

Question 27

The Americans with Disabilities Act:

A) requires that employers make reasonable accommodation for limitations of qualified applicant or employee unless to do so creates undue hardship.
B) prohibits discrimination with respect to any condition of employment based on race,color,sex,religion,or national origin.
C) prohibits employment discrimination based on national origin or citizenship status.
D) prohibits employers from using polygraph results as basis for employment action.

Question 28

The Immigration Reform and Control Act of 1986:

A) requires payment of same wages to males and females.
B) prohibits hiring of unauthorized aliens.
C) includes a prohibition on harassment.
D) governs confidentiality of medical information.

Question 29

_____ refers to the trial period in which an employee has temporary status before a formal offer to work full time is presented.

A) Test period
B) Probationary period
C) Employee referral period
D) Psychological contract period

Question 30

Which of the following is true of a probationary period?

A) It is exclusively used on part-time workers.
B) It cannot be used in small businesses.
C) Its time period is typically dictated by state laws.
D) It cannot be used on employees who are being hired for full-time jobs.

Question 31

_____ is a relatively low-cost,although time-intensive,method of recruiting in which people connect with colleagues,business professionals,friends,vendors they have strong relationships with,alumni,and advisory board members.

A) Internet recruiting
B) Employee referral
C) Networking
D) Outsourcing

Question 32

Which of the following federal employment laws requires the payment of same wages to males and females for work requiring equal skill,effort,and responsibility in similar working conditions?

A) Fair Labor Standards Act
B) Immigration Reform and Control Act of 1986
C) Worker Adjustment and Retraining Notification Act
D) Executive Order No.11246

Question 33

The match between the needs,expectations,and culture of the small business with the expectations and the skills of the individual employee is called:

A) employee referral.
B) employee fit.
C) job description.
D) job analysis.

Question 34

Which of the following is true of the Americans with Disabilities Act?

A) It is applicable to all employers.
B) It is only applicable to employers with 100 or more employees.
C) It is only applicable to employers with 15 or more employees.
D) It is only applicable to employers with 50 or more employees and contracts or subcontracts of $50,000 plus.

Question 35

Which among the following federal employment laws requires employers to implement an affirmative action plan for hiring and promoting females and minorities?

A) Executive Order No.11246
B) Title VII of the Civil Rights Act of 1964
C) Worker Adjustment and Retraining Notification Act
D) Immigration Reform and Control Act of 1986

Question 36

Which of the following is a feature of Internet recruiting in small businesses?

A) It is extremely underused.
B) It slows down the process of hiring.
C) It is vastly high in accuracy of job-search process.
D) It has a long turnaround time.

Question 37

Which of the following is a disadvantage of hiring a full-time employee?

A) Hiring full-time employees incurs costs of training time,employee tax,and accounting costs.
B) Hiring full-time employees makes it imperative for the employer to spend significant time with the business without taking any time off.
C) Full-time employees take more time to understand the business.
D) Full-time employees are reluctant to take on high responsibility and have lower productivity.

Question 38

Which of the following federal employment laws prohibits discrimination with respect to any condition of employment based on race,color,sex,religion,or national origin,except where religion,sex,or national origin is a bona fide occupational qualification which is reasonably necessary to the conduct of a particular business?

A) Fair Labor Standards Act
B) Title VII of the Civil Rights Act of 1964
C) Worker Adjustment and Retraining Notification Act
D) Executive Order No.11246

Question 39

The Family and Medical Leave Act requires employers to give employees up to _____ weeks leave,paid or unpaid,without loss of position,seniority,or benefits,for a qualifying condition or event.

A) 2
B) 6
C) 12
D) 20

Question 40

Which of the following is true of full-time employees?

A) Full-time employees make it imperative for you to spend significant time with the business without taking any time off.
B) Full-time employees are reluctant to take on high responsibility.
C) Full-time employees take more time to understand the business.
D) Full-time employees provide the ability to dramatically increase a business's hours open,material produced,or sales.

Question 41

Which among the following is an example of an on-the-job training method?

A) Lectures
B) Case studies
C) Coaching
D) Role playing

Question 42

Alana,the owner of a small dress-making establishment called Mantua Fab,decides to hire assistants for design,sewing,and other tailoring jobs.After Mantua Fab finishes basic design,Alana sends certain items of clothing to be embroidered and hemmed by another company in the same city.This strategy is referred to as:

A) outsourcing.
B) employee leasing.
C) benchmarking.
D) employee referral.

Question 43

A(n)_____ defines and discusses all the essential knowledge,skills,and abilities that are needed to fill a position.

A) employment certification
B) cover letter
C) resume
D) job description

Question 44

Which of the following is the first step in crafting a job description?

A) Writing job overview
B) Writing duties and responsibilities
C) Writing job title
D) Writing credentials and experience

Question 45

Universities have _____ that encourage companies to post openings to their job bank to recruit at both the undergraduate and the graduate levels.

A) editorials
B) career service offices
C) newsletters
D) professional groups

Question 46

Alana,the owner of a small dress-making establishment called Mantua Fab,decides to hire assistants for design,sewing,and other tailoring jobs.Alana asks one of her most trusted employees,Sue,to suggest potential candidates who would be a good fit at Mantua Fab.This is an example of:

A) outsourcing.
B) employee leasing.
C) networking.
D) employee referral.

Question 47

Which of these is an off-the-job training method?

A) Orientations
B) Apprenticeships
C) Case studies
D) Coaching

Question 48

Alana,the owner of a small dress-making establishment called Mantua Fab,decides to hire assistants for design,sewing,and other tailoring jobs.If Alana posts an ad in the newspaper,which of the following is correct?

A) She will incur very low expenses.
B) She is using a networking type of recruitment method.
C) She can use filters to search through the resumes of applicants.
D) She will experience a long turnaround time.

Question 49

_____ is an alternative for small businesses that are not ready to hire employees,but have a growing need to meet workload demand.

A) Benchmarking
B) A company Website
C) Outsourcing
D) A Help wanted ad

Question 50

Alana,the owner of a small dress-making establishment called Mantua Fab,decides to hire assistants for design,sewing,and other tailoring jobs.Which of the following methods of recruitment is Alana using if she asks her friends and professional contacts to recommend dress-makers to her?

A) Outsourcing
B) Employee leasing
C) Networking
D) Employee referral

Question 51

When recruiting,once a job description is prepared,the next step is to:

A) develop questions for interviewing.
B) create a job analysis.
C) prepare a training module for employees.
D) create a Website.

Question 52

Alana,the owner of a small dress-making establishment called Mantua Fab,decides to hire assistants for design,sewing,and other tailoring jobs.Alana signs a contract with Minerva Inc. ,a company which employs dress designers and tailors for an annual fee.She makes an arrangement to pay the employees of Minerva both a fixed amount and an annual fee for finishing Mantua's projects of dress-making for a period of two years.This is an example of:

A) outsourcing.
B) employee leasing.
C) networking.
D) employee referral.

Question 53

In evaluating potential employees,a small business owner:

A) should hire a moderately qualified person in case filling the position is an urgent requirement.
B) should ensure that only a single interviewer meets with a candidate in order to avoid conflicting evaluations.
C) should design interview questions such that "yes" or "no" answers are not applicable.
D) should accept the candidate's word that he or she possesses a certain skill or knowledge base.

Question 54

Ron is offered a sales job at an insurance company.He is informed that it is mandatory for him to be able to drive his own car to meet prospective customers and finalize insurance deals.Such a condition in the job description is referred to as a:

A) special requirement.
B) qualification.
C) summary of the job.
D) codicil.

Question 55

The job rotation technique is an example of _____.

A) cronyism
B) nepotism
C) off-the-job training
D) on-the-job training

Question 56

Which of the following is true of off-the-job training?

A) It can be achieved by job rotation.
B) Assistantship is an example of off-the-job training.
C) It is typically affordable by all sizes of firms.
D) It can be conducted through role-playing.

Question 57

Which of the following is true of employee leasing?

A) It is the function of publishing newsletters or posting openings online or at the meeting locations of associations.
B) It is the process of using independent contractors who provide specialized business services or support from a distance through different modes of communication.
C) It is the idea of having employees who work for another company that handles recruiting,training,compensation,and government filings.
D) It is the process of offering temporary jobs to students arranged through the university.

Question 58

Independent contractors who provide specialized business services or support from a distance,through different methods of communication are known as:

A) virtual employees.
B) time-share employees.
C) job share employees.
D) leased employees.

Question 59

Which of the following is the last step in crafting a job description?

A) Writing job overviews
B) Writing special requirements
C) Writing credentials and experiences
D) Writing duties and responsibilities

Question 60

Which of following sections of the job description will list the level of education required to perform a particular job mentioned?

A) Special requirements
B) Duties and responsibilities
C) Summary of the job
D) Credentials and experience

Question 61

One of the first steps in developing a compensation plan is:

A) to carry out a pay review and present it to the newly hired employees.
B) to track employee performance.
C) to determine whether hiring is to be done for an hourly or salaried position.
D) to pay an above-market salary to create loyalty.

Question 62

Bill runs a small business and is in the process of revising out his company's compensation plan.After researching the market and determining the salary range,Bill starts to plan how much of an increase in pay he can offer each employee subsequently.In the context of increasing pay,which of the following is the most appropriate course for Bill to follow?

A) Bill should determine this based on an employee's performance,value,and contribution to the small business.
B) Bill should check salary surveys and want ads.
C) Bill should pay the amount needed for a person or family of a particular size to meet the basic necessities of life as an increase.
D) Bill should take no more than 3 percent of the annual personnel budget and allocate it to pay increment.

Question 63

Letting an employee make an on-the-spot decision for the companies' best interest displays the employee's _____ at the work place.

A) nepotism
B) training
C) empowerment
D) teamwork

Question 64

There are two parts to a formal performance appraisal:

A) the self-appraisal and the review by the supervisor.
B) the internal review and the external review.
C) the review of past accomplishments and the setting of future objectives.
D) the performance review and the pay review.

Question 65

_____ is the amount needed for a person to meet the basic necessities of life from a single job.

A) Incentive
B) Employee benefit
C) Living wage
D) Benefit plan

Question 66

Which of the following is true of new employees in terms of communication?

A) Fostering a sense of teamwork creates envy among employees and discontent among the other members.
B) Sharing the vision and the mission of the business puts pressure on new employees.
C) Scheduling brief one-on-one meetings helps communicate the goal of an employee's position and expectation of performance.
D) Giving feedback on a consistent basis regarding performance undermines new employees' confidence.

Question 67

Which of the following is an example of long-term incentives to employees that help retain valuable team members?

A) Perks
B) Stock options
C) Referral bonuses
D) Employee bonuses

Question 68

After determining an organization's compensation philosophy,the next step in developing a compensation plan is to:

A) develop a job description.
B) find comparison factors for salary.
C) provide stock options or stock grants to employees.
D) offer employer-sponsored health insurance.

Question 69

Which of the following concepts is based on the perception that promises have been made in exchange for certain employee obligations such as giving of their energy,time,and technical skills?

A) Open-book policy
B) Work facilitation
C) Psychological contract
D) Autonomy

Question 70

One of the three guidelines of training is that training _____.

A) should be provided only at the initial stage of employment
B) should be provided only if the employee seeks it
C) should be provided only after an employee has been given ample time to use their skills
D) should be thought of as an investment

Question 71

Which of the following psychological contract items would fall under an employee's work facilitation factor?

A) Job security
B) Enough resources to do the job
C) Vacation benefits
D) Increasing responsibilities

Question 72

_____ refers to the concept that key employees should be able to see and understand a firm's financials,that they should have a part in moving the numbers in the right direction,and that they should have a direct stake in the strategy and success of the firm.

A) Open-book policy
B) Autonomy
C) Work facilitation
D) Psychological contract

Question 73

Which of the following factors refers to providing meaningful work for employees,which gives them the feeling or belief that the day's work had a valuable impact to the company and that they made a difference?

A) Empowerment
B) Training
C) Contribution
D) Teamwork

Question 74

According to the five factors most valuable to employees,which of the following is a reason employees leave a company?

A) Being put through different types of training
B) Being asked to make on-the-spot decisions for the companies' best interest
C) Being shown that the decisions employees make and the work they perform have a direct impact on the product or service provided
D) Being denied professional development and learning opportunities to expand their job responsibility

Question 75

According to Jill Kickul's study,which of these factors is least important to employees?

A) Work facilitation
B) Benefits
C) Rewards and opportunities
D) Autonomy and personal growth

Question 76

Which of the following psychological contract items would fall under the factor of an employee's autonomy and growth?

A) Health care benefits
B) Retirement benefits
C) Tuition reimbursement
D) Increasing responsibilities

Question 77

According to Jill Kickul's research,which of these factors is most important to employees?

A) Autonomy and personal growth
B) Benefits
C) Rewards and opportunities
D) Job security

Question 78

Which of the following terms refers to the privileges,services,or even tangible items given to employees as part of the overall compensation and benefits package?

A) Bonuses
B) Long-term incentives
C) Perks
D) Health insurance

Question 79

Which of the following is true of 401(k)plans?

A) They refer to the leave policies which make no distinction between sick,vacation,and personal days and allow employees a set number of days off each year.
B) They are compensation plans which take no more than 3 percent of the annual personnel budget.
C) They allow the employee to have no control over the amount of their contribution and how the money is invested.
D) They are typically easier to administer and are less expensive than traditional pension plans.

Question 80

Which of the following would implicate employee empowerment?

A) Providing learning opportunities at every level of the organization through training
B) Letting employees make on-the-spot decisions for the companies' best interest
C) Providing meaningful work for employees and keeping them occupied
D) Showing appreciation for a job well done or giving credit to an employee who introduced a great idea