Which statement about guest comment cards is false?
A) If they are left in hotel rooms for customers to fill out, they reflect the opinions of the customers as a whole.
B) They can be useful in spotting trouble areas.
C) Often less than 50% of the hotel guests will fill them out.
D) If the process is not well thought out, employees may selectively distribute the cards to guests they feel will have a positive response.

Question

Quizplus · Accepted Answer

Guest comment cards left in hotel rooms only reflect the opinions of the customers who took the time to fill them out, not necessarily the opinions of the customers as a whole.

Which Statement About Guest Comment Cards Is False