The fact that a business traveler will have a very positive check-in experience during one stay at a hotel and then a very negative check-in experience the next time is an issue related to which service characteristic?

Question

Quizplus · Accepted Answer

The issue of having a positive check-in experience during one stay and a negative experience the next time is related to variability, which means that the quality of the service can vary from one interaction to another.

The Fact That a Business Traveler Will Have a Very