In a well-run hospitality organization, there are two customers, the paying customers and the ________.

Name: In a well-run hospitality organization, there are two customers, the paying customers and the ________.
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The second customer in a well-run hospitality organization are the employees. They are crucial in providing quality service and an enjoyable experience to the paying customers. Happy and well-trained employees can also help with customer retention and positive reviews.

In a Well-Run Hospitality Organization, There Are Two Customers, the Paying