Electrical problems in cars are often difficult to repair and time-consuming. A mechanic who can be counted on to fix electrical problems in cars consistently best exemplifies which of the following determinants of service quality?
A) Empathy
B) Tangibles
C) Reliability
D) Responsiveness
Correct Answer:
Verified
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Q45: Which of the following statements about service
Q46: Tangibles refer to
A) perishable goods.
B) physical evidence
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Q50: _ concerns the willingness or readiness of
Q51: _ are often involved to a relatively
Q52: A few years ago, if you wanted
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