During Jack and Leah's first visit to the marriage counselor, Jack inspected all of the citations and certificates the counselor had prominently displayed on her wall. Identify the determinant of service quality that the counselor was using by displaying her diplomas and certificates.
A) Responsiveness
B) Tangibles
C) Empathy
D) Reliability
Correct Answer:
Verified
Q38: Service _ refers to the consistency and
Q44: Which service quality determinant is the auto
Q45: Which of the following statements about service
Q46: Tangibles refer to
A) perishable goods.
B) physical evidence
Q47: Electrical problems in cars are often difficult
Q50: _ concerns the willingness or readiness of
Q51: _ are often involved to a relatively
Q52: A few years ago, if you wanted
Q53: Empathy refers to the
A) service provider's efforts
Q54: After Betty was told she had to
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