Kaya, a chain of skin clinics, requests each new visitor to fill in their own details on a printed form. This is a step in ________.
A) increasing its peak-time efficiency
B) creating nonpeak demand
C) increasing consumer participation
D) sharing its services
E) facilitating its future expansions

Question

Quizplus · Accepted Answer

By requesting visitors to fill in their own details, Kaya is increasing consumer participation in its services, which can also help to gather important data for future marketing efforts.

Kaya, a Chain of Skin Clinics, Requests Each New Visitor