Charles's best customers are instantly directed to customer service representatives,while other customers have to wait longer.Charles is trying to ________.

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Charles is trying to retain the patronage of profitable customers by giving them priority over others. This strategy is known as customer segmentation or tiered service, where customers are segmented based on their value to the company and given different levels of service accordingly. This helps the company to focus on its most profitable customers and retain them.

Charles's Best Customers Are Instantly Directed to Customer Service Representatives,while