When Hayley had some problems with the applications on her mobile phone,she gave her mobile phone to the service center for a software update.The service center returned the phone to Hayley the next day,with the software update complete.Two days later,the service center called Hayley to enquire if the phone was functioning well.Which area of services marketing does this incident illustrate? Why is this important?

Question

Quizplus · Accepted Answer

The Answer of When Hayley had some problems with the applications on her mobile phone,she gave her mobile phone to the service center for a software update.The service center returned the phone to Hayley the next day,with the software update complete.Two days later,the service center called Hayley to enquire if the phone was functioning well.Which area of services marketing does this incident illustrate? Why is this important?

When Hayley Had Some Problems with the Applications on Her