The last time you were in this restaurant,as you remember it,your dinner was excellent.Tonight is your anniversary and,as such,you are looking forward to an enjoyable evening.At the end of the meal,your perception is that the service was not up to par and the evening was not as successful as you had hoped.In the service-quality model,which gap prevailed?

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The Answer of The last time you were in this restaurant,as you remember it,your dinner was excellent.Tonight is your anniversary and,as such,you are looking forward to an enjoyable evening.At the end of the meal,your perception is that the service was not up to par and the evening was not as successful as you had hoped.In the service-quality model,which gap prevailed?

The Last Time You Were in This Restaurant,as You Remember