When communications accurately describe what service quality is provided and can be expected,and consumers are still less than satisfied with the service,there is a gap between ________.

Question

Quizplus · Accepted Answer

When communications accurately describe what service quality is provided and can be expected, and consumers are still less than satisfied with the service, there is a gap between expected services and actual services. This means that the service provided did not meet the expectations of the consumer despite the firm accurately communicating what could be expected from the service.

When Communications Accurately Describe What Service Quality Is Provided and Can