The Total Quality Management (TQM)philosophy involves all employees in ________.
A)customer relationship management
B)continuous product quality improvement
C)market positioning
D)creating sustainability
E)increasing the lifetime value of customers

Question

Quizplus · Accepted Answer

The TQM philosophy focuses on continuous improvement of product quality, and involves all employees in achieving this goal. While customer relationship management, market positioning, creating sustainability, and increasing the lifetime value of customers may be important elements of business strategy, they may not be directly related to the TQM philosophy.

The Total Quality Management (TQM)philosophy Involves All Employees in ________