In 2010,Gartner Research and 1To1 Media recognized Microsoft Dynamics Customer Relationship Management (CRM)and its xRM framework for delivering increased productivity and cost savings for customers worldwide.Microsoft experts work individually with customers on problem recognition and resolution and adapt their enterprise software to meet the unique needs of the customer.The Microsoft expert is engaged in

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The Microsoft expert's approach of working individually with customers on problem recognition and resolution and adapting their enterprise software to meet the unique needs of the customer is an example of consultative selling. This approach involves understanding the customer's needs and offering tailored solutions to meet those needs, rather than just pushing a pre-designed product or formula.

In 2010,Gartner Research and 1To1 Media Recognized Microsoft Dynamics Customer