Organizations attempt to reduce the inconsistency of service delivery through
A)higher incentives to employees for satisfactory performance.
B)pay reductions and demotions for poor employee performance.
C)the reduction of customer contact points in the service delivery process.
D)standardization and training.
E)employing technology.

Question

Quizplus · Accepted Answer

The best option to reduce the inconsistency of service delivery is through standardization and training. By implementing standardized processes and procedures, employees can ensure that they are delivering services consistently, regardless of which employee is providing the service. Additionally, training can ensure that employees are equipped with the knowledge and skills needed to provide high-quality service. While the other options may have some impact on service consistency, they are not as effective as standardization and training.

Organizations Attempt to Reduce the Inconsistency of Service Delivery Through