Although many people love the self-service technology that allows Redbox to provide DVDs 24 hours a day,many people missed the personal interaction and recommendations from their local clerks from Blockbuster or an independent video store.Redbox confronted this issue by creating a "Redblog" where customers could share their opinions,feelings,and experiences.This is an example of confronting the
A) inventory aspects of services.
B) inseparability aspects of services.
C) inconsistency aspects of services.
D) intangibility aspects of services.
E) impressionability aspects of services.

Question

Quizplus · Accepted Answer

The issue being confronted in this scenario is the loss of personal interaction and recommendations, which relates to the inseparability aspect of services (the fact that the service provider and the service experience cannot be separated). Redbox addressed this by creating a blog where customers could share their opinions and experiences, which is a way to personalize the service and provide customers with some level of interaction and recommendations.

Although Many People Love the Self-Service Technology That Allows Redbox