Deming estimated that as much as 85 percent of all quality problems could be corrected by making changes in the process and only 15 percent could be controlled by the workers on the line.

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Deming believed that a majority of quality problems were caused by the process, not the workers. He estimated that 85 percent of quality problems could be corrected by improving the process, while only 15 percent could be controlled by the workers on the line.

Deming Estimated That as Much as 85 Percent of All